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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    jgatie
    jgatie
    May 28, 2024

    Ok, then someone name the people responsible for releasing this unfinished, unusable piece of software. And who was the genius who decided my whole system should be available on the Internet?  Is this new app tracking everything I do on the app and will that data be commercialized? I don’t believe I opted in to that. 

     

    Exactly what is knowing who is to blame going to change things?  Do you actually think you ranting and raving against an actual person is going to be more effective than you ranting and raving in general?  Get real.  As to the accusations about your data being sold or any other scary conspiracy crap, there's a federal agency tasked with just that kind of law enforcement.  Call the FTC and give them your complaint.  They'll investigate, and will find a company not stupid enough to reneg on its very transparent and very public statements about sales of customer data.  

    So stop the nonsense, and don't get so caught up with the mob which is wielding their torches and pitchforks with barely concealed glee.  Be logical, and make a decision.  Sell Sonos, or wait till they straighten it out.  Either is a good resolution, and are far better than throwing what amounts to an adult tantrum on a support site, and/or abusing the support staff in the process. 

      BVRBVR
      Contributor I
      May 28, 2024

      Ok, then someone name the people responsible for releasing this unfinished, unusable piece of software. And who was the genius who decided my whole system should be available on the Internet?  Is this new app tracking everything I do on the app and will that data be commercialized? I don’t believe I opted in to that. 

       

      Exactly what is knowing who is to blame going to change things?  Do you actually think you ranting and raving against an actual person is going to be more effective than you ranting and raving in general?  Get real.  As to the accusations about your data being sold or any other scary conspiracy crap, there's a federal agency tasked with just that kind of law enforcement.  Call the FTC and give them your complaint.  They'll investigate, and will find a company not stupid enough to reneg on its very transparent and very public statements about sales of customer data.  

      So stop the nonsense, and don't get so caught up with the mob which is wielding their torches and pitchforks with barely concealed glee.  Be logical, and make a decision.  Sell Sonos, or wait till they straighten it out.  Either is a good resolution, and are far better than throwing what amounts to an adult tantrum on a support site, and/or abusing the support staff in the process. 

      No tantrum, just stating fact. The app should never have been released. You can log into Sonos on the internet and your whole system is there, without 2FA making it a security concern.  I guess Google and facebook don’t mine your data. What has the FTC done to them, nothing. 

       

      jgatie
      jgatie
      May 28, 2024

      No tantrum, just stating fact. The app should never have been released. You can log into Sonos on the internet and your whole system is there, without 2FA making it a security concern.  I guess Google and facebook don’t mine your data. What has the FTC done to them, nothing. 

       

       

      https://www.justice.gov/opa/pr/facebook-agrees-pay-5-billion-and-implement-robust-new-protections-user-information

      https://www.ftc.gov/news-events/news/press-releases/2019/09/google-youtube-will-pay-record-170-million-alleged-violations-childrens-privacy-law

       

      And yeah, it's a tantrum

      BVRBVR
      Contributor I
      May 28, 2024

      No tantrum, just stating fact. The app should never have been released. You can log into Sonos on the internet and your whole system is there, without 2FA making it a security concern.  I guess Google and facebook don’t mine your data. What has the FTC done to them, nothing. 

       

       

      https://www.justice.gov/opa/pr/facebook-agrees-pay-5-billion-and-implement-robust-new-protections-user-information

      https://www.ftc.gov/news-events/news/press-releases/2019/09/google-youtube-will-pay-record-170-million-alleged-violations-childrens-privacy-law

       

      And yeah, it's a tantrum

      Says you. I am experiencing anger and frustration as are many others who usually sing the praises of the Sonos product, but it’s not uncontrolled and it’s not unjustified.  
       

      blreindl
      Enthusiast I
      May 28, 2024

      Hello. I chatted with sales today with several points:

      1.) The home page on the website continues to say “Effortless Listening.”  It is not right now  

      2.) The App Store shows reviews for the app you can no longer get.   That is called bait and switch, I think. 

      I also asked how they can continue to sell products when there is no guarantee the buyer will be able to get them to work with the app.  She could not address any of this and escalated me to Sales Level 2, so I am waiting for an email from them. All I am asking for is to make me a satisfied customer. 
       

      In the meantime, today I filed a complaint with the state consumer protection bureau. They contact the seller for every complaint with 90 days. 
       

      BR

        Nflonly
        Enthusiast I
        May 28, 2024

        Coming soon

        • Adding to queue and playing next: early June

         

        So… the window opens for early June in a few days, is there a new nailed down date?

        fyoung10
        Listener
        May 28, 2024

        My playback on all equipment since the update now stops and skips the entire time. You can pause it, because I'm tired of hearing it go in and out, and then it just starts trying to play again while on pause. None of this started happening until the update. 

          SteveB68
          Lyricist I
          May 29, 2024

          I’m paying for a Sonos Radio subscription but the app has me stuck in a reauthorize loop. When will you fix that? Will I get a refund for the service I’m paying for that I can’t use?

          Bumper
          Bumper
          May 29, 2024

          I’m paying for a Sonos Radio subscription but the app has me stuck in a reauthorize loop. When will you fix that? Will I get a refund for the service I’m paying for that I can’t use?

          They should be comping you 3 months + for the disruption and aggravation  Imo. 

            dhavalpatel37
            Lyricist I
            May 29, 2024

            I have sonos arc with epson projector and apple tv.

            No sound coming from sonos arc when playing on some of the apps like sling tv. On sonos app it says SPDIF but no sound is coming from sonos arc.

             

            This problem started after the upgread.

            Before we used to press tv on sonos app as a source and rhe sound was coming fine.

            Not anymore.

            So annoying. 

            Please fix it and let me know the solution.

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