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Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 



 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2256 replies

John Guarr
Enthusiast II
May 26, 2024

Im very very upset for spending my hard earned money for a product that I supposedly deserve. I will never ever buy any product from Sonos again and will not recommend getting or even trying this to any one. I just really wish that I could go back and fix my mistake for purchasing this. Im so frustrated.

I almost want to say that but I would rather have everything working again. I have no music in the house at all, but I’m surprised that my Arc and two Play Ones are working with my Living TV. Otherwise I would be really pissed. I hope that doesn’t change here soon but I don’t expect that since the damage is done. I hope Sonos comes out with a quick fix here soon or allows us to download the S2 app which worked for about two years. 

John Guarr
Enthusiast II
May 26, 2024

Dear Sonos: I bought your stock and products starting in 2018.  After the last update I have lost my library of over 309 cds and playlists.  I have since sold my stock in the company at a loss and now have 14 products that are worthless.  I do not want to stream music and pay.for songs I already own.  I want my music!! 

You really have pissed off a lot of people and forgot your original purpose that you were successful at.  Now not so much..

From what you just stated I am under the impression that Sonos now is going to want my locally stored music to place in the cloud and stream. If that’s the case I am disconnecting all my Sonos equipment and say goodbye to Sonos. 

Listener
May 26, 2024

The new app is absolutely terrible. I have been a loyal sonos user for over 10 years and the app has always been just fine. I can’t tell you how badly you screwed up a good thing with this latest release. Put it back to the last version and start again because you wrecked the sonos experience. The app is hard to navigate, can’t delete previously played speaker playlist widgets, glitches non stop, drops the network, etc. Please fire the developers who punched this piece of crap out.

Listener
May 26, 2024

The obvious solution here is to make the previous app version easily available on the Sonos website. I've just spent an hour with tech support, who can do nothing more than give canned "We're working on it answers." The Android problems are particularly egregious and have no resolution in sight. Time for Sonos to swallow its pride and admit that, for many of its most loyal customers (those likely to want more than basic streaming), the new app isn't working. Even the NYT Wirecutter has placed an editor's note on its reviews, which I saw because I'm already shopping for a new system.

John Guarr
Enthusiast II
May 26, 2024

How about roll back to the old version.  Fix all the stuff, and then release it after June!  Make a dang headphone only S3 version if you must.  Try to win back some good will by doing it right!

Upgraded app and now can’t play or find any of my music. All Sonos speakers in my house are quiet.  

 

Listener
May 26, 2024

The new version of the app is basically unusable. Almost impossible to select my TV as the input for various zones now. Not sure who QAed this, but it missed the mark. I’m looking to revert back to the previous version which was straight forward and simple.

Enthusiast I
May 26, 2024

Now my local news picked this up 

Sonos boss sounds off on high-stakes headphones, app backlash (theage.com.au) [subscription required]

This is getting insane

“People expect us to have an app that operates more like Spotify, or Apple Music or Uber,”

Who?, I know I dont need/want this.

“and there’s been some bumps as we’ve gone through it. There was some stuff we didn’t pick up in testing, but we are working 24/7 to make sure we are addressing any bugs that come up.”

Bumps. lol

 

Ken_Griffiths
May 26, 2024

The new version of the app is basically unusable. Almost impossible to select my TV as the input for various zones now. Not sure who QAed this, but it missed the mark. I’m looking to revert back to the previous version which was straight forward and simple.

How did you set the TV as the audio input previously? Also why can’t you play the TV audio to your ‘other’ Sonos rooms🤔?

Avid Listener
May 27, 2024

I was the biggest proponent of Sonos.   Sold my friends and family on going all in on Sonos.  


I use Sonos in 10 rooms of our house.  
 

with this new app-i just won’t recommend Sonos to anyone.  Or add any new systems myself.  
 

just horrible !!!

Avid Listener
May 27, 2024

The latest app was bad enough based on the downgraded user interface but this morning, the entire system disappeared from the app.  No one in our family can access any of our ten speakers.  This latest app has been a colosal failure.  Go back to the previous version that actually worked!