The New Sonos App and Future Feature Updates

Can anyone help me go back to S2 and avoid getting the new app overriding? I can install the S2 and remove to auto updates but it keeps updating to the new app... Which is total crap. 

is there a date for when hitting play on a BBC Sounds show will actually play a BBC Sounds show - rather than restarting whatever was previously playing, from the start?

Haven't read this thread, other than the first few posts, but cutting and pasting from another thread I posted in that directed me here for some answers on what was happening, after I was directed to this Community by the Sonos support page because support was closed and I was in the middle of a dinner party and had no clue the app had changed to not only remove functionality (you can't add a song to the queue?!), but also in a way where it would disconnect from the speakers such that I had to get a ladder out to unplug some of the speakers. Thankfully, I had a cheap Bluetooth speaker on hand I could stream Deezer to, but not the experience I was expecting.

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Thanks for that link. I've clearly been living under a rock.

It's interesting, this is literally the third major software rollout screwup I've seen over the last year (not talking Sonos).

I don't know how the industry works, but with all three it's like it's been driven by coders who don't actually use the software or alternatively (and as I type this, I realize now much more likely) by management looking to avoid complaints and save.on support costs by dumbing it down for the masses by removing functionality.

I've said to our own IT guys rule #1 should be do no evil (don't remove functionality), but they often tell me I'm the only guy who complains. I didn't believe them at first, but I've come to learn I get pissed off by stupidly designed software, whereas most others (and I mean nearly all!) just shrug their shoulders and say to themselves, 'it doesn't do X" - end of story and they just move on.

I guess when you get to a certain, you can make more money catering to the masses than the "enthusiasts", who are more difficult to keep happy (time and money), which I totally get. In thinking about, my most efficient work software is awesomely designed, but no sales traction or development. It just works, but everyone else is happy with Microsoft's limitations (the third party tool overlays a Microsoft product), so my hunch is limited commercial success.

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Yup, been under a rock. Sonos is a public company looking to expand revenue, and niche features are expensive to support and gimp up the "easier, faster, and better" version of the app that works for 95%+ of users. Onto 🎧.

Below is from the Q2 earnings call transcript. I always steer clear of pubcos spewing gobbledygook (at least when combined with hyperbole), but at least I now understand the rationale for the new app, and it gives me a kick in the bum to see if the competitive landscape has changed since I last checked...

Best of all, our redesigned app is easier, faster, and better. It once again raises the bar for the home music listening experience and sets up our ability to expand into new categories and experiences. Our app is a proof point of what we have always said. We are the story of software eating audio. Our software truly differentiates our products from everything else on the market and is key to unlocking the opportunity ahead for us. Speaking of which, the second is that we are just weeks away from unveiling our newest product. This launch will give us a foothold into a new multi-billion dollar category, expanding the number of categories we play in from five to six and further diversifying our business. This has been a multi-year investment and we expect it to pay off in spades in Q3 and beyond.

I can help but you’ll need to be prepared to travel at 88 mph and have access to 1.21 gigawatts of power.

I emailed a couple days after the release came out. It took days to get a response and I doubt the ceo actually saw it as the response was a canned response from the support department.

Dear Sonos: I bought your stock and products starting in 2018.  After the last update I have lost my library of over 309 cds and playlists.  I have since sold my stock in the company at a loss and now have 14 products that are worthless.  I do not want to stream music and pay.for songs I already own.  I want my music!! 

You really have pissed off a lot of people and forgot your original purpose that you were successful at.  Now not so much..

Works fine for me. iOS.

Nothing works now

all my speaker and my setups are gone and the app cant find my speakers Nice to have speakers for 5000 usd i cant use , Nice work you did Sonos.

Just posted the same thing in a new thread asking how to connect to Deezer. Reset Sonos app, rebooted router, uninstalled and reinstalled Deezer service, nothing changes. Last night, I had to unplug one set of speakers because Sonos couldn't find them to stop the music. Today, my sub can't be accessed, and now I'm just trying to get Deezer to play on a single set of Fives, to no avail. Feeling dumb for spending so much $ on a proprietary system where the company's focus is marketing and not usability.