Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156744 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

S

Sigbj0rn

Lyricist III

New app is SLOW and unreliable. When you press a button it takes a long time for the system to respond accordingly, and not infrequently it says some kind of «error». Why release this unfinished thing at all? Previous version worked much better. Seriously disappointed.

R

Rhonny

Prodigy III

I wonder if 30 pages is now sufficient? Isn’t it now just like a bath, that filling it beyond the top will just spill water pointlessly onto the floor? No matter how irate anyone is, there cannot now be any complaints or bugs that Sonos isn’t aware of. Getting to 60 pages won’t make any material difference at Sonos’ end.

G

Greenland

Prodigy I

I wonder if 30 pages is now sufficient? Isn’t it now just like a bath, that filling it beyond the top will just spill water pointlessly onto the floor? No matter how irate anyone is, there cannot now be any complaints or bugs that Sonos isn’t aware of. Getting to 60 pages won’t make any material difference at Sonos’ end.

It's not only this thread. There are others with even more pages. Then, there are probably a thousand or more single or low entry messages.

Very few seem to actually bother to read the thread content, and just fire off an angry, furious diatribe against Sonos & often against the CEO. There is seldom any discussion of the issues & consequences of the update.

I can't see this changing in the near future, other than a slow reduction in posts as and when Sonos introduce 'fixes' or as users give up complaining or migrate to different systems.

I doubt anybody will read what I've contributed above!

🎵 First We Take Manhattan Then Berlin 🎵

O

osm

Very few seem to actually bother to read the thread content, and just fire off an angry, furious diatribe against Sonos & often against the CEO. There is seldom any discussion of the issues & consequences of the update.

I think part of the issue here is the community platform is poor, with limitations that make it hard to follow conversations in large threads and that make excessive repetition more likely. If anyone agrees contribute to the following thread….

T

Trulibee

Contributor I

Keith, I appreciate you and the team trying to stem the bleeding. I don’t envy your position of having to clean up self-inflicted consequences from management decisions.

That said, these timelines strike me as tripling down on the tone deaf and self-congratulatory “courageous” marketing messages being sent out.

You are telling me, the market leader Sonos speakers won’t be able to add a song to the listening queue for a month. This capability was available last week, but no longer due to an unannounced impact of the “upgrade.”

If I tried to suggest surprising users by taking away core functionality and promising to bring it back in a month, I’d be laughed out of a job.

The most obvious way to get back to current state parity is to provide access to the v16.1 app. No need to rush development and testing on the v80.x. Let those for whom the new app works continue. Let those for whom the new app does not work migrate when core feature parity is achieved. The last thing you want is to make the above promises and introduce new bugs.

Yet, for unspoken reasons, this option is never mentioned.

I’m all for change and creating a new platform for the business. I would like to see Sonos succeed. However, I haven’t seen evidence of Sonos having the judgment to know how and when to course correct.

Best of luck.

I wholeheartedly agree Leefc. Well put.

Ken_Griffiths

@LJG777,

If you have a PC/MAC - you can likely correct your system time with Sonos Controller Desktop App. Maybe that will resolve your date/time issue🤔?

Ok I’ll try that - I have a MAC - so should I open the WebApp - or the MacOS app?

@Ken_Griffiths - Couldn’t find a way to change the date time, FYI - this is what my app looks like...you can see Sonos Voice Control added - but when I click ‘ add a voice assistant’….

I get this sayin Alexa is already added (which it isn’t as it would appear in the above list)

What’s odd in your App screenshot @LJG777 is the Alexa assistant is showing as though it has already been added to your speaker - just wondering if you have some kind of corrupt install in your case. Have the Sonos support staff commented on that issue when you spoke to them previously?

Ken_Griffiths

@LJG777,

Also in the desktop controller App, under the Alarms section, does the time/date show correctly for your Sonos system?

John Guarr

Enthusiast II

Keith, I appreciate you and the team trying to stem the bleeding. I don’t envy your position of having to clean up self-inflicted consequences from management decisions.

That said, these timelines strike me as tripling down on the tone deaf and self-congratulatory “courageous” marketing messages being sent out.

You are telling me, the market leader Sonos speakers won’t be able to add a song to the listening queue for a month. This capability was available last week, but no longer due to an unannounced impact of the “upgrade.”

If I tried to suggest surprising users by taking away core functionality and promising to bring it back in a month, I’d be laughed out of a job.

The most obvious way to get back to current state parity is to provide access to the v16.1 app. No need to rush development and testing on the v80.x. Let those for whom the new app works continue. Let those for whom the new app does not work migrate when core feature parity is achieved. The last thing you want is to make the above promises and introduce new bugs.

Yet, for unspoken reasons, this option is never mentioned.

I’m all for change and creating a new platform for the business. I would like to see Sonos succeed. However, I haven’t seen evidence of Sonos having the judgment to know how and when to course correct.

Best of luck.

I wholeheartedly agree Leefc. Well put.

I totally agree and am very upset.

A

Akdiesel

Listener

This is the Bud Light of music apps.
way to ruin the taste for your loyal clientele.

S

spestalitz

Contributor I

Im very very upset for spending my hard earned money for a product that I supposedly deserve. I will never ever buy any product from Sonos again and will not recommend getting or even trying this to any one. I just really wish that I could go back and fix my mistake for purchasing this. Im so frustrated.

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