Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156720 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

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F

Frakoidz

Listener

I just bought a Sonos Sub Gen 3 in order to improve the sound of my Beam 2. Problem is i cannot Set up the Sub because of the faulty new app. Is there an update planned to fix it ?

Ken_Griffiths

I just bought a Sonos Sub Gen 3 in order to improve the sound of my Beam 2. Problem is i cannot Set up the Sub because of the faulty new app. Is there an update planned to fix it ?

I think you really need to ask Sonos Support Staff this question - not least because they may be unaware of the issue at the moment - I’d perhaps get in touch with them, as there might be many other reasons for the Sub not bonding to the Beam, such as having the Beam wired and it’s WiFi adapter disabled, as one example of several I can think of.

Here is a link to contact them…

https://support.sonos.com/s/contact

S

Smaclaurin

Avid Listener

Totally agree with many of the negative comments on here about the new App. My biggest complaint is how slow it is. It takes forever to open, to load, to be able switch any station off, on, over, and the volume takes even longer to react. My wife says it keeps asking her to log in. It is just terrible now, terrible, terrible, terrible.

Sonos, you need to get this fixed now.

A

Arcticpollen

Enthusiast II

The Register have picked the story up now. Hope it gains some more traction in the press.

https://www.theregister.com/2024/05/20/sonos_app_update_borks_users/

amblue02

Lyricist III

Still can’t adde my music library on a Mac:

Sonos is allowed to access in Music, so not sure why I can’t add, or see, the music library. Fortunately my playlists have been saved on the Mac desktop controller, I hope they will sync back to the music library whenever I am able to add it.

Btw, Ken - the Sonos headphones (which are presumably going to be announced tomorrow) were a key purchase for me. However, there is no way I will purchase any additional Sonos products until I can access my Music Library. Actually I am thinking that I may need to replace my Sonos components, which would be expensive and painful….

Did you try the earlier link above in the thread… this one:

Did the fix mentioned there not work for you?

I’m not seeing the issues you have, my NAS SMBv2 local library is working fine here, so I’m still out to get the Sonos Headphones. It’s each to their own though and entirely upto you what you buy/sell.

I likely have the older SMB1 set up on my computer. I made sure Sonos had Read access (it was custom before). Still doesn’t work.

The thread you sent me was for PC’s only….the only Mac suggestion was to set up a NAS, which I am not going to do. Unfortunately I will have to wait till June. The only workaround I have found is to Airplay my computer (using the Apple Remote App) to Sonos speakers. This way I can play the music library through Sonos, but without the Sonos software.

1 month is such a long time to get this Music Library issue fixed, it makes me think that Sonos intended to cancel Music Library access permanently. Who know is this will ever get fixed.

Btw, the stock is down 1½ points since this fiasco started. That is about $200M in market cap, close to -10% down. Perhaps that is the only indicator that will get managements attention about brand loyalty and customer service. The press is bad, and the financial institutions that are large holders are starting to figure it out.

IP is Sonos’s only asset other than brand awareness and customer loyalty. Both are being diminished every day we have to wait, now the public markets are taking notice.

K

Kos

Enthusiast II

Search and play your local music library from June 21? Sorry what?

Do you not realise how many of your users have huge libraries of locally stored music and THIS IS THE ONLY REASON WE USE YOUR APP?!!!

So in the name of a "user experience upgrade" you take away my core user experience for six weeks?

How did it not occur to you that this would annoy your oldest and most loyal customers? But perhaps that doesn't count for anything. It certainly feels like it right now.

My Sonos products are getting quite old now and I was thinking of replacing them. I guess I will but it won't be with Sonos. Give yourselves a big round of applause.

Exactly… no access to my 6000 NAS albums overnight. Just like that. No one tested this important functionality before release… I really don’t get… it is TOO absurd.

Just remembered the old SonoPad app… I now can play my locally stored music… 😜

Kos

Bumper

Search and play your local music library from June 21? Sorry what?

Do you not realise how many of your users have huge libraries of locally stored music and THIS IS THE ONLY REASON WE USE YOUR APP?!!!

So in the name of a "user experience upgrade" you take away my core user experience for six weeks?

How did it not occur to you that this would annoy your oldest and most loyal customers? But perhaps that doesn't count for anything. It certainly feels like it right now.

My Sonos products are getting quite old now and I was thinking of replacing them. I guess I will but it won't be with Sonos. Give yourselves a big round of applause.

Exactly… no access to my 6000 NAS albums overnight. Just like that. No one tested this important functionality before release… I really don’t get… it is TOO absurd.

No no, they knew that this and the other features were missing, people are pissed because they misrepresented this and released it anyway.

B

BVRBVR

Contributor I

@BVRBVR,

It should eventually look something like this (attached), based on the animated preview screens published on Sonos.com.

Can’t wait for “eventually” to get here.

I'm a time traveller and already at ‘eventually’…. (I didn't update and have core, been there for years, expected, why would a music app not do this, functionality….)

Turns out I have over 39,000 songs in my local library.

I read that the new app is cloud based. Does that mean that I won’t be able to use the app unless I am connected to the Internet? That would be a major issue.

Is Sonos making my account accessible from the Internet without 2 factor authentication?

Hoping my understanding of “cloud based” is different thanks Sonos’ implementation.

Bumper

The app is accessible without internet.
There is no 2fa.

melvimbe

The new web app at play.sonos.co is cloud based. The mobile app is not cloud based.

Danny

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