Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156720 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

Ken_Griffiths

I’m not talking about the Sonos App.

The Sonos Controller is on the same machine and main drive as the Music Folder I’m trying to add to the Controller’s Library. When I try to do that, it says it can’t, with “(913)” appended to the message.

I get the same error when I try to add any subfolder of the main Music folder.

Ah sorry 🙏 I misunderstood your post, I don’t know then in that case, I didn’t realise that Sonos had even made any changes to their Desktop Controller App. Anyhow I hope you can get it sorted soon. Here’s the link to contact Sonos Support (if required) …

https://support.sonos.com/s/contact

Ken_Griffiths

@Xris

From a community search, maybe see if this thread might perhaps assist you…

S

sdigre

Trending Lyricist I

I can no longer add a speaker to the group that’s playing by holding the play/pause button. I’ve learned through this app update fail, that I used this feature a ton

Ken_Griffiths

I can no longer add a speaker to the group that’s playing by holding the play/pause button. I’ve learned through this app update fail, that I used this feature a ton

It’s working here.. maybe try a network reboot and/or power-cycle your players. I setup and began audio playback on 2 speakers called ‘Polo’ and ‘Utility’ I then went to the Kitchen Beam and held its play/pause button and it grouped with the playing rooms and all three were playing.

R

Richard EB

Avid Listener

Keith, I appreciate you and the team trying to stem the bleeding. I don’t envy your position of having to clean up self-inflicted consequences from management decisions.

That said, these timelines strike me as tripling down on the tone deaf and self-congratulatory “courageous” marketing messages being sent out.

You are telling me, the market leader Sonos speakers won’t be able to add a song to the listening queue for a month. This capability was available last week, but no longer due to an unannounced impact of the “upgrade.”

If I tried to suggest surprising users by taking away core functionality and promising to bring it back in a month, I’d be laughed out of a job.

The most obvious way to get back to current state parity is to provide access to the v16.1 app. No need to rush development and testing on the v80.x. Let those for whom the new app works continue. Let those for whom the new app does not work migrate when core feature parity is achieved. The last thing you want is to make the above promises and introduce new bugs.

Yet, for unspoken reasons, this option is never mentioned.

I’m all for change and creating a new platform for the business. I would like to see Sonos succeed. However, I haven’t seen evidence of Sonos having the judgment to know how and when to course correct.

Best of luck.

I couldn’t agree more. Well said!

J

jonesphillipscott

Contributor I

Does anyone have issues viewing any Album Art from Apple Music for uploaded albums to iCloud? I can’t seem to get any album art to load. I have re-added and re-authorized Apple Music a couple times now.

amblue02

Lyricist III

WHY did you break Folders?! What’s the point? Both the Controller and App are already the most user-hostile software I continue to use. Do you also not understand regression testing, so you don’t break existing function while “improving” it?

/rant

Folders (I assume you mean local library) are working, that’s if you are sharing the local library using SMB v2 (or higher). The new Sonos App does not support SMB v1 or http shares, by design, as mentioned elsewhere in the community.

The only issue I’m seeing is that some artwork is missing on some screens, but otherwise things should be working okay. I’m using an iOS controller in the attached example, but Android is working here too.

Still can’t adde my music library on a Mac:

Sonos is allowed to access in Music, so not sure why I can’t add, or see, the music library. Fortunately my playlists have been saved on the Mac desktop controller, I hope they will sync back to the music library whenever I am able to add it.

Btw, Ken - the Sonos headphones (which are presumably going to be announced tomorrow) were a key purchase for me. However, there is no way I will purchase any additional Sonos products until I can access my Music Library. Actually I am thinking that I may need to replace my Sonos components, which would be expensive and painful….

Ken_Griffiths

Still can’t adde my music library on a Mac:

Sonos is allowed to access in Music, so not sure why I can’t add, or see, the music library. Fortunately my playlists have been saved on the Mac desktop controller, I hope they will sync back to the music library whenever I am able to add it.

Btw, Ken - the Sonos headphones (which are presumably going to be announced tomorrow) were a key purchase for me. However, there is no way I will purchase any additional Sonos products until I can access my Music Library. Actually I am thinking that I may need to replace my Sonos components, which would be expensive and painful….

Did you try the earlier link above in the thread… this one:

Did the fix mentioned there not work for you?

I’m not seeing the issues you have, my NAS SMBv2 local library is working fine here, so I’m still out to get the Sonos Headphones. It’s each to their own though and entirely upto you what you buy/sell.

M

Mark.B

Contributor I

I have emailed my concerns to the Sonos ceo

the email is on the Sonos website, ceo@sonos.com

B

Brian_33

Contributor I

I received an email from Sonos regarding a new product launch. Yea NOT going to spend any additional money with Sonos since they could not give a crap about their customers. I have spent thousands on Sonos equipment and hate the new APP. I was a huge proponent of Sonos and would tell everyone about their products and yes they are expensive, but they were so easy to use. NO MORE. You have turned me against your company and I will continue to use the speakers I have (when the APP is fixed), but I will not be buying any new products. You have lost me as a customer because of this APP disaster just to sell a stupid set of headphone which I have zero interest in!!

BA

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