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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    upquark
    Lyricist III
    May 18, 2024

    Things seem to be very dysfunctional at the Sonos company.

    1. They replace a functioning app with one that lacks so many essential features and have so many bugs. This in itself is incomprehensible to me.
    2. After this huge mishap, there is no rollback, not even any acknowledgement of a mistake, but instead a message that everything is going according to plan, and making essential functionality unavailable to large groups of users is perfectly OK.
    3. This week’s AMA doubled down on this, and did not provide me any reassurance that Sonos is a manufacturer to be trusted. Quote: ‘Once the release went live, the mood could be described as “energized.”’

    I am still waiting for any signal that there is even a spark of beginning to rebuild trust with customers.

    What is the agenda and priority for Sonos management? It all seems very strange to me.

      Anonymous
      May 18, 2024

      I am still waiting for any signal that there is even a spark of beginning to rebuild trust with customers.

      What is the agenda and priority for Sonos management? It all seems very strange to me.

      I agree, the lack of meaningful communication is perplexing and maddening.  The mods here have more or less gone to gone to ground — I don’t blame them as this is not of their making and they should not be out in front of an angry mob to take the flack.  
      I haven’t experienced the worst cases that many have, but for there to be no acknowledge of peoples systems becoming undiscoverable is terrible.  And the longer it goes on the more you wonder if anyone is actually in charge any more.  The reputational damage gets worse every day there is no word from the top.  

        ankurbs
        Contributor I
        May 18, 2024

        Thanks for the update. Just a few things to add as I didn’t see them mention. Within the “about my system” screen, the “audio in” entry no longer displays the type of audio coming into the system. While I can see the type of audio via the “now playing screen”, I often access the “about my system” screen to review the technical specifics. 
         

        also within the same screen, the “wm” has switches from numbers (1 indicating Sonosnet) to actually saying “sonosnet”, but when I am playing audio, my arc indicates “disconnected” while the rest of my 5.1 system indicates “Sonosnet.  Everything is working, so it seems like a bug within the “about my system”. 
         

        hoping you can add this to your list. Thanks!

        Nflonly
        Enthusiast I
        May 18, 2024

        By now I would have thought there would have been tentative dates for the returning features instead of mid June, end June.

        meanwhile

         

          Gaham
          Headliner I
          May 18, 2024

          By now I would have thought there would have been tentative dates for the returning features instead of mid June, end June.

          meanwhile

           

          The known issues and the suggested resolutions are crazy.

          One seems to say, keep trying and hope it works eventually. Isn’t doing the same thing and expecting different results a sign of insanity.

          Another one says try a different device. Don't they realise that lots of users won’t have access to another device. 

          And all this pain so they can release a set of headphones that no one here will be buying. 

            no1adamg
            Lyricist I
            May 18, 2024

            We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


            Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.



             

             


             

             

            Available now
             

            To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

            • Adding and editing alarms
            • VoiceOver on iOS now properly interacts with individual elements of the Sonos app's home screen.


            Coming soon

            • Additional improvements to screen reader for visually impaired customers: May 21
            • Adding to queue and playing next: early June
            • Sleep timer: mid-June
            • Snooze alarms: mid-June
            • Local music library search and playback: mid-June
            • Update WiFi settings: mid-June

             

             

            Reply : Falling short with this new app is an understatement. The fact that this whole system operates via app and that the app barely works with the new version is a huge problem. Like many, the volume control is super delayed, never have I had it work this poorly in the 7yrs I’ve had Sonos. Changing and loading new content is almost impossible at times. Can’t see the real time content as it’s so delayed. My Sonos system is turned off as it is hardly usable. Sonos needs to publicly acknowledge these major issues and provide  an update on them. Also can’t get ahold of anyone in customer support as they are so backed up. 
            focus on the Core issues here and get the app working properly. 

            I agree, the app is slowly sorting itself out and working faster day by day, but still improvement needed and don't forget Android widget so we don't have to keep opening the app every time we want to turn the volume up or down

            Krunge
            Contributor I
            May 18, 2024

            “faster access to music”. But it’s not!, The new app is slower. 

              bennaudio
              Renowned Listener
              May 18, 2024

              I can no longer create an artist radio station from Tidal. All the iOS app does is play the 1st song and then stops. The iOS ‘update’ is horrendous. Wish I could go back.

                Bumper
                Bumper
                May 18, 2024

                I can no longer create an artist radio station from Tidal. All the iOS app does is play the 1st song and then stops. The iOS ‘update’ is horrendous. Wish I could go back.

                Yup iand Sonos says it will be like this into June. 🤬

                  branshew
                  Trending Lyricist I
                  May 18, 2024

                  I think it’s a great improvement that you are giving dates for these.  I would suggest they are _much_ more widely distributed.

                   

                  I was pretty disappointed with the update but when I saw that people who have active alarms and only phones now cannot shut off or modify them (without a complete system reset) I realized this was a much bigger f-up than even I realized.

                  Anyone that uses Sonos for more than streaming their favorite subscription service was severely handicapped by this latest release.  I would venture to bet that they have alienated a much larger portion of their user base than they anticipated.

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