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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    amblue02
    amblue02
    Lyricist III
    May 17, 2024

    As a former software CEO who led development of much more complex systems than Sonos, I see all the signs of failed agile development and agile management methodology.

    The decision to ship broken software (suspiciously timed to coincide with a quarterly earnings announcement and product launches) shows a senior mgmt team that is disconnected from the software development work. And, the decision to commit to delivery dates for several missing features will likely inflame the existing issues.

    The lack of an apology is clearly the result of meddling from Sonos legal, as any admission of mistakes would create exposure for the likely class action lawsuits that may be inbound shortly.

    I suspect the old S2 app had mounting technical debt issues and the decision was made to “rip the band aid off” and re architect the solution, with much of the resource investment going towards underlying infrastructure… that most users won’t care about. This could be a good decision long term, but it shows that mismanagement of the platform was happening long before last week.

    I’ve “been there” in my career after a failed product reboot of a platform that was “mission critical” for a large user community. I can tell everyone from my own hard-earned experience that the solution is NOT to allow lawyers to craft external messaging, or for execs to run the release roadmap via executive fiat while forcing dev teams to commit to deployment dates of upcoming features in a time of intense user dissatisfaction.

    I predict it’s going to be a VERY bumpy ride for all of us who use our Sonos systems.

     

    Wagz - sign me up for the class action lawsuit.  If it gets the senior mgmt clowns fired I will accept the $10 check i get at the end.

      amblue02
      amblue02
      Lyricist III
      May 17, 2024

      From the email I received on 23rd April 2024 - entitled

      A big update is coming to the Sonos App

       

      How will this affect my system?

      We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features and services will work as they always have, and all your settings will be saved.

       

      Marketing & communications completely decoupled from reality ????? Great care ???? !!!! At best utter incompetence - at worst a downright lie which misled the userbase ?

      Evidence for the forthcoming class action lawsuit

        amblue02
        amblue02
        Lyricist III
        May 17, 2024

        THIS APP UPDATE IS A DISASTER!!! I SPENT THOUSANDS OF DOLLARS SO I COULD LISTEN TO MY PERSONAL MUSIC COLLECTION ON MY COMPUTER AND NOW YOUR ‘UPGRADE’ IS THAT I MIGHT BE ABLE TO DO THAT SOMETIME IN A MONTH OR TWO????? You are stealing my Sonos from me. The entire management team should resign in shame.

        You should be able to do that now, not in a month or two. Maybe this link will get your library working for you…

        https://en.community.sonos.com/controllers-and-music-services-229131/adding-a-windows-smb-share-step-by-step-6892060

        What about for a Mac?  Wait till June, that is utter BS!  

          amblue02
          amblue02
          Lyricist III
          May 17, 2024

          Sonos consensus revenue estimates for Q2 24 are $391M, up 54% from the Q1 24.  Good luck hitting that number, without financial wizardry!  When Sonos misses Q2 24 (Aug 8th estimated earnings release), the institutional investors will vote, and say goodbye to the $2 billion market cap.  Just a disgrace to screw every important customer the company has, and scare away any acquirors.

            exm
            Contributor II
            May 17, 2024

            Sonos consensus revenue estimates for Q2 24 are $391M, up 54% from the Q1 24.  Good luck hitting that number, without financial wizardry!  When Sonos misses Q2 24 (Aug 8th estimated earnings release), the institutional investors will vote, and say goodbye to the $2 billion market cap.  Just a disgrace to screw every important customer the company has, and scare away any acquirors.

             

            I was waiting for Memorial or Father’s Day sales to maybe at a few speakers to my system. Well, forget that Sonos. Unless you give me a 50% discount I am not expanding: the used market looks pretty good right now.

             

            Although I am not sure if I can actually add any new speaker anyway to my system.

             

            How sad.

              jljue
              Renowned Listener
              May 17, 2024

              Sonos consensus revenue estimates for Q2 24 are $391M, up 54% from the Q1 24.  Good luck hitting that number, without financial wizardry!  When Sonos misses Q2 24 (Aug 8th estimated earnings release), the institutional investors will vote, and say goodbye to the $2 billion market cap.  Just a disgrace to screw every important customer the company has, and scare away any acquirors.

               

              I was waiting for Memorial or Father’s Day sales to maybe at a few speakers to my system. Well, forget that Sonos. Unless you give me a 50% discount I am not expanding: the used market looks pretty good right now.

               

              Although I am not sure if I can actually add any new speaker anyway to my system.

               

              How sad.

              I’m about to put two Sonos paperweights on eBay to get rid of--PlayBase and Connect:Amp Gen 2.  Streaming and input audio is unusable due to audio skips/dropouts so far.  I’ve already ordered a WiiM Amp and am about to order an Atlantic Technologies 3.1 HSB to replace the PlayBase.  Even if Sonos magically fixes my 2 broken products, they will be out of the house in the next month.

                kassey22000
                Enthusiast II
                May 18, 2024

                Has ANYONE, anyone who wrote directly to the CEO heard back ANYTHING so far?  Please let us know (even if you’re under NDA ;-)   Did he offer to give you a discount, buy you lunch, god-forbid apologize? 

                This is MUCH worse than the April 2020 debacle, yet radio-silence (just like my Sonos system now)! 

                Check out the overwhelmingly negative comments on today’s Washington Post article from this downgraded app. 

                Deorex
                Lyricist I
                May 18, 2024

                I don’t even know where to go with Sonos Support anymore.. but seems like there’s major issues with the Roam and this update.. would be nice to at least know it’s a known issue?

                exm
                Contributor II
                May 18, 2024

                I don’t even know where to go with Sonos Support anymore.. but seems like there’s major issues with the Roam and this update.. would be nice to at least know it’s a known issue?

                 

                It’s not only the Roam. It’s all “older” Sonos devices (basically, anything non-ERA).

                IvPo
                Enthusiast II
                May 18, 2024

                 

                I sent the CEO an email days ago and no response. I think they welcome your email but never read or respond.

                 

                Don't worry. You'll get a generic response telling you the good news about how it's going to take at least another month to fix basic functionality soon. I did.

                It even contained the words "where we fell short". That almost sounds like they realised they made a mistake.

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