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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    MatF
    Enthusiast II
    May 17, 2024

    Today’s update:

    Sometimes my Port for the back porch speaker amplifier wants to work; sometimes it does not stream Spotify.  I had to use the Apple TV and TV to listen to music while cleaning fish on the back porch instead.  

    My Connect:Amp still does not stream smoothly.  

    My Playbase still does not play any audio smoothly.  

    I had to reboot my Symfonisk to get it to stream.

    My Play:5 Gen 2 wasn’t streaming this morning but did in a short test.

    My Beam in the Keeping Room was not streaming this morning, but now it is for the last 30 minutes so far.

    The Living Room Beam played a little something earlier.

     

    Because I cannot depend on this system, I’ve started ordering HEOS devices to replace some of these to test out; may order Bluesound and WiiM just for the fun to compare.  You had your chance Sonos; this is definitely a good-bye.

    I have a WIIM Pro works every bit as good as the Port that I also own.  But cost $325 less than the port 😱

    The port is stupidly overpriced (I have one), as were the two Connects I had before S1/S2gate.  I bought them despite the price ironically because of the software.  Sigh. 

    Bumper
    Bumper
    May 17, 2024

     

    The port is stupidly overpriced (I have one), as were the two Connects I had before S1/S2gate.  I bought them despite the price ironically because of the software.  Sigh. 

    Yeah I also owned Connects and Connect amps, now ports and amps. I would still recommend the Port and Amp, but TBH today I couldn’t see myself spending $900 (the cost where I live) on an amp when a $350 WiiM amp would do the job. 

      rwrgeo
      Renowned Enthusiast II
      May 17, 2024

      @Ken_Griffiths

      Is there some more guidance around the SMB change as I’m somewhat confused and its not a subject I’m familiar with.

      • My WD My Book World NAS is pretty old - I think maybe 2009 - so I suspect is using SMBv1 and I don’t see any setting to change it.
      • My new Windows 11 laptop does say the share is SMBv1 and won’t access it by default.
      • However, the new Sonos app seems to be seeing it and playing music just fine (though navigation/search clearly a hassle at the moment) although I’ve not tried reindexing given that feature is gone from the app. 

      Any idea what is going on here? 

      Also I’ve seen people mention bugs using SMBv2 on Sonos which was leading people to continue to use SMBv1 to index. What is the current position there?

      I’m open to buying a new NAS for Sonos given my current one’s age but want to know its going to work. Will be waiting for local library search to return too first! 

      Thanks

       

      Are you running the latest version of the new Sonos App from your mobile device App Store - perhaps just goto the store and check that first. It’s version currently stands at 80.00.08 for iOS devices. 
       

      AFAIK that latest Sonos App should only see SMB v2 or higher - you may find your NAS is setup to perhaps use the most appropriate version of SMB (between SMB v1 and v3) for the connected client. So the SMB version on the NAS might be ‘dynamic’ in your case, but perhaps check the NAS user manual.

      What is confusing me here though, is  Windows 11 (which does not support SMBv1 either) is clearly not being given the option to use a higher version of SMB by the NAS and that’s contradictory - and making me ask why?

      Anyhow just check first what version of the new Sonos App you have installed. SMBv1 ‘might’ not have initially been switched off in the earlier version, perhaps 🤔? - but that’s just a guess.

      Otherwise I’m just as confused by this as you, too.

      Thanks, I’m on 80.00.02 so maybe that explains things and accepting updates again will be game over for my NAS.

       

      Any news on the SMBv2 indexing problemsI’ve heard people mention? 

       

      Synonym
      Contributor I
      May 17, 2024

      @Keith and the Sonos Team:

       

      Ok, you wanted to do right. I get that. Please have the self assurance now to see the mistake and act to limit the damages. Offer the old app, at least temporarily. 

       

      Today the new app broke down completely on my android phone. I cannot play anything any more, as the fantastically details error message "something went wrong" tells me. Restarting speakers, phone, app, reinstalling, rebooting WiFi. Nothing helps. The support address you give on the play store is not monitored any longer. What is this? A "how to loose market share quick" competition? 

       

      People at Sonos: things go wrong, that's ok. Now is the time to show your ability to deal with a crisis. Currently this insistence on "a few weeks" is just a joke. I invested many hundreds of Euros in your devices, and you make them unusable for me, then tell me to wait a couple of weeks. Imagine I do this to your car....not fun, right? Please, act, make the old app available for those who want it until the new app is truly release ready. 

        jbnbpt
        Contributor II
        May 17, 2024

        THIS APP UPDATE IS A DISASTER!!! I SPENT THOUSANDS OF DOLLARS SO I COULD LISTEN TO MY PERSONAL MUSIC COLLECTION ON MY COMPUTER AND NOW YOUR ‘UPGRADE’ IS THAT I MIGHT BE ABLE TO DO THAT SOMETIME IN A MONTH OR TWO????? You are stealing my Sonos from me. The entire management team should resign in shame.

          BLD2
          Lyricist III
          May 17, 2024

          Thanks for the timeline, much more helpful than tone deaf lectures about “courageous” decisions. Talk of “falling short” doesn’t really cut it - simple testing would have told Sonos that further work was necessary before rolling this out to paying customers.

          Put simply - If you had been honest about all this beforehand I would never have upgraded. Sonos’ lack of honesty over this beta mess of an app degrades the trust I had for you as a longstanding customer.

          Adding to a playing queue is hardly a niche request for an integrated music system. And you must surely understand that you have many users who rely on alarms, sleep timers, and basic search and browsing of music libraries.

          I strongly feel that the old app should be made available via official app stores for those who wish to roll back - both iOS and android - until the features on the timeline are all working.

            Ken_Griffiths
            Ken_Griffiths
            May 17, 2024

            THIS APP UPDATE IS A DISASTER!!! I SPENT THOUSANDS OF DOLLARS SO I COULD LISTEN TO MY PERSONAL MUSIC COLLECTION ON MY COMPUTER AND NOW YOUR ‘UPGRADE’ IS THAT I MIGHT BE ABLE TO DO THAT SOMETIME IN A MONTH OR TWO????? You are stealing my Sonos from me. The entire management team should resign in shame.

            You should be able to do that now, not in a month or two. Maybe this link will get your library working for you…

            https://en.community.sonos.com/controllers-and-music-services-229131/adding-a-windows-smb-share-step-by-step-6892060

            skullc
            skullc
            Prodigy III
            May 17, 2024

            I have an additional problem I cannot update as Sonos doesn’t support my internet connection as it is a 5g cellular connection even though it’s 400mb down 20 up.

            so if I do upgrade I will get told I need a “real” internet connection to make it work 

            I was told this when SVC wouldn’t work after a previous update and now it won’t install anymore as I am not connected to the internet apparently 😮‍💨

            I use Alexa now and it works great and I have never had network issues in the time I have had the system but this update is scary as it’s apparently web based and maybe sonosnet is going

            hopefully my system will last long enough for me to get replacements sorted out 

            Network= livewire cpe pro 3 +eero 6 pro wireless
              msf
              Lyricist III
              May 17, 2024

              It is not an unfinished app, its a half working app, aka - Beta Demo Version. 
              The problem with the SUB before was fixable by not using trueplay, but here we miss key features of the system. I’m trully amazed how this was approoved to be released… Some will say its because of their upcoming products but in any case it’s a total disrespect to their customers…..I’m trully disappointed.

                Music Lover 92
                Lyricist I
                May 17, 2024

                What about the local network access bug - as to where it’s requiring local network access, we’ve given it - and it’s still not allowing me to join my existing system on the phones wife…

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