The New Sonos App and Future Feature Updates

Agreed. This latest app is horrible. It always was so simple and functional. Your latest app release is truly disappointing. It takes three times as long to start or change music. What was seamless interaction is now troubling. If I was not already heavily invested with SONOS I would stop buying your brand. 
 

bring back the prior apps. 

Roll back to prior apps. I appreciate your planning for future functionality, but the interface is a current fail. 

Access to my speakers is delayed awkwardly slow. And even then when they do start, it goes to another channel. 
 

Until you return the app to prior functionality and simplicity, I won’t invest in growing my SONOS speaker collection. 
 

My wife and I were so happy when we got our Sonos speakers because it was so cool to put the speakers anywhere in the house and listen to music. We ignored how difficult it was at times to get the speakers to connect or would just stop playing in the middle of night but we dealt with it. We had playlists and loved editing the queue on the fly from several musiC sources. Then the “May App” which removed so many features and completely locked down queues and playlist with no notice!  No notice!!!! Now I see the CEO is sorry and plans to add those features back on October? Why bother at that point? Why would customers trust this company in the future? Would you buy a new system after hearing about mess? The only people remaining are those who have already invested heavily in components. Will they spend more? I know I won’t. Sonos is probably looking at few new customers and existing customers who complain constantly because Sonos has lost their trust. This last email from the CEO shows they finally have realized the damage they’ve done and their “courage” has finally left them. That only took took 3 months. 

Honestly, I need to know if/when disable wifi and connect via ethernet will be fixed. If there is no plans to fix it any time soon than I’ll need to get new speakers, and unfortunately trash this setup.

When will this particular problem be addressed?  I have 3 groups supposedly playing together.  The volume section of the app shows that all 3 are playing but in reality only 1 is.  This happens all the time.  All such a dreadful mess isn’t it!!!

It certainly is. I've got the radio playing in four rooms. The controller has one again launched without the stop play button enabled. Curiously the volume on the conservatory is -1. The mute button eventually worked after several goes and after 20mins or so the stop button woke up. It's a pretty hopeless experience at the moment 

Local Music Library still isn’t working on iOS and on MacOS Playlists aren’t working.

I can’t believe it took you (Sonos) more than two whole months for you to apologize to your customers.

I can’t believe you thought it was ok to release such an update in the first place.

I can’t believe you didn’t do any testing of the app before releasing it and still don’t test the updates before releasing them to make sure they actually work as you advertise them.

Unbelievable incompetence from Sonos and their CEO. Unbelievable the CEO is still in charge.

How is it even possible to take such decisions? There must have been at least SOMEONE at one meeting realizing what a bad decision that was. Wasn’t there?!

It is difficult for me to express the depth of my frustration with the new App.  I own over 30 Sonos products, and the new App has caused me so much frustration and anxiety - I can’t believe that Sonos did this!  I will never buy another Sonos product as long as I live.  It is as if Sonos hired people that were fired from Microsoft for incompetence, and then got rid of all the Apple engineers they had on staff -- and then put the Microsoft people in charge of the new App. It is clear that Sonos is trying to force its users to use the Sonos Music options, and try to sell us more Sonos products -- all while destroying an easy to use App and making it very difficult to use.

I’ve been a Sonos user for quite some time. Recently, I thought I would add a few more speakers--BIG MISTAKE because my system has some older components on S1. I thought I’d just downgrade the new additions to S1, as I had done with other things I bought previously. My purchases exactly coincided with this truly INCOMPREHENSIBLE move to the new app, that took the downgrade functionality away. When I called support, they were absolutely no help. The person with whom I spoke even joked that it could be “10, 20, 30, 40, or 50 years” before that functionality was restored. I couldn’t believe this! Not only does Sonos completely undercut its customer base, but someone on support actually jokes about it in what I regard as a completely insulting way. NONE OF THIS IS FUNNY. As others have said, restore the old app, or at least provide firm dates when all the functionality that you took away prematurely will be restored. Now I have speakers that I can only use on S2 and not play with the rest of my system (= THE WHOLE PURPOSE FOR GETTING THEM IN THE FIRST PLACE!!). When SONOS works, I love it. When it doesn’t--and especially when there are these ridiculous, inscrutable unforced errors, I’m embarrassed for having sunk so much money in this system that I can’t use any more. Sonos badly needs to restore trust with its customer base. And I’m just waiting on the announcement that they won’t support S1 anymore. The longer it goes without the ability to downgrade, the more likely I think this is. And Sonos wouldn’t care about those of us who invested so much money S1. HORRIBLE!

Dear Sonos:

I am a loyal customer with 12 of your products in my home.     I am so disheartened that you screwed your customers over this way.   I am tired of excuses and dates when you are going to fix things.   It’s pretty simple.  Revert back to the OLD app to at worked!!! And then once you are 100 percent confident that the new app will work then you can put it back out.   We should not be FORCED TO ACCEPT THIS GARBAGE when we spend $10,000 dollars or more on all your products.  Fix it now not in October!!!! Or I will never buy another product from you.