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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    EZRider
    Listener
    July 28, 2024

    Mr. CEO, why mess with what’s works. Not to belabor the point of your customers, but GO BACK TO THE OLD APP. Your “paying” customers are what keeps the company in business. The cardinal sin in business is screwing the customer. Keep the simplicity of the old app. I do not want or need to take a tech class to listen to music etc. Hopefully you kept the old app in your closet and didn’t bleach bit it.

      Rubberducker
      Contributor I
      July 29, 2024

      I’m going to add to the chorus of people here. 
      Sonos is not the cheapest option and was alway a little clunky on its integration with other Systems.

      But to release an app that is a major step backwards in functionality and then expect clients to wait six months while you reinstate that functionality is very poor customer service.

      If something is not ready, then roll back to the original app and allow the developers time to bring the new app in line with the old lap and preferably with new features and better stability.

      The new app wouldn’t have anything to do with the headphone launch with it

      Guitarjazzy
      Listener
      July 29, 2024

      I have three locations that I manage Sonos on including home and restaurants.  I find that since the app update switching locations is much slower and more involved than before the update.  This is really annoying for me.  Hope updates can fix this.  Sonia’s should recognize when my WiFi zone changes and reconnect to the same Sonos system used on this zone last time.  

      RDog
      Enthusiast II
      July 29, 2024

      Nobody at Sonos much cares about all the negative feedback posted here...

       

      They’re all busy polishing their CVs and looking to jump from this sinking ship. Take a hint already.

        Rhonny
        Prodigy III
        July 29, 2024

        Nobody at Sonos much cares about all the negative feedback posted here...

        They’re all busy polishing their CVs and looking to jump from this sinking ship. Take a hint already.

         

        1) How do you know this? 
        and 2) How do you know this?

        GubGub
        Trending Lyricist II
        July 29, 2024

        Did everything suddenly just get a whole lot worse?

        I have been managing since the disastrous app launch by using the desktop controller to control my system. This has been fine right up until this evening. Now in the last hour it has become glitchy accessing my local music library and will not access Imported Playlists at all, just saying “Unable To Browse Music”, after which it will not access any part of my Music Library (which is sizeable) at all.

        The web app also will not access my Local Music Library. It just hangs until it eventually gives up and says “Something went wrong.”

        So at this point I have no way of controlling my system at all. The desktop controller which has always been reliable until now was my last refuge What gives?

        press250
        press250
        Prodigy III
        July 29, 2024

        So at this point I have no way of controlling my system at all. The desktop controller which has always been reliable until now was my last refuge What gives?

        Oof, @GubGub! Check your version of the desktop app … the latest v16.3 was released 16 July.

        GubGub
        Trending Lyricist II
        July 29, 2024

        So at this point I have no way of controlling my system at all. The desktop controller which has always been reliable until now was my last refuge What gives?

        Oof, @GubGub! Check your version of the desktop app … the latest v16.3 was released 16 July.

        It is up to date. I actually run the controller on three different PCs, one desktop and two laptops and they have all been fine until this evening. They all took the 16 July update but I did a check for further updates this evening and there were none. I have checked all this on two out of the three PCs and they are both behaving the same way.

        BVRBVR
        Contributor I
        July 30, 2024

        Nobody at Sonos much cares about all the negative feedback posted here...

        They’re all busy polishing their CVs and looking to jump from this sinking ship. Take a hint already.

         

        1) How do you know this? 
        and 2) How do you know this?

        This one’s gotta sting a little.

        https://www.nytimes.com/wirecutter/reviews/sonos-player/

        press250
        press250
        Prodigy III
        July 30, 2024

        It is up to date. I actually run the controller on three different PCs, one desktop and two laptops and they have all been fine until this evening. They all took the 16 July update but I did a check for further updates this evening and there were none. I have checked all this on two out of the three PCs and they are both behaving the same way.

        Confounding! Whenever you updated the desktop apps to v16.3, I’m sure they ‘insisted’ on a system update to install the v16.3 firmware. Point being, you’ve been running the same desktop apps and the same firmware for over a week. My only suggestion, and it’s not terribly brilliant: power down all of your Sonos devices … and then power them up one by one … start with the “most contemporary” device and see what your local library looks like with only the one device before powering up the others.

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