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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    Moyawang
    Moyawang
    Lyricist I
    July 9, 2024

    Can not use the Himalaya app since the new app 8.0 launched，which can listen to many broadcasts and radios in China. It's very easy to use. Hope to update and fix it as soon as possible, thanks.

    sm_north
    Lyricist I
    July 9, 2024

    What is the chance we throw this new app away completely and return to the old app? This is a huge detractor to Sonos at this point - the app was the glue. This new app is non-intuitive, very slow, clunky, and setup so poorly I have reduced my sonos usage by 80 %.

     

    I would suggest adding a classic interface button so customers can continue to use their app while you UX team is replaced with a group that knows what they are doing.

      Moyawang
      Moyawang
      Lyricist I
      July 9, 2024

      What is the chance we throw this new app away completely and return to the old app? This is a huge detractor to Sonos at this point - the app was the glue. This new app is non-intuitive, very slow, clunky, and setup so poorly I have reduced my sonos usage by 80 %.

       

      I would suggest adding a classic interface button so customers can continue to use their app while you UX team is replaced with a group that knows what they are doing.

      Totally agreed!

        jgatie
        jgatie
        July 9, 2024

        What is the chance we throw this new app away completely and return to the old app? This is a huge detractor to Sonos at this point - the app was the glue. This new app is non-intuitive, very slow, clunky, and setup so poorly I have reduced my sonos usage by 80 %.

         

        I would suggest adding a classic interface button so customers can continue to use their app while you UX team is replaced with a group that knows what they are doing.

         

        What’s the chance?  Zero percent.  Sonos made a conscious decision to release the app in the condition it was, and that decision is not being rescinded.  The best you can hope for is to receive timely updates and fixes. 

          YT CoastersandCosplays
          Listener
          July 10, 2024

          Has anyone not been able to connect to their existing system, even after uninstalling and reinstalling the app, and remaking their system? I own a Sonos Arc SL, a Sonos Sub Gen 2 (maybe 3, can't remember) and 2 Sonos One SL's. It's worked just fine for the last 4 years, and the previous app didn't have any issues connecting to the system. 

           

          I thought reinstalling the app and re-setting up the system might make it stick, but it still is showing "Product Not Available" whenever I open the app. 

           

          Please help 😭😭

          Rhonny
          Prodigy III
          July 10, 2024

          Has anyone not been able to connect to their existing system, even after uninstalling and reinstalling the app, and remaking their system? I own a Sonos Arc SL, a Sonos Sub Gen 2 (maybe 3, can't remember) and 2 Sonos One SL's. It's worked just fine for the last 4 years, and the previous app didn't have any issues connecting to the system. 

           

          I thought reinstalling the app and re-setting up the system might make it stick, but it still is showing "Product Not Available" whenever I open the app. 

           

          Please help 😭😭

          Use the Sonos desktop app for Windows or Mac (Google them and download them from Sonos’ site), and see if that works. Their new app and system settings have affected device discovery, in Sonos’ wisdom. I’m sure it will be fixed but for now the desktop app might be your only hope…

          DaveS00
          Lyricist III
          July 10, 2024

          What is the chance we throw this new app away completely and return to the old app? This is a huge detractor to Sonos at this point - the app was the glue. This new app is non-intuitive, very slow, clunky, and setup so poorly I have reduced my sonos usage by 80 %.

           

          I would suggest adding a classic interface button so customers can continue to use their app while you UX team is replaced with a group that knows what they are doing.

           

          What’s the chance?  Zero percent.  Sonos made a conscious decision to release the app in the condition it was, and that decision is not being rescinded.  The best you can hope for is to receive timely updates and fixes. 

          I also suspect the tech is different so it’s likely not even possible

            AjTrek1
            AjTrek1
            July 10, 2024

            Has anyone not been able to connect to their existing system, even after uninstalling and reinstalling the app, and remaking their system? I own a Sonos Arc SL, a Sonos Sub Gen 2 (maybe 3, can't remember) and 2 Sonos One SL's. It's worked just fine for the last 4 years, and the previous app didn't have any issues connecting to the system. 

             

            I thought reinstalling the app and re-setting up the system might make it stick, but it still is showing "Product Not Available" whenever I open the app. 

             

            Please help 😭😭

            @YT CoastersandCosplays 

            When you say “remaking the system” I assume that when you reinstalled the App you chose “Setup a new system”. If so, in order to use that option you must factory reset at least one Sonos product to get started. A factory reset means the LED on the Sonos component will be flashing Green. In your case I’d Factory Reset all products and setup the Arc first. The downside to a factory reset is that it destroys any playlists you may have created.

            Now…if you chose “join and existing system” try rebooting your router before reinstalling the App. Then upon reinstalling the app select “join an existing system”. This option assumes you haven’t factory reset your Sonos components. Also that they are plugged-in with their WiFi card enabled or at least one product is connected by Ethernet to your router which in your case would be the Arc.

            Together Everyone Achieves More = T.E.A.M.
            Loxley
            Trending Lyricist I
            July 10, 2024

            Please would you confirm that SONOS is planning to re-introduce the capacity to edit the Queue, including (i) adding individual songs, albums or albums to play next or at the end of the Queue,  (ii)  deleting individual songs and (iii) moving the position of songs to anywhere else in the Queue.

              Rhonny
              Prodigy III
              July 10, 2024

              Please would you confirm that SONOS is planning to re-introduce the capacity to edit the Queue, including (i) adding individual songs, albums or albums to play next or at the end of the Queue,  (ii)  deleting individual songs and (iii) moving the position of songs to anywhere else in the Queue.

              You can already ‘Play Next’ and ‘Add to End of Queue’ for individual songs and albums.

              As for the rest, Sonos has said “Improved playback settings including Play Now*” is coming this month. No idea if that involves queue management (and playlist editing) but we can only hope. *Not sure what Sonos means by “including Play Now” as that is already available for tracks and albums...  

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