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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    PaulR01
    Trending Lyricist I
    July 5, 2024

    @Keith N 
    I’m not sure how many replies you have made on this post…….could you explain what happened in the meeting that decided to do away with functionality which was the main reason for buying the sonos product? 

    jabtv1
    Lyricist I
    July 5, 2024
    jabtv1 wrote:jabtv1 wrote:DaveS00 wrote:jgatie wrote:

    DaveS00 wrote:

    Supposedly - nothing supposedly about it !!… SONOS is late to the party in stopping support for SMB1. Even so they have handled this appalingly

     

     

    Show me a single Sonos system and/or local music library which was affected in any way by the use of SMB v1 and I’ll stop using the “supposedly” descriptor.  

     

    The sonos speakers being impacted is not the point - the point is that if you have a NAS/Server/PC etc running SMB1 then it is open to being hacked and everything that can follow on from that.

    Why do you think manufacturers, e.g Microsoft, Linux operating systems etc having deprecated SMB1 .. it’s not been done for no reason …..

    https://cve.mitre.org/cgi-bin/cvekey.cgi?keyword=smbv1 is the industry standard security vulnerability database ...

    I don’t really know what smb is but it was the 3 Sonos tech support people who told me me that the only way k could get my music libraries back available to Sonos was to update/upgrade my PCs and Mac to v2 or 3. Then they spent over an hour trying to do.  So I was told to wait until they came up with a fix - still waiting

    OMG -  success on music library issue. So I managed to find a way to upgrade from sub v1 to 2 on my PC day but library still could not tie in library. So i called in and first off:

    they finally have a callback function on the support line so i did not have to wait on hold for 75 minutes. 

    When I received my callback on time the first support agent did not have a clue but a supervisor ( Noah) was able to get my PC and Mac libraries loaded. It did not appear to be related to smb issues but was sharing settings which i am not smart enough to reproduce. 

     

    So if you can get through to the right person, they may be able to help those with lost libraries. 

    Or it could have been a combination of the two, but in any case I’m glad you got a knowledgeable support person who helped you. There is still hope

     

    Hope is gone again. The Mac library has disappeared and the app on iPhone and iPad cannot connect to the library. These people are incompetent morons.

      akanowil
      Contributor II
      July 5, 2024

      We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


      Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
       

       

      Available now

       

      To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

      Last updated: Jul 1, 2024. See release notes.

      • Added multi-product setup for professional installers for iOS

      • Improved accessibility for configuring alarms with VoiceOver and TalkBack

      • Added autoplay setting for analog devices using line-in for Android

      • Added support for SonosNet channel selection for Android

      • Added timezone settings for iOS 

      • Added the option to forget a system in order to connect to or create a new system for iOS

      Coming soon

      • Local music library search and playback: July

      • Improved playback settings including Play Now: July

      • Create and edit local music library: July

      • Improved Autoplay settings: July

      • Improved Sub audio settings with Amp: July

      • Snooze alarms: TBD

      Known issues and workarounds

      Our latest update resolves some of the most critical known issues, but know we have more to do. We hear your feedback and are working hard to deliver the experience you expect and deserve.

      I wished I told the Sonos dealer; "Your money is Coming soon". When I bought my Sonos speakers.

      Bought the speakers with my money,  but my speakers are now useless. Talk about a waste of money 😡

        Rhonny
        Prodigy III
        July 5, 2024

        We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


        Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
         

         

        Available now

         

        To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

        Last updated: Jul 1, 2024. See release notes.

        • Added multi-product setup for professional installers for iOS

        • Improved accessibility for configuring alarms with VoiceOver and TalkBack

        • Added autoplay setting for analog devices using line-in for Android

        • Added support for SonosNet channel selection for Android

        • Added timezone settings for iOS 

        • Added the option to forget a system in order to connect to or create a new system for iOS

        Coming soon

        • Local music library search and playback: July

        • Improved playback settings including Play Now: July

        • Create and edit local music library: July

        • Improved Autoplay settings: July

        • Improved Sub audio settings with Amp: July

        • Snooze alarms: TBD

        Known issues and workarounds

        Our latest update resolves some of the most critical known issues, but know we have more to do. We hear your feedback and are working hard to deliver the experience you expect and deserve.

        I wished I told the Sonos dealer; "Your money is Coming soon". When I bought my Sonos speakers.

        Bought the speakers with my money,  but my speakers are now useless. Talk about a waste of money 😡

         

        For now at least.

        What specific issues are you having (if you haven’t posted about them already)?

        KatSchmitt
        Listener
        July 5, 2024

        Another pissed user here.  I own seven Sonos devices (connect:amp, Playbar, Sub, One, several Play:Ones) and they are practically USELESS after this upgrade. The loss of my playlists, inability to control volume, and horrible lag times throughout the music selection and control features make my whole Sonos environment practically useless.  

        I don't even want to add up how much $$$ I have invested in your hardware.

        What are the chances of getting full refunds for all of this really nice hardware so I can buy another system that actually works?

          SonosUser1125
          Lyricist III
          July 6, 2024

          Hi, So when I move between homes from 1 Sonos system to another, I have to delete the app, download it again, search for existing Sonons system, which it finds and I’m up and running.  However, with the prior version it just worked out that I’d moved from 1 system to another.  Am I doing something wrong or is this just the new normal… 

          Not sure if you have iOS or android but on iOS you don’t need to delete the app, when you open the app at the changed location you should see system settings or something similar pop up (can’t recall as I’ve just done it but will check next time) and then click to join the system you want. It works it’s just clunky like the rest of the now awful app. Good news is if you dropped a few hundred pounds on them you can have some headphones that integrate with the useless app, great bonus!

          Anyone know how to turn the white led off, was previously an option in hardware settings. Looks like there’s almost no option there now. To add insult to injury if you search Sonos help it’s there still on their site… for the S2 App!!! It’s kind of “here’s all the things our system did before we destroyed it all folks”!

          https://support.sonos.com/en-gb/article/enable-or-disable-the-status-light#

           

           

            iain123
            Lyricist I
            July 6, 2024

            Come on Sonos, get your act together. Understand a new app may have been required but why did you release such a shit app, so few features that the existing app had and in an ecosystem where the app was essential. Really poor planning, poor management.

            You are losing sales, losing customers.

              Rhonny
              Prodigy III
              July 6, 2024

              @SonosUser1125  “Anyone know how to turn the white led off, was previously an option in hardware settings.”

               

              Settings / [Speaker] / Status Light

              Kmbottone
              Listener
              July 7, 2024

              While I have to admit, I’ve been totally checked out on the drama since this new app version, as I’d already given up on support and 2 years of constant frustrations with my whole Sonos ecosystem chaotic and unusable.  We had came to sort of adapt and just take what we could get out the system any given day. We bought a new house and when gradually starting to reconnect a device I noticed the new app update, etc. To my surprise, I will say for whatever reason it may actually be, my entire system has been setup and with no reconfiguration required on my part at all, it has been working LIKE A CHARM!! I realized now though, while still super grateful, I’ve not encountered an issue using it solely through my Spotify app. However, the moment I want to group any variation of speakers, which can only be done in Sonos, it is clear the app is just failing on that aspect. It will say it’s now playing this music on all or both speakers yet literally will hear it playing on some random speaker elsewhere in my house. Maybe. Then if you get too screwed up it starts freezing up and delays playing thru whichever speaker it was seeping through anyways. Other than this ONE feature, literally EVERY THING with this new app has and is still working flawlessly!! And I do mean every thing!!

              Mark Hood
              Lyricist III
              July 9, 2024

              While I have to admit, I’ve been totally checked out on the drama since this new app version, as I’d already given up on support and 2 years of constant frustrations with my whole Sonos ecosystem chaotic and unusable.

              I was in a similar position; my Sonos configuration before the new app was usable but somewhat unstable, with speakers sometimes joining groups on their own or dropping out of them, or refusing to connect. 

              Eventually it got to the point that I needed to use the app to correct the configuration, but the app refused to do anything but basic information functions, and insisted that I needed to upgrade to the new app.   I could see that new firmware had already been pushed to the speakers.  I had disabled auto-update for the app but I apparently didn’t disable the auto-update of the firmware.

              I was hoping to avoid upgrading to the new app until its reported issues had been addressed, but as it turned out, the new app install was surprisingly uneventful for me.  It detected the existing system and allowed me to fix the configuration without issue.

              All my music is local, but since I play it through the Line In on my Sonos Connect using the output of an external music streamer and a local server running on a NAS, I was fortunately not affected by the new app player issues.

              Groups are also not working as I expect.  My workaround for now is to not use them and set up all the speakers individually to play from Line In, turning them on or off manually as needed.  Hopefully this configuration will be stable for me.

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