The New Sonos App and Future Feature Updates

Yes, and I might have been another one of the lucky ones also. I keep hearing about all these wifi problems and I can’t figure out how an app update could cause a problem, but now that the SonosNet Channels are in place, it’s possible that Sonon might have change channels in their 2.4gHz band, which may have caused a problem for certain users. 

I just updated to the newest IOS app a little while ago. What I noticed was that when I went into my app (before updating it), I clicked on the gear and had it check to updates. It kept coming back telling me that I was up to date, but I know I wasn’t. I had to go to Sonos’s Download page, see that there was an IOS update and click on the IOS tab at the top which took me to the App Store, which indicated that there was an update. So I selected Update and it updated me. That is a positive so if someone forget to disable the Automatic Updates, the app wouldn’t update you unless you physically asked for it. 

Everything appears to still be working and I did notice the number value on the bottom mini player and then under Networks, it shows that I am on Channel 1 of SonosNet. This is probably the reason why I wasn’t having wifi problems like other users. I used to have wifi problems a few years ago until I configured my Sonos system for SonosNet, which is Sonos’ proprietary mesh network. I forget what channel I used to be on, but I’ll leave it on channel 1 for now. 

One more thing that I noticed was as soon as I opened the newly updated app, it had a picture of my Beam and told me to run TruePlay and that it would only take about a minute. Since I was using my iPad, I’ll perform that later on my iPhone.  

There might have been a couple of extra options when you scroll through your library, like “add to end of queue”, (which was there already) and maybe, “Play now”. But other wise it seems like a safe update. 

The Apple App Store can funky about ‘publishing’ new versions. Updates will appear eventually, tho’ you can ‘manually’ grab the latest version as you explain. That said, this morning’s version auto-updated on my iPhone but not on my iPad, so people who truly want to gate updates should disable automatic updates.

Restore S2 to S1 downgrade capability.

I wonder if Sonos will ever recover from this ongoing insanity. The common sense thing to do would be to roll back, but it looks like that ship has sailed. Tech media are picking up on it, installers are no longer recommending Sonos to clients, retailers are growing tired of apologising for Sonos (it’s only a matter of time before they start dropping them) and social media posts are nothing but negative commentary on the business. 
 

We might see a functional system once shareholders get angry enough. 
 

https://www.channelnews.com.au/sonos-shares-dive-10-as-questions-raised-over-terms-conditions/

OMG -  success on music library issue. So I managed to find a way to upgrade from sub v1 to 2 on my PC day but library still could not tie in library. So i called in and first off:

they finally have a callback function on the support line so i did not have to wait on hold for 75 minutes. 

When I received my callback on time the first support agent did not have a clue but a supervisor ( Noah) was able to get my PC and Mac libraries loaded. It did not appear to be related to smb issues but was sharing settings which i am not smart enough to reproduce. 

So if you can get through to the right person, they may be able to help those with lost libraries. 

Just a quick update, I did run the TruePlay in the Living Room and it went well. The hollow sounding Beam sounds a lot better with the surrounds. It’s just a little different than it used to be. It first starts off with about 30 seconds of sonar pulses (I guess similar to the newer speakers) then the next step is what everyone is familiar with when you walk around the room for about 60 seconds moving you device up and down. So it completed successfully. 

• ADM Res

I wonder if Sonos will ever recover from this ongoing insanity. The common sense thing to do would be to roll back, but it looks like that ship has sailed. Tech media are picking up on it, installers are no longer recommending Sonos to clients, retailers are growing tired of apologising for Sonos (it’s only a matter of time before they start dropping them) and social media posts are nothing but negative commentary on the business. 

We might see a functional system once shareholders get angry enough. 

https://www.channelnews.com.au/sonos-shares-dive-10-as-questions-raised-over-terms-conditions/

Sonos is in the process of committing ritual corporate seppuku.

There’s a very simple solution. Instead of doubling down on its mistake — à la Donald Trump — Sonos CEO Patrick Whatsisname needs to issue a public apology; and Sonos IT needs to promptly offer every user the option to quickly, simply and seamlessly restore the Sonos controller as it existed prior to the ‘upgrade.’ 

99 out of 100 Sonos owners experienced a user friendly, trouble free, enjoyable listening experience before someone in management decided to ‘create a more personalized and effortless experience.’

Wiping out my entire music library, accumulated over the course of nearly a decade and saved in my Sonos playlists, is not ‘a more personalized and effortless experience.’ It’s the equivalent of breaking into my home and setting fire to all of my books. 

Force-feeding me a Sonos controller that won’t even permit me to place music tracks in a queue, and subsequently remove a track I’d prefer not to listen to again, is not ‘a more personalized and effortless experience.’ 

And no, Patrick Whatsisname, I’m neither sufficiently gullible nor sufficiently clueless to believe I’m now enjoying ‘a more personalized and effortless experience,’ no matter how hard you try to convince me I am.

It has not escaped my notice that my Sonos sound system is now completely FUBAR… all because you and your associates have made a hellaciously stupid mistake and refuse to own up to it.

Setting up Google Voice Assistant with a Roam speaker is no longer working with the latest app update. My understanding after 2 hours with your support is that the new app update broke this critical feature. 

Product management team - Make sure you are aware of the main features that had your customers buy your products and ensure that those critical features function in every release.

Yes, I would recommend that just to be sure. Now what you’re saying makes sense because the date of that version I think was June 14 and couldn’t figure out why it was released today. I thought maybe Sonos was testing it before releasing it. Thanks for clearing that up.