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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    wkusnierczyk
    Lyricist I
    June 14, 2024

    I blew away the app and reinstalled and followed step by step instructions. No luck.

     

     

    Same here.

    Angry.Ex.User
    Listener
    June 14, 2024

    Completely avoidable fiasco.

    Short-sightedness and/or incompetence and a complete lack of remorse for breaking your own products. You SHOULD be falling on your sword to get people’s existing products working at LEAST as well as they were before. The fact that this has to be explained to you tells me everything.

    I am done with this company and will be sure everyone I know avoids it in the future.

    Way to go.

      jgatie
      jgatie
      June 14, 2024

      Gotta love those hit-and-run posters.  Very first post, and they are already in full vitriol mode. No questions, no asking for help, no background info, just full knowledge of what’s going on and a scathing rant right out of the gate. 

      Hmmmm, kind of makes you think you’ve seen their kind before. 

        runbgrun
        Renowned Listener
        June 14, 2024

        Please put the S2 to S1 downgrade ability back into the apps. 👍🏻

        JMD
        Avid Contributor I
        June 14, 2024

        increased reliability, performance, and faster access to music.

         

        Failed, failed and failed.

         

        Here’s my feedback to your senior team: I’ve been a UK customer since ~2008 but this is the sour cherry on an increasingly stale cake. I’m done.

        I’ve been a US customer since 2005, buying more than 20 Sonos products for myself and as gifts, and was an evangelist for Sonos for nearly 10 years. After the S1/S2 issue and other poorly tested apps, I was more circumspect. Now I am actively searching for my next brand, because I, too, am done. 

        JMD
        Avid Contributor I
        June 14, 2024

        What’s even weirder is that I can play local music that was last added to particular zones and was stored in the memory. I cant search for / add or change anything else.

         

        So that means Sonos can read from your share, but you’ve lost the index on the Sonos devices.  If you have Mac or PC, download the Mac/PC controller here:  https://support.sonos.com/en-us/downloads

        The Mac/PC software still has library management functions.  Use those to delete the old share (if it exists) and add a new share and index.  After that close out the mobile app completely and restart.  If that doesn’t work, you may need to reset the app and connect to an existing system. 

        If you do not have a Mac/PC, then you may have to wait until Sonos fixes the library management on the mobile app.  It is scheduled for July: https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

        I can’t play anything in my library. I spent over an hour on the phone with Support (after a 70 minute wait) and we finally got my NAS shares to be recognized by Mac app, but after indexing no music is seen in the app. So the thing I use for most of my listening is currently unsupported. 

         

         

          JMD
          Avid Contributor I
          June 14, 2024

          Gotta love those hit-and-run posters.  Very first post, and they are already in full vitriol mode. No questions, no asking for help, no background info, just full knowledge of what’s going on and a scathing rant right out of the gate. 

          Hmmmm, kind of makes you think you’ve seen their kind before. 

          While there is clearly some hyperbole here, the other interpretation of such a lot of unhappiness, manifest by 52 pages of nearly unanimous discontent by previously silent and presumably satisfied customers, is that the rollout really is bad, has negatively effected customer experience, and has hurt the reputation of the brand. 

           

          And, btw, thanks for all the help you have given here over the years.

          jgatie
          jgatie
          June 14, 2024

          While there is clearly some hyperbole here, the other interpretation of such a lot of unhappiness, manifest by 52 pages of nearly unanimous discontent by previously silent and presumably satisfied customers, is that the rollout really is terrible, has negatively effected customer experience, and has hurt the reputation of the brand. 

           

          And, btw, thanks for all the help you have given here over the years.

           

          It’s both.  There’s definitely a large contingent of unhappy people, with good reason.  The app is terrible and unfinished.  But there’s also a lot of sock puppets feeding the flames with hit-and-run posts, out of some twisted thought that the more “people” who post, the more they are helping the “cause”.  There’s also others who are just here to watch things burn.  

            JMD
            Avid Contributor I
            June 14, 2024

             

             

            It’s both.  There’s definitely a large contingent of unhappy people, with good reason.  The app is terrible and unfinished.  But there’s also a lot of sock puppets feeding the flames with hit-and-run posts, out of some twisted thought that the more “people” who post, the more they are helping the “cause”.  There’s also others who are just here to watch things burn.  

             

            Nothing is ever black and white. Can’t believe you saw that Iggy show. Jealous. 

            Any ideas why I might not be able to have the Mac app not see any of the music after indexing? On another 60 minute wait with support.  It’s a huge library so since it seemed to be indexing properly yesterday we ended the call before it finished.

             

            dpg50000
            Enthusiast II
            June 14, 2024

             

             

            It’s both.  There’s definitely a large contingent of unhappy people, with good reason.  The app is terrible and unfinished.  But there’s also a lot of sock puppets feeding the flames with hit-and-run posts, out of some twisted thought that the more “people” who post, the more they are helping the “cause”.  There’s also others who are just here to watch things burn.  

             

            Nothing is ever black and white. Can’t believe you saw that Iggy show. Jealous. 

            Any ideas why I might not be able to have the Mac app not see any of the music after indexing? On another 60 minute wait with support.  It’s a huge library so since it seemed to be indexing properly yesterday we ended the call before it finished.

             

            I did see some other posts regarding a long-standing bug (not sure if it’s one confirmed by Sonos) when using SMB2 and indexing very large libraries. FWIW, my library is connected via SMB3 to a NAS, contains ~14000 songs and indexes without any issues. May be worth trying to split the library down, just as a test, to see if indexing completes on the smaller number of songs. That may also help Sonos diagnose the issue if you need to call them again.

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