The New Sonos App and Future Feature Updates

The new app is impossible to manage.  What did you do?  Can I delete the new app and go back to the old app???

Supposedly - nothing supposedly about it !!… SONOS is late to the party in stopping support for SMB1. Even so they have handled this appalingly

Show me a single Sonos system and/or local music library which was affected in any way by the use of SMB v1 and I’ll stop using the “supposedly” descriptor.  

Basic playing functionality is broken in this new app. It often shows “queue empty” when music is playing and takes forever to group or unground speakers. Basically you’ve completely broken the Sonos system without a functioning controller app.

I see similar reports of these problems all over this community and no response from Sonos. It takes hours to reach someone at support. 
 

Are you aware of these basic issues and when do you plan to fix them? 

I’m surprised it took you so long for a comeback. I know you always have something to add. In all fairness, you’re not wrong most of the time, but your claims are hard to substantiate . My guess, you’re either a politician or you work part-time for Sonos.

Charlesjolley asks:

Basic playing functionality is broken in this new app. It often shows “queue empty” when music is playing and takes forever to group or unground speakers. Basically you’ve completely broken the Sonos system without a functioning controller app.

I see similar reports of these problems all over this community and no response from Sonos. It takes hours to reach someone at support. 
Are you aware of these basic issues and when do you plan to fix them? 

I’ve reported these problems (and the complete loss of all of my Sonos playlists) to Sonos support, both in this forum and via online chat with Sonos staff. The responses have been of two varieties: (1) ‘Please be patient, we’re working on it’; and (2) ‘You have a defective ethernet cable’ and other seemingly ludicrous explanations.

The simple fact is my system — three stereo pairs, one a pair of 100s, another a pair of 1s, another a pair of Fives with a SUB — worked pretty much flawlessly for years, right up to the moment the S2 app ‘upgrade’ came along. Now my entire system is badly broken. Some functions are simply gone; others work intermittently and erratically.

And weeks later, Sonos steadfastly refuses to take ownership of the problem it created. Instead, I’m carpet-bombed with in-app advertising for Sonos products, including those silly headphones.

Stop complaining. SONOS will not do anything. There won't be rollback. Thousands of people bought the headphones because they got excellent reviews. Nearly no review mentions the problem with the app. Old customers already paid for their hardware, they are no longer important. Soon there will be a new release explaining you to buy the newest speakers, otherwise no connectivity with the new app.

And of course you will have to pay a subscription fee to use all features of the new app

Audiophone may well be providing an accurate forecast of things to come. In which case many of us are unlikely to continue buying into the Sonos program. When Sonos first introduced its hardware and controller years ago, there were not many alternatives that offered similar ease of use and audio quality.

That’s no longer true. I’ll bear with Sonos awhile… but if this mess isn’t resolved in the near future, I’ll consider a few grand spent on a more functional, flexible system to be money well spent. 

And when will Sonos Radio reauthorization loop be addressed?

Main music service no longer works. 5 speakers are now relegated to being airplay speakers. Super disappointed with the new app after being a fan since the very beginning of sonos.