The New Sonos App and Future Feature Updates

Local library access was removed from the iOS app. I cannot access my music library from my iPads or iPhone. These are the devices I use 99% of the time. Local library playback is occasionally available on the OS app, but my laptop “forgets” the NAS location several times a day. Necessitating re-entering this info and re-indexing. This operation takes 45 minutes each time. I have not had this problem in the 10 years previous to the “new Improved” app launch.

No, it was not.  It is not working for a portion of Sonos users, which is far different from it being “removed”.   Stop trying to make this crappy app worse than it is. 

I have IOS app on my iPhone and on my iPad and I have local library access, so I can tell you categorically it has not been removed.  

Good for you!

Yes, and all of this just for headphones that I probably will never buy. 

Took a month just to add play next smh how long to actually edit the queue 

I did the same and totally agree.  Auto updates is disabled.  But I would like to upgrade my Living Room two SL speakers to two ERA 100’s to give me just a little more bass (with my Beam). During some of the really lower frequency dramatic scenes, they seem to bottom out and start to vibrate. I notice that if I put my palm on top of the speaker and press hard, the noise will go away. It’s always difficult to troubleshoot lower frequency problems; the vibration could be coming from anywhere. But I’m nervous that if I do buy new speakers now, I might not be able to install them. I’m going to have to wait until all the dust settles and I start reading nice things about the new app.

Dear Community: It may be useful for you to know that I sent the letter below to Sonos's CEO the same day I downloaded and installed the new Sonos app. The reply I received from Sonos Support two weeks later was, word for word, the same non-responsive "Available Now - Coming Soon” email sent to so many of those who posted comments on the same subject. I was in no way enlightened or satisfied by Sonos’s reply. 

My letter:

"Along with the fact that the recent Sonos controller update (1) doesn't work as advertised (see many, many user complaints to that effect) and (2) once installed, leaves the user helpless to uninstall it and reinstall the former S2 controller in its place, the update serves no purpose but to enhance Sonos's now-transparent marketing strategy of having many Sonos adherents junk thousands of dollars of investment in a superior, functional residential sound system and purchase all-new Sonos devices that are S2-only compatible. 

“I fully expect that even if any of us is foolish (and wealthy) enough to do that, Sonos intends to limit even a new system's lifespan by renovating or replacing this latest update (now misleadingly called only "Sonos", suggesting that if one owns or buys any Sonos products, this app will control them all) with yet another non-backward compatible controller. In other words, you would have me spend another $10,000 to replace my existing built-in S1 Sonos system now with your (formerly S2) 2024 components, but with no assurance that you will not pull exactly the same ploy in, say, 2027. I assure you that I will not do that. I suggest to you that many other longtime Sonos adherents will come to exactly the same conclusion. 

"One more item: With the advent a couple of years ago of the now-obsolete S2 controller and the development of new products that cannot be incorporated into an existing S1-controlled system, you already forced anyone purchasing new add-on Sonos components to operate a single system with 2 non-syncable controllers simultaneously. That was inconvenient enough. This latest replacement of the S2 controller leads me (at very least) to ask questions like 'What do I do when you decide to eliminate the Sonos S1 controller app entirely, which would suddenly appear to be a likely next step?’'Is the new 'Sonos' controller going to be re-engineered' to incorporate S1 functionality, which would now appear to be inconsistent with the direction in which you and your marketing people are taking the company, its product line and its customers?

“I suggest to you that either of those two potential outcomes would represent a net reduction of Sonos's customer base -- and, by extension, its projected revenues. No prospective Sonos purchaser would be stupid enough to pledge his or her money and loyalty to a company that does not even propose to reciprocate -- and that relies, in the hope of controlling its market share, on planned-in-advance product obsolescence rather than on fair competition and enhanced product quality."
 

The CEO will have been grateful for your valuable input, I’m absolutely certain.

Rhonny, do I detect in your reply a certain lack of sincerity?