Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156776 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

T

The_Walrus

Lyricist I

Bought my first and only Sonos device a few days ago, the IKEA bookshelf speaker. Can’t get it to setup at all with the Sonos app. If I try wireless connection it will show on my router but the app can never see the speaker. It asks for the wifi password and sits there a long time and says it’s added the speaker but may not appear in system settings and if it doesn’t to unplug the speaker and plug it back in to finish setup. If only that worked. It never shows up. If I connect it via the ethernet cable it says it finds it and setup completes but the speaker never shows in the app. I installed the Windows app and if connected via wifi it can never see anything but with Ethernet it sees the “Sonos Device” but then says to go to my mobile device to add the speaker. It’s maddening. I spent 2 hours on the phone with “support” yesterday doing things over and over again to no avail.

The hilarious thing is I got the speaker to use with my home automation system and it does find the speaker when on Ethernet and I’m able to use it but I really want the speaker located else where.

As a retired programmer I don’t get how they ever released this current app it just seems to be loaded with bugs. Why can’t I just have an option for advanced user and give it the IP address of the speaker and be done with it?

It’s a shame you are having so much trouble with your first speaker. I’m sure it’s because of all these bugs in the new app. But I’m remembering my first time with Sonos. I remember you first have to turn on Bluetooth and talk to the speaker that way, and the enter your Wi-Fi info and that should be it. After that, each new device should be a breeze to add to your Sonos system. So hang in there and sorry you are having a bad experience, but it normally isn’t that difficult.

Bluetooth is on and I was on the phone with support for well over an hour yesterday just retrying everything I had already done. The support agent said they are buried in support calls right now with many of them having to do with these setup issues. They said they were just hoping to help one person as I guess thus far that day it had been a bust…..

I

IvPo

Enthusiast II

I was hoping today’s update would return some of the queue functionality - not just play next etc. but the ability to remove and reorder songs. I use this daily, and it’s been missing since the new app landed. When will it return, as it’s unclear from the release notes?

I think they pushed that back to July now. I don’t like that.

Based on what? They never mentioned it on the roadmap. And I don't think they are in quite the position to "underpromise and overdeliver" just yet.

It says above “create and edit local music library - July”.

I don't see the word 'queue' there. And that's exactly my point. You're assuming that Sonos includes editing the queue in playback options. I don't have that much faith in Sonos product management anymore.

B

BrianJG

Enthusiast II

It appears that the new desktop app is not supported by Mac OS.

I have the desktop app on MacOS. I updated it only yesterday. It works fine here. (The app is still very much the old one, just a little updated.)

I tried to update the desktop app yesterday, and it kept failing. Uninstalled, reinstalled - still nothing. Checked all the security/share settings and tried again - nothing. 🤷🏻

John Guarr

Enthusiast II

Bought my first and only Sonos device a few days ago, the IKEA bookshelf speaker. Can’t get it to setup at all with the Sonos app. If I try wireless connection it will show on my router but the app can never see the speaker. It asks for the wifi password and sits there a long time and says it’s added the speaker but may not appear in system settings and if it doesn’t to unplug the speaker and plug it back in to finish setup. If only that worked. It never shows up. If I connect it via the ethernet cable it says it finds it and setup completes but the speaker never shows in the app. I installed the Windows app and if connected via wifi it can never see anything but with Ethernet it sees the “Sonos Device” but then says to go to my mobile device to add the speaker. It’s maddening. I spent 2 hours on the phone with “support” yesterday doing things over and over again to no avail.

The hilarious thing is I got the speaker to use with my home automation system and it does find the speaker when on Ethernet and I’m able to use it but I really want the speaker located else where.

As a retired programmer I don’t get how they ever released this current app it just seems to be loaded with bugs. Why can’t I just have an option for advanced user and give it the IP address of the speaker and be done with it?

It’s a shame you are having so much trouble with your first speaker. I’m sure it’s because of all these bugs in the new app. But I’m remembering my first time with Sonos. I remember you first have to turn on Bluetooth and talk to the speaker that way, and the enter your Wi-Fi info and that should be it. After that, each new device should be a breeze to add to your Sonos system. So hang in there and sorry you are having a bad experience, but it normally isn’t that difficult.

Bluetooth is on and I was on the phone with support for well over an hour yesterday just retrying everything I had already done. The support agent said they are buried in support calls right now with many of them having to do with these setup issues. They said they were just hoping to help one person as I guess thus far that day it had been a bust…..

So then it must be the app. Sorry. Keep checking the Sonos support page for updates. I check first thing each morning and once during the day.

B

B33Jay

Enthusiast II

Update tonight for android - 80.02.06. Haven't checked Apple devices. Slightly less lag on start up, recently played/Sonos favs go AWOL sporadically still... still flaky.

Local library still there, but still nowhere on menu to see server address, update library (so can't download new content and sync). Can now add to Sonos favs without random disappeance. Can add albums both from local library and streaming services to queue, but still can't clear queue or delete single tracks from it.

amblue02

Lyricist III

Dude, they eliminated local music library playback and told everyone it would be fixed mid June. Now July, soon never. No need to be fair, they are continuing to screw their customer base by now providing false expectations. I bet we never get local music library functionality back, just seems like we continue to get sand bagged. Awful management team.

Uhhh, not they didn’t “eliminate local music library playback”. They dropped support for a supposedly insecure share protocol (SMB v1) which left a small portion of the user base without access to their library. They also screwed the pooch by not having library management in the mobile apps on day 1, so library management has to be done via the PC/Mac controller, or the web app. But local library playback (as hampered as it is on the mobile app) was never “eliminated”.

If that is the case, why do I get a 913 error each time I tried to link Sonos to my Mac music library? That functionality has been eliminated for me. Please tell me what I am doing wrong…

T

timc995

Prominent Collaborator I

Need the downgrade from S2 to S1 capability back so we can use products on S1 system

Agree 100%. There are two ways they could achieve this:

Add it to the new Sonos APP… I doubt this is a priority given all the other demands for fixes to that app
Release an update to the S1 app and re-introduce the ability to downgrade an S2 device from the S1 app! This is how it used to work for ages. The code exists. Just turn it back on.

J

jabtv1

Lyricist I

TOTAL INCOMPETENCE- i have never seen any company company provide and update that eliminates key features - like allowing users to listen their music library.

i am surprised that the media and investment community has not yet picked up on this. 🤔

A

Anonymous

TOTAL INCOMPETENCE- i have never seen any company company provide and update that eliminates key features - like allowing users to listen their music library.

i am surprised that the media and investment community has not yet picked up on this. 🤔

Of course, it has been stated dozens and dozens of times, maybe hundreds of times that Sonos has not remove the ability to play local libraries. I’ll repeat that, as for some reason the message gets lost. Sonos has NOT removed the ability to play local libraries.

i have been enjoying my own local library from day one of the new apps release, and so has every other Sonosuser I know.

There has been posts about any specific issues that may have caused your own library not to be available. I find it interesting that you haven’t specifically reached out to the community here for help, but have instead complained in your two posts about something that hasn’t actually happened.

G

Gaham

Headliner I

TOTAL INCOMPETENCE- i have never seen any company company provide and update that eliminates key features - like allowing users to listen their music library.

i am surprised that the media and investment community has not yet picked up on this. 🤔

Of course, it has been stated dozens and dozens of times, maybe hundreds of times that Sonos has not remove the ability to play local libraries. I’ll repeat that, as for some reason the message gets lost. Sonos has NOT removed the ability to play local libraries.

i have been enjoying my own local library from day one of the new apps release, and so has every other Sonosuser I know.

There has been posts about any specific issues that may have caused your own library not to be available, and I suggest looking them over or calling Sonos for support. But whatever that reason is, it it’s not because that functionality has been removed.

One of the things that would be really helpful would be for the release notes for the updates to have a list of known issues.

Local library access is a good example of the requirement for this because as far as I can tell there are two types of issue:

The drop of SMB-V1 support. This should be easy to identify and has a known resolution (even if users are unhappy about it).
Other undefined issues. I’m sure that as Sonos investigate this they will find patterns that may include the NAS/File Sharing Service, the speakers in use, etc. These may be harder to diagnose and/or fix but by collating and publishing the information Sonos can at least demonstrate that they understand what is happening. This will also help manage customer expectations. But Sonos need to take into account that for the users in this group the file sharing worked with the old app so the inference is that Sonos broke it.

Sonos might not be able to fix everything in a day but they can communicate better and in my opinion the biggest problem with the release of this App is the ack of communication.

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