Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156776 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

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BrianJG

Enthusiast II

Coming soon

Continued improvements to navigation for visually-impaired customers: mid-June
Playback controls including mute and volume numbers: June
Local music library search and playback: mid-June
Improved playback settings including Play Now: July
Create and edit local music library: July
Improved Autoplay settings: July
Improved Sub audio settings with Amp: July
Snooze alarms: TBD

Our latest update resolves some of the most critical known issues, but know we have more to do. We hear your feedback and are working hard to deliver the experience you expect and deserve.

Is this a joke? You’ve edited the timeline for the fixes. Now local music libraries has moved to July?

Go back to the old version until you get this right, then launch it instead of experimenting on our systems. Even trying to downgrade, I now get an error saying that my system is not compatible.

Being able to play your own music is THE FUNDAMENTAL FEATURE of any media centre. That should be the most critical issue.

To be fair, the “Create and edit local music library: July” was not in the original timeline, just the search and playback.

Like the queue management, all we get is “play next”, “add to end of queue” No word on actual queue management, likely there will be a timeline magically appear for that one too.

To be clear, local libraries were a function that we always had up until this update.

John Guarr

Enthusiast II

Dude, they eliminated local music library playback and told everyone it would be fixed mid June. Now July, soon never. No need to be fair, they are continuing to screw their customer base by now providing false expectations. I bet we never get local music library functionality back, just seems like we continue to get sand bagged. Awful management team.

Uhhh, not they didn’t “eliminate local music library playback”. They dropped support for a supposedly insecure share protocol (SMB v1) which left a small portion of the user base without access to their library. They also screwed the pooch by not having library management in the mobile apps on day 1, so library management has to be done via the PC/Mac controller, or the web app. But local library playback (as hampered as it is on the mobile app) was never “eliminated”.

Yes. For a while I thought the same thing since all my music was on a network drive that didn’t support the SMB2 protocol. After hours on the phone with Tech Support this was told to me. I moved all music to a WD MY Cloud and just like that all my music came back. I did this via my Windows controller which works well for me. But what I don’t understand is every time I use my IOS app using one of my iPads a little window keeps popping up telling me to go into settings and turn on Bluetooth. I don’t need Bluetooth and I always have to hit cancel. Am I missing something?

B

BrianJG

Enthusiast II

Dude, they eliminated local music library playback and told everyone it would be fixed mid June. Now July, soon never. No need to be fair, they are continuing to screw their customer base by now providing false expectations. I bet we never get local music library functionality back, just seems like we continue to get sand bagged. Awful management team.

Uhhh, not they didn’t “eliminate local music library playback”. They dropped support for a supposedly insecure share protocol (SMB v1) which left a small portion of the user base without access to their library. They also screwed the pooch by not having library management in the mobile apps on day 1, so library management has to be done via the PC/Mac controller, or the web app. But local library playback (as hampered as it is on the mobile app) was never “eliminated”.

Yes. For a while I thought the same thing since all my music was on a network drive that didn’t support the SMB2 protocol. After hours on the phone with Tech Support this was told to me. I moved all music to a WD MY Cloud and just like that all my music came back. I did this via my Windows controller which works well for me. But what I don’t understand is every time I use my IOS app using one of my iPads a little window keeps popping up telling me to go into settings and turn on Bluetooth. I don’t need Bluetooth and I always have to hit cancel. Am I missing something?

It appears that the new desktop app is not supported by Mac OS. Most functions do not work on my iPhone or iPad either. No saved music, no web app, no local libraries. Tried to downgrade to an older version and it would not allow me to do that either. it’s BS when some people suggest that “most people” have not lost functionality. They have no way of knowing how many people are affected - only SONOS can see that.

T

The_Walrus

Lyricist I

Bought my first and only Sonos device a few days ago, the IKEA bookshelf speaker. Can’t get it to setup at all with the Sonos app. If I try wireless connection it will show on my router but the app can never see the speaker. It asks for the wifi password and sits there a long time and says it’s added the speaker but may not appear in system settings and if it doesn’t to unplug the speaker and plug it back in to finish setup. If only that worked. It never shows up. If I connect it via the ethernet cable it says it finds it and setup completes but the speaker never shows in the app. I installed the Windows app and if connected via wifi it can never see anything but with Ethernet it sees the “Sonos Device” but then says to go to my mobile device to add the speaker. It’s maddening. I spent 2 hours on the phone with “support” yesterday doing things over and over again to no avail.

The hilarious thing is I got the speaker to use with my home automation system and it does find the speaker when on Ethernet and I’m able to use it but I really want the speaker located else where.

As a retired programmer I don’t get how they ever released this current app it just seems to be loaded with bugs. Why can’t I just have an option for advanced user and give it the IP address of the speaker and be done with it?

D

D B Cooper

Enthusiast II

Hey Sonos - LOCAL MUSIC LIBRARY CREATION AND PLAYBACK … NOW!!

A large number of your “customers” don’t use streaming music as much as we listen to the music we own. How about you FIX THIS so my system has some functionality again?????

jgatie

To be clear, local libraries were a function that we always had up until this update.

And we still have them. Whatever is wrong with your system, it isn’t the fact that Sonos eliminated support for local libraries.

jgatie

It appears that the new desktop app is not supported by Mac OS. Most functions do not work on my iPhone or iPad either. No saved music, no web app, no local libraries. Tried to downgrade to an older version and it would not allow me to do that either. it’s BS when some people suggest that “most people” have not lost functionality. They have no way of knowing how many people are affected - only SONOS can see that.

Nonsense. We surely can give an estimate. There are under 1000 (far under, in fact) new registrations since the new app. Some fraction of those are about local libraries. Call it 600 (another large overestimate). Even if there are 10 times that amount (there’s that overestimate again) which don’t bother coming on here to complain, 6000 people is a tiny fraction of the millions of Sonos users out there.

Moderator Note: Modified in accordance with the Community Code of Conduct.

John Guarr

Enthusiast II

Bought my first and only Sonos device a few days ago, the IKEA bookshelf speaker. Can’t get it to setup at all with the Sonos app. If I try wireless connection it will show on my router but the app can never see the speaker. It asks for the wifi password and sits there a long time and says it’s added the speaker but may not appear in system settings and if it doesn’t to unplug the speaker and plug it back in to finish setup. If only that worked. It never shows up. If I connect it via the ethernet cable it says it finds it and setup completes but the speaker never shows in the app. I installed the Windows app and if connected via wifi it can never see anything but with Ethernet it sees the “Sonos Device” but then says to go to my mobile device to add the speaker. It’s maddening. I spent 2 hours on the phone with “support” yesterday doing things over and over again to no avail.

The hilarious thing is I got the speaker to use with my home automation system and it does find the speaker when on Ethernet and I’m able to use it but I really want the speaker located else where.

As a retired programmer I don’t get how they ever released this current app it just seems to be loaded with bugs. Why can’t I just have an option for advanced user and give it the IP address of the speaker and be done with it?

It’s a shame you are having so much trouble with your first speaker. I’m sure it’s because of all these bugs in the new app. But I’m remembering my first time with Sonos. I remember you first have to turn on Bluetooth and talk to the speaker that way, and the enter your Wi-Fi info and that should be it. After that, each new device should be a breeze to add to your Sonos system. So hang in there and sorry you are having a bad experience, but it normally isn’t that difficult.

R

Rhonny

Prodigy III

It appears that the new desktop app is not supported by Mac OS.

I have the desktop app on MacOS. I updated it only yesterday. It works fine here. (The app is still very much the old one, just a little updated.)

S

stevepow

Prominent Collaborator I

To be clear, local libraries were a function that we always had up until this update.

And we still have them. Whatever is wrong with your system, it isn’t the fact that Sonos eliminated support for local libraries.

True, they just tell you to set up and use Plex if you want to search your music library and don’t tell you should use the SonoPhone / SonoPad apps if you want to manage the queue….until sometime in July maybe...wherever they’ve moved the goal post to now for fixing their busted app - which, by the way is acknowledged by SONOS to be broken, hence the “future” fix list they published. There is zero case to be made that things are mostly OK.

But, it’s all great now, right? The DIY kit you coble together with 3rd party products to mitigate the Sonos app regression. Wonderful. Can’t imagine why anyone could complain. 🤔

And support is so overloaded by the fiasco, if this guy has a legit config question, good luck to him getting a) an answer and b) a correct answer. The fact that people had working systems before this update and now do not is not those user’s fault. And they are right to be frustrated over it.

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