Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156776 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

amblue02

Lyricist III

TOTAL INCOMPETENCE- i have never seen any company company provide and update that eliminates key features - like allowing users to listen their music library.

i am surprised that the media and investment community has not yet picked up on this. 🤔

Of course, it has been stated dozens and dozens of times, maybe hundreds of times that Sonos has not remove the ability to play local libraries. I’ll repeat that, as for some reason the message gets lost. Sonos has NOT removed the ability to play local libraries.

i have been enjoying my own local library from day one of the new apps release, and so has every other Sonosuser I know.

There has been posts about any specific issues that may have caused your own library not to be available, and I suggest looking them over or calling Sonos for support. But whatever that reason is, it it’s not because that functionality has been removed.

One of the things that would be really helpful would be for the release notes for the updates to have a list of known issues.

Local library access is a good example of the requirement for this because as far as I can tell there are two types of issue:

The drop of SMB-V1 support. This should be easy to identify and has a known resolution (even if users are unhappy about it).
Other undefined issues. I’m sure that as Sonos investigate this they will find patterns that may include the NAS/File Sharing Service, the speakers in use, etc. These may be harder to diagnose and/or fix but by collating and publishing the information Sonos can at least demonstrate that they understand what is happening. This will also help manage customer expectations. But Sonos need to take into account that for the users in this group the file sharing worked with the old app so the inference is that Sonos broke it.

Sonos might not be able to fix everything in a day but they can communicate better and in my opinion the biggest problem with the release of this App is the ack of communication.

Could you tell me what the known resolution is for Mac usersre SMB-V1 support? Does it mean I need to add a NAS to my home system and move all of my music to the NAS? There is no way to “upgrade” my Mac library to SMB-V2?

jgatie

Mac users, this video seems to have worked out how to fix the 913 error and share a library on a Mac (if you’ve already tried this, please don’t shoot the messenger):

G0atHax0r

Enthusiast II

TOTAL INCOMPETENCE- i have never seen any company company provide and update that eliminates key features - like allowing users to listen their music library.

i am surprised that the media and investment community has not yet picked up on this. 🤔

Of course, it has been stated dozens and dozens of times, maybe hundreds of times that Sonos has not remove the ability to play local libraries. I’ll repeat that, as for some reason the message gets lost. Sonos has NOT removed the ability to play local libraries.

i have been enjoying my own local library from day one of the new apps release, and so has every other Sonosuser I know.

There has been posts about any specific issues that may have caused your own library not to be available, and I suggest looking them over or calling Sonos for support. But whatever that reason is, it it’s not because that functionality has been removed.

One of the things that would be really helpful would be for the release notes for the updates to have a list of known issues.

Local library access is a good example of the requirement for this because as far as I can tell there are two types of issue:

The drop of SMB-V1 support. This should be easy to identify and has a known resolution (even if users are unhappy about it).
Other undefined issues. I’m sure that as Sonos investigate this they will find patterns that may include the NAS/File Sharing Service, the speakers in use, etc. These may be harder to diagnose and/or fix but by collating and publishing the information Sonos can at least demonstrate that they understand what is happening. This will also help manage customer expectations. But Sonos need to take into account that for the users in this group the file sharing worked with the old app so the inference is that Sonos broke it.

Sonos might not be able to fix everything in a day but they can communicate better and in my opinion the biggest problem with the release of this App is the ack of communication.

Could you tell me what the known resolution is for Mac usersre SMB-V1 support? Does it mean I need to add a NAS to my home system and move all of my music to the NAS? There is no way to “upgrade” my Mac library to SMB-V2?

Unless your NAS is dirt, dirt old, you should be able to make sure you're updated on the latest firmware to ensure you have the ability to use SMBv2/3. SMBv2 is literally already 20 years old. It would seem unlikely that a relatively newer NAS would not be able to handle that. Unless it's a POS and a cheap knockoff off-brand device.

John Guarr

Enthusiast II

TOTAL INCOMPETENCE- i have never seen any company company provide and update that eliminates key features - like allowing users to listen their music library.

i am surprised that the media and investment community has not yet picked up on this. 🤔

Of course, it has been stated dozens and dozens of times, maybe hundreds of times that Sonos has not remove the ability to play local libraries. I’ll repeat that, as for some reason the message gets lost. Sonos has NOT removed the ability to play local libraries.

i have been enjoying my own local library from day one of the new apps release, and so has every other Sonosuser I know.

There has been posts about any specific issues that may have caused your own library not to be available. I find it interesting that you haven’t specifically reached out to the community here for help, but have instead complained in your two posts about something that hasn’t actually happened.

Yes, Sonos definitely did not remove the ability to play your stored local music. I thought this was the case last week when they came out with their new app versions. After working with a knowledgeable person from Sonos Tech Support, he mentioned to try moving my local music library to a newer NAS drive that supports the SMB2 protocol. Luckily I had an additional drive sitting on my home network, so using my own knowledge and abilities, I moved my music to another drive and using the Windows app/controller was able to enter the path to that drive, and as I mentioned in past posts, Sonos updated the music library and everything appears to be working now. Of course, there are still many features that need work, like the ability to add and remove songs from my various music queues (or playlists) but I figured out for now, that with the “add to the end of queue” function, I can at least get that piece of music in that queue or playlist so when Sonos gets the ability to edit the queues, I should be able to move that song to another position in that queue. I’m using the term queue and playlist interchangeable. I hope that doesn’t confuse anyone. And I’m only explaining this because I want to provide some hope to people who are completely not working and feel that things will never work again. I think they will, but I definitely would not buy or add any new Sonos devices to my network until all this dust settles.

John Guarr

Enthusiast II

Mac users, this video seems to have worked out how to fix the 913 error and share a library on a Mac (if you’ve already tried this, please don’t shoot the messenger):

Thank you for the very informative video. I’m not a Mac user, but I watched it and made my comparisons. I did get the “updating music library” when I successfully entered the path to my network drive. Hopefully this will help a lot of users who think that Sonos did away with the ability to play from their local music library.

amblue02

Lyricist III

Mac users, this video seems to have worked out how to fix the 913 error and share a library on a Mac (if you’ve already tried this, please don’t shoot the messenger):

Jgatie -

Thank you very much for the clear and concise instructions. I am loading my Music Library as I type this response. Such a simple and convenient way to access my Music Library on a Mac...now why couldn’t Sonos post this workaround? Also, why can’t Sonos design the app(s) to access music library’s without the “NAS” workaround?

In any case, thanks again.

jgatie

Jgatie -

Thank you very much for the clear and concise instructions. I am loading my Music Library as I type this response. Such a simple and convenient way to access my Music Library on a Mac...now why couldn’t Sonos post this workaround? Also, why can’t Sonos design the app(s) to access music library’s without the “NAS” workaround?

In any case, thanks again.

Unfortunately, the elimination of support for the (supposedly) insecure SMB v1 protocol caused some local libraries to either disappear entirely, or give errors when trying to access, even on Macs which never used SMB v1. On top of that, Sonos’ rushed-out-half-baked app left off the functions to manage local libraries, which further compounded the mess for people having these issues. It was a screwup all around, but I’m glad for those folks out there that figured it out (Sonos support still hasn’t sorted it, that I know of). Happy you are on the way to having it fixed (and don’t thank me, thank the person who made the video. As long term folks here know, I’m not a Mac guy!).

amblue02

Lyricist III

...and I can confirm, music is now playing as it used to on both the desktop app and the mobile device. Just ridiculous that users had to go without music for nearly 1 month when there was such a simple solution available

R

robokitty

Enthusiast II

for Ios - go get sonospad now. It doesn’t do everything but it’s great, and let’s you play music.

J

jabtv1

Lyricist I

Jgatie, thanks for the video but still did not work. support has identified as an smb problem but as i am using computer music files not a NAS and i cannot update the smb to 2 or 3. Sonos tech support was unable to resolve after an hour 2 weeks ago and yesterday after waiting for 90 minutes for somebody to answer my call i gave up.

it seems that Sonos’ solution to their update change is to purchase new computers or an NAS which i would need to figure out how to setup myself.

Show more replies

Sign up

Login to the community