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Webcrew
Contributor I
November 8, 2022

Sonos S2 14.18.2 notification: stopping the service may interrupt playback notifications

  • November 8, 2022
  • 69 replies
  • 16276 views

Since my Sonos app was updated to version 14.18.2 I get constant the following notification:

Sonos: Stopping the service may interrupt playback notifications

 

I can disable it if I uncheck the Background Services Notification, but this should not be the solution…

Samsung S21 Ultra running Android 13 

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    69 replies

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    MusicEvokesEmotion
    Enthusiast I
    November 22, 2022

    I’m getting the same extraneous notification as well.  I have a Google Pixel 3. 

    I contacted Customer Support, and they asked me to check other phones (which I did), and then they wanted me to see if it occurred on iOS as well.  I explained that we only have Androids at our house.  They said they couldn’t determine if it only affected Androids or Apples.  (Umm… either way, you’re affecting approximately half the mobile phone market!) 

    They eventually agreed to create a case number for me.  I’ll try to post if I get any useful updates. 

    Steerpike
    Trending Lyricist I
    November 24, 2022

    Same problem here.

    Seems to serve no useful purpose, started happening fairly recently.

    kauboy
    Lyricist I
    November 26, 2022

    Same here (S22+). What a *** product Sonos has become over the years.

     

    *Moderator Note: Modified in accordance with the Community Code of Conduct.*

    Dirkj
    Lyricist I
    December 4, 2022

    Same issue here since a couple of weeks on Android

    ohhhhhdeeeeebeeee
    Lyricist III
    December 6, 2022

    Can we please get this fixed?

     

    Somehow it’s now getting worse for me in the sense that I clear it after I open it up and then a few minutes later it just pops back up, whereas before it only seemed to come up when I first opened the App.  Super annoying for an otherwise fantastic product and software.

    WebcrewAuthor
    Contributor I
    December 7, 2022

    And still not fixed in version. 14.20

    ninja2
    ninja2
    Avid Contributor III
    December 12, 2022

     

    It wouldn't bother me so much if the notification meant something, and did something when you press it, but it just permanently sits there cluttering up your phone's notifications. Unacceptable.

     

    It does mean something. The notification keeps background services alive that the Android app relies on.

    Sure it means something, but it’s only important to SONOS technical staff. Repeated notification is completely unecessary for my daily use. Unacceptable.

    PLAYBASE + P.1 pair + SUB | Boost | P.5 Gen 2 | 2xP.3 | P.1 | 2xOneSL | Beam + SUB | 2xRoam
    WebcrewAuthor
    Contributor I
    December 13, 2022

    And also 14.20.1 did not fix the issue…. 

    Sonos does not care about Android users…. 😔

     

    And this topic is not answered, only that somebody found a option in Android to kill the Sonos notifications does not mean the problem is solved.

      Smilja
      Smilja
      December 13, 2022

      Hey guys,

       

      On the Android device go to ‘Settings → Notifications → Sonos’, there toggle off "Background Services".

      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
        WebcrewAuthor
        Contributor I
        December 13, 2022

        Hey guys,

         

        On the Android device go to ‘Settings → Notifications → Sonos’, there toggle off "Background Services".

         

        This is a workaround (Set Android to ignore Sonos notifications)… 

         

        If there is a other issue with Sonos Services you will not get that notification because you disabled *all* background services notifications… 

         

        Sonos should fix this issue 

         

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