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Webcrew
Contributor I
November 8, 2022

Sonos S2 14.18.2 notification: stopping the service may interrupt playback notifications

  • November 8, 2022
  • 69 replies
  • 16276 views

Since my Sonos app was updated to version 14.18.2 I get constant the following notification:

Sonos: Stopping the service may interrupt playback notifications

 

I can disable it if I uncheck the Background Services Notification, but this should not be the solution…

Samsung S21 Ultra running Android 13 

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    69 replies

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    Smilja
    Smilja
    November 12, 2022

     

    It wouldn't bother me so much if the notification meant something, and did something when you press it, but it just permanently sits there cluttering up your phone's notifications. Unacceptable.

     

    It does mean something. The notification keeps background services alive that the Android app relies on.

    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
      coconutgroves
      Lyricist I
      November 12, 2022

      This is terrible consumer / user experience.  There is no reason this notification needs to be present - it cannot be dismissed and it stays on my lock screen and notifications panel (Android) since I have the mini music player present.

       

      Sonos - please fix this.  This is sloppy CX and is a useless message.

      ApriliaRider
      Lyricist I
      November 12, 2022

      Hallo, 

      I didn't turn off ALL notifications of Sonos only backgroundservices. 

      Maybe it works for others.

        SarahN
        SarahN
        Local Superstar
        November 13, 2022

        Hallo, 

        I didn't turn off ALL notifications of Sonos only backgroundservices. 

        Maybe it works for others.

        Yeah that worked for me. Seems like the best fix for this right now 

        Can you have too many Sonos speakers? 🤔 😆
          WebcrewAuthor
          Contributor I
          November 15, 2022

          Hallo, 

          I didn't turn off ALL notifications of Sonos only backgroundservices. 

          Maybe it works for others.

          Yeah that worked for me. Seems like the best fix for this right now 

           

          This is not fix, just a workaround to get the notification off

          Sonos should explain this notification or resolve the notification as it seems to be wrong…

           

          Build 14.19 did not solve the issue.  :(

          100RNR
          Contributor I
          November 15, 2022

          Same problem for me.  Latest Android, Pixel 5a

          info_dan
          Lyricist I
          November 16, 2022

          Same thing here on old LG G5 with Android 8.

          Agree this is unacceptable. Imagine if all apps did this, your notification area would be cluttered with tens (hundreds?) of useless notifications.

          Dommelturm
          Lyricist II
          November 17, 2022

          Same experience here: Bug introduced with 14.18.2, 14.19 didn’t solve it, and it’s annoying.

          Seen on a Pixel 3 with Android 12 and a Samsung tablet with Android 11.

          Cheers

          Gwenddoleu
          Gwenddoleu
          Enthusiast I
          November 19, 2022

          Hi!

          Same here, the Sonos app on Android activates two notifications (one is normal and works well, the other is like a ghost notification, useless).

          I’ve tried to reinstall the app but with no effect. Problem is present on multiple devices, with Android 11, 12 and 13.

          Double notification icon on Android app | Sonos Community

           
           

           

           

          ohhhhhdeeeeebeeee
          Lyricist III
          November 19, 2022

          So  I registered here to create a post about how this and when I was typing the Subject, it popped up and linked me to this thread where it has already been discussed, so let me just add myself to the list of Sonos users who really wish this would get fixed.

          Not sure why we need this notification, not exactly groundbreaking info.  And I don’t want to turn off notifications, just want ability to not have THIS notification.

          On a Pixel 7 if that helps at all...

           

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