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skullc
skullc
Prodigy III
July 19, 2022

patch 14.12

  • July 19, 2022
  • 221 replies
  • 22546 views

Just updated to 14.12 only noticed 2 things 

Truplay had to be redone for my arc,sub and surrounds not my 5's and sub 

Also volume level seems lower on the  arc

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    Jaszczurro
    Lyricist I
    July 30, 2022

    I have bought Sonos (Arc and sub gen 3) because of impressive low bass I love. Now after update I am sure I could bought anything else than Sonos. I heard two versions of Dolby Atmos demo on Peter YouTube channel and I know previous FW version was better for me. This update did hurt my Sonos experience and I will be sad but it will go away if they will not fix it.

      ledzep1
      Headliner II
      July 30, 2022

      I have bought Sonos (Arc and sub gen 3) because of impressive low bass I love. Now after update I am sure I could bought anything else than Sonos. I heard two versions of Dolby Atmos demo on Peter YouTube channel and I know previous FW version was better for me. This update did hurt my Sonos experience and I will be sad but it will go away if they will not fix it.

       

      They will do something, just give it time, as annoying as it is.

      There was the issue with surround/sub disconnects recently, it got fixed. As much as they like to be silent, they sure are aware and will be looking into this recent update.

      skullc
      skullcAuthor
      Prodigy III
      July 30, 2022

      Just had an email stating my case will be closed if I don't reply in 24 hours, I replied but I am not hopeful they are looking to fix these issues 

      I will wait for the next patch but if they keep these awful settings I will move on such a shame...

      Network= livewire cpe pro 3 +eero 6 pro wireless
      turkeysandwichs
      Lyricist I
      July 30, 2022

      I turned off auto updates a long time ago for reasons like this. However, when I opened my app yesterday I recieved the pop up notification to retune my Arc because “Trueplay was reset during a recent update. I am still on version 14.8. My question is when I set up true play again will I see the affects of the 14.12 update? Im not sure why I received the message and my true play was reset if im not even on 14.12.

      Brad Porter
      Enthusiast II
      July 30, 2022

      @Brad Porter

      Just turned truplay on and messed around with the settings -4 on bass  and treble +6 on sub seems better but the sound is much thinner if that makes sense 

      Also the front soundstage seems narrow not as wide much more central 

      You are right about the narrow soundstage! And that is sound thinner. Not great sounding at all.

        xruthless
        Lyricist II
        July 30, 2022

        Hi All,

        I just factory reset everything, just to see for myself. 

        Even before TruePlay, the volume needs to increased significantly to get the same output as before 14.12. Also, the soundstage seems to somewhat less dramatic - almost like a collection of different speakers with different timbres making a noise, rather than a cohesive sound. TruePlay does not help at all. I am staggered that this has got out of the lab.

        I guess my question here is if anyone actually HAS upgraded and experiencing no problems at all?

        Thanks

        Brad

         

        I think the people having no problem with the update had issues hearing dialogue before probably adding a centre channel slider would have been a better solution IMHO 

        Indeed I had issues with muddy dialogue before this update. I like the sound profile better now. What I dont like is that my sub is not audible anymore. Its vibrating but I cant hear it with trueplay on. Its better without trueplay at the moment. Why cant we have better dialogue clarity without messing up the bass?

          sizz0p
          Trending Lyricist I
          July 30, 2022

          Before this update with trueplay turned on, I felt like the Arc, my Symfonisk lamps and the sub were all perfectly balanced. No matter where I was in the room, I heard a symphony of speakers vs a bunch of individual speakers competing.

          After 14.12 and TruePlay tuning, the sound is flat and thin, lacking in punch, presence and bass.

          It sounds like I bought a ** budget Bose soundbar.

          I don’t understand how anyone at Sonos thought this was a good idea.

           

          *Moderator Note: Modified in accordance with the Community Code of Conduct.*

            GuitarSuperstar
            Lead Maestro
            July 31, 2022

            Is anyone using the HDFury Arcana with the Arc and experiencing the lower volume levels after the 14.12 update? The reason why I ask is because I use the Arcana and have not experienced the lower volume that so many people here are reporting.

            Even though I haven’t experienced the problem above, I have noticed the slightly different sound profile of the Arc and the weaker bass with the Sub. Disabling Trueplay has definitely helped fix the Sub issue for me.

            "Receive with simplicity everything that happens to you." - Rashi
              Generalzod
              Generalzod
              Trending Lyricist II
              July 31, 2022

              Is anyone using the HDFury Arcana with the Arc and experiencing the lower volume levels after the 14.12 update? The reason why I ask is because I use the Arcana and have not experienced the lower volume that so many people here are reporting.

              Even though I haven’t experienced the problem above, I have noticed the slightly different sound profile of the Arc and the weaker bass with the Sub. Disabling Trueplay has definitely helped fix the Sub issue for me.

              I’m using arcana and did notice the reduction in sound..

                Outburst
                Enthusiast II
                July 31, 2022

                I’m also using one and experience lower volume levels. The sound overall is still good though, I don’t have any issues with my Sub levels etc. but I’m also not using Trueplay. Maybe that’s the difference. 

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