patch 14.12

Your phone app is probably 14.12, but not your speakers. Easy to check in the systems area. I didn’t do the upgrade either and had the arc update notification from SONOS. I saw they had updated my app to 14.12 but speakers were still 14.10. I gambled and did the update.. which now regret. Volume has dropped considerably. What was a volume setting at 35 is now at 50 which I never had to raise to that level before. Don’t understand how some Sonos employee  nerd comes up with such a ridiculous idea. 

My sub is not right - no deep bass, just a peak at mid bass. The soundstage is narrow and vocals sound like they are in a cardboard box.

Totally ruined the sound (Arc, Sub 3, 2x one SL)

Sonos let us roll back to previous update, this is not ok.

There is hope! 🙏🥳

Just received an email back from Sonos. They admit Trueplay is not working correctly and they are working on a patch to fix it. When the patch comes out, they didn't say, but it’s work in progress 👍

Trueplay will not fix the bass.  I mean with true play on or off. The bass is way softer. 
will doubt if it fixes all the issues. 

It is really weird that the only way to make the clarity of the center speaker better is to reduce the volume of the rest. You would think that when using LPCM you get the sound as the creator has intended, so why try to change that anyway? But hey, I’m no sound engineer. Most frustrating thing to me is that I (and probably most people) had no problem with the clarity of the center speaker what so ever to begin with! I haven’t used the speech enhancement feature once at all. That should be saying something. 

I used to enjoy listening to movies volume set at 15 ,now I would have to out it up 30 to get the same level of sound, talk about a noise reduction.

If the new volume representation is your only problem with the new patch I fail to understand the problem. The same volume that was 15 is now represented as 30. So what?

I can understand that people have a problem with the sound of their systems changing and also if the maximum volume would be lower - though I do not use maximum volume on my Sonos devices ever. You do not report this though.

The overall volume of my entire system has decreased  significantly. I am running an ARC with 2 Subs and Play 1s for the rear. Can literally have the volume pegged at 100% and have a conversation with the person in the room next to me. Truplay or not same scenario. I am literally ready to dump the entire setup on Ebay or Marketplace and purchase something different.

Where did you keep the volume at before the update? How large is your room?

If I have my Arc/Sub/Play:1s system set to 35, it’s too loud in a 19 x 13 foot room.