patch 14.12

For the sub…. I now have the sub-level @ +8, Loudness on, Bass @ -1 and treble @ +2 after Trueplay tuning.

Still not as punchy as before, but it gets closer to it. I think by lowering the bass in the equalizer and turning the sub-level up, it brings down the mid-range bass a bit and pulling up the low-range bass. Now it sounds like a balanced frequency response curve, so I don't have to raise and lower the volume constantly while watching a movie to prevent annoying my neighbour 😂

If you watch this video:
 

You will get a pretty understanding what’s going on at the moment. Although this was measured with only the Arc, without Trueplay tuning. It Brought me to the idea to lower the bass level a notch en increase sub-level drastically.

This doesn’t mean I’m satisfied with the result, but it’s better that it was since 14.12 in my opinion. I have reported the issue to Sonos a few days ago. First with the chat. I don’t know who it was, but she suggested that my iPhone was not working correctly and suggested to get another iPhone to redo Trueplay tuning. Yes, right… So they blame the iPhone instead of recognising their own mistake. I have heard that before. So I picked up the phone and called Sonos support. The employee was very happy with my feedback and promised me to report it straight to the Sonos engineers. He also told me, it can’t be my iPhone, because Trueplay works, or it doesn't. If the microphone of the iPhone isn't working properly, it will not finish the Trueplay, end of story.

Hi All,

I just factory reset everything, just to see for myself. 

Even before TruePlay, the volume needs to increased significantly to get the same output as before 14.12. Also, the soundstage seems to somewhat less dramatic - almost like a collection of different speakers with different timbres making a noise, rather than a cohesive sound. TruePlay does not help at all. I am staggered that this has got out of the lab.

I guess my question here is if anyone actually HAS upgraded and experiencing no problems at all?

Thanks

Brad

I think the people having no problem with the update had issues hearing dialogue before probably adding a centre channel slider would have been a better solution IMHO 

I agree. 

But it makes no sense. Why reduce the output power and overall quality to fix dialogue clarity?!

You got me buddy makes no sense 

Peter Pee’s latest video is a good watch, his advice does make it slightly better. His 3 tips are-

Increase volume by about 10-15 steps, from where you normally would have had it

Reduce bass by 2 or 3 notches from where you used to have it pre 14.12

Increase treble 1 maybe 2 notches

@Brad Porter 

Just turned truplay on and messed around with the settings -4 on bass  and treble +6 on sub seems better but the sound is much thinner if that makes sense 

Also the front soundstage seems narrow not as wide much more central 

Tried his advice made me wince 😜

Please elaborate😉

I have mine at -2 bass, +1 treble, -2 sub level, loudness off.

I was running a flat EQ prior to 14.12, always had loudness off as don’t like the extra boomy effect it gave at low volumes. I also used to have sub level at -4, but increased that to -2.

@ledzep1 

14.10 settings :

Treble 0 bass 0 height +6 sub 0 volume 15 (dnd neighbours) volume 35 for movie night 

14.12 settings 

Treble -4 bass -4 height +6 sub +6 volume 40 dnd neighbours 

All the above is with truplay on off and I have to mess around more 

Higher treble makes it sound more harsh to me

All the 14.12 settings don't sound anything like as good as the previous update did!