Prodigy III

patch 14.12

Forum|Forum|4 years ago
July 19, 2022
221 replies
22546 views

Just updated to 14.12 only noticed 2 things

Truplay had to be redone for my arc,sub and surrounds not my 5's and sub

Also volume level seems lower on the arc

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M

MTT

Lyricist I

I have an Arc, Sub gen 3, and Play 1 surround setup. I have noticed that if I toggle the Trueplay off, then the sub seems to come back a lot better. Not as good overall sound as pre-update, but right now my system with Trueplay off sounds a lot better than Trueplay on, particularly in the bass. I can barely tell the Sub is even there with Trueplay on.

S

Skazy

Lyricist I

This guy explained what's wrong with the update + sub✌️🥰https://en.community.sonos.com/troubleshooting-228999/s2-update-14-12-sub-issues

skullcAuthor

Prodigy III

I have an Arc, Sub gen 3, and Play 1 surround setup. I have noticed that if I toggle the Trueplay off, then the sub seems to come back a lot better. Not as good overall sound as pre-update, but right now my system with Trueplay off sounds a lot better than Trueplay on, particularly in the bass. I can barely tell the Sub is even there with Trueplay on.

Just turned mine off it doesn't fix it but it is more usable now and the sub is sounding better

Network= livewire cpe pro 3 +eero 6 pro wireless

N

notacapulet

Enthusiast I

For those who are experiencing the significantly lower volume levels, I’m curious to know what your setup is. What model TV is the Arc connected to? What media devices are you using? Is the lower volume with both TV and music audio?

Apple TV and LG CX. Everything is way, way quieter and muddled. No bass. It is so bad.

skullcAuthor

Prodigy III

I have just tested the other speakers in my house
2x 5's +sub gen 3 with truplay on no bass and middle is way higher sounds awful without truplay I can get acceptable sound but not as good as before the update
My 2 moves sound thinner with less bass and truplay switching does little to improve it

So it's not just the arc affected it appears to be across the board the sound signature has changed hopefully it will be fixed as this is not the system I bought and recommended to my friends

Network= livewire cpe pro 3 +eero 6 pro wireless

skullcAuthor

Prodigy III

I have reported the new information above and have a case number I will report back when I have more

Network= livewire cpe pro 3 +eero 6 pro wireless

B

Brad Porter

Enthusiast II

I simply don't believe it.

I made the mistake of updating and now I also have sound issues:

My two Subs which used to sound cinematic, now sound like they are barely on.
I used to watch Dolby Atmos films at 25-35 and that was loud enough, now I have it around the 60 mark for. the same volume. (And with poorer sound).

After the 14.6 fix, the sound and stability was restored to full glory. 14.12 has reverted and then some. (At least with the 14.6 issue you had good sound before it dropped).

I am so annoyed at myself that I did not ignore the update messages. It's the kids summer holidays here in the UK, which means it's a perfect time for movies. I now just don't want to watch them and not looking forward to weeks and weeks of no updates to restore.

Yours, in complete disbelief and despair,

Brad