patch 14.12

I wonder who they’re going to blame this time for this issue. Last time, it was our internet that caused the drop outs.

Get ready for another 2 months of nightmare.

Nah, i have the option to return it, which i will. Only shame is that Sonos dont care. They wont miss my £2500

Not sure if any of you guys can also confirm this, but I notice the loudness setting has very little effect now between on and off, whatever the volume you have set.

Before 14.12 I would notice the change easily, loudness on having a lot more bass in everything, now its like the setting does nothing at all.

I have just tried it and can confirm the same

Hardly any changes 

Indeed, I noticed this too the other day. After the 14.12 update the Loudness setting has little effect.

Same here, no effect whatsoever. Any setting that can be changed in the app does nothing to get it back to how it used to sound. If this had happened within my first 30 days I would have sent it back, no question. I think SONOS forget that we hear and live with their products day in day out. I am utterly astonished how this ‘update’ was approved and pushed out to devices. Must be a different team to those who originally released (the ARC) at least. I know everyone has different equipment, TruePlay, room conditions, tonal tastes etc but it’s very annoying. Anyway I might call up instead of keep ranting on here.

@nikid i think this update was for people complaining about being unable to hear dialogue 

I never had an issue hearing dialogue myself but it seems some people like this update either they have no issues like us or it suits their preferences 

I never had an issue with dialogue previously either, in fact I never had an issue with anything regarding the Arc, Sub or my 1SL’s. For me, it worked perfectly in the way it was intended and I was extremely happy.

Anyhow, I just called up and they said there’s been ‘some’ positive reviews but mostly negative ones and that the engineers are underway in making a fix. It was portrayed that it’ll be a ‘middle-ground’ update, lets hope for a return to how it sounded originally - Award winning sound! Fingers crossed. I’ll probably go a bit quiet on here now, replying to posts has got me nowhere and I don’t want to be branded a keyboard warrior. But great chat nonetheless. Eyes and ears peeled..

Had my arc, sub and ones for about 18 months now and have been blissfully happy with them. 
 

Downloaded the new update over the weekend and what a difference. As others have said the update seems to have muted they system and I now have to listen at approx 50% volume. That would have shaken my house pre 14.12. The system now just sounds flat and devoid of any dynamic range. 
 

If the system sounded like this out of the box on day one it would have been packed up and sent back immediately. I couldn’t believe the results from true play. I even re ran with my iPad as I assumed it hadn’t worked properly with my phone. 
 

Please put the system back to how it was pre 14.12.  There was literally nothing wrong with the audio quality. Not happy. 

Well I’ve just been on to a very helpful person at Sonos, confirmed that they are indeed working on a fix for the problem. I hope it’s soon, I have 30 days to return. Such a shame that this once decent brand has taken such a nosedive. Mind you, I’ve tried so many other soundbars, all of them having problems.