patch 14.12

@skullc - thanks mate. I did try that but it still left me with a massive frowny face. I would say a 20% improvement but with unbalanced sound at best.

I am so mad at myself. 

Yes I was too I have got mine so I can use it but and it's a big but it's not good 😩

I have started looking for a replacement system as my av is Important to me so sad

That is really so sad. Sonos is a really, really great system when it works. Just before I updated to 14.12 I was regaining my love of movies, and more specifically, movies on a Sonos Surround setup. And now this issue during the holiday season.

I am going to see a) if they fix this and b) it restores the sound before I start hunting for a new system. But, very very sadly, if they don't then I will have to move on. (It will be back to separates and wire for me).

@Brad Porter yes very sad I loved my system but cannot go back to wires I am looking at the lg s95 or Samsung 990b but living in hope it gets fixed 

I have rang with multiple diagnostics and all my observations to support and remain vocal on here I can only live in hope 👍

May or may not be patch related as I had to replace my too-old Touch with an iPad at the same time.

I’m having a really hard getting TruePlay to work in my 5 foot by 6 foot bathroom.

I have a Beam in there, it was a spare and sits nearly invisibility on a cabinet gaining much spousal approval, so it isn’t as dumb as it sounds. Much less visually obvious than my other options, a Pair of 3s or Play 1s. Sounds great too.

Anyway with the new iPad 8th gen I keep getting “not covering the room” errors even though I carefully place it a couple inches off the four walls as part of my sweeps. If I take it into the tub and sweep in there it seems to get past the room-size issue and allow the tuning. That adds about 2 feet to the 6 foot dimension of the room.

Why not try running TruePlay, and when you get the error, submit a diagnostic and call Sonos to see what might be done, or at the very least, provide them hard data of an issue with the release?

Not a bad idea, I was too gimpy after doing the rest of the house to even think about it then. I’d just post the number here though, I hate using the phone.

I also noticed a difference in sound  reduction especially from streaming services,.. Also watching blu rays.

Be careful. I returned my Sonos system after the last update problem and went for the Samsung. Don’t get me wrong, sounds great, the immersion is stunning, better than the Arc, but sub and rear disconnects everywhere. It would turn itself on and off randomly, optical didn’t work, and I had to fight like crazy to get a refund.

Are the powers to be looking into this?