Prodigy III

patch 14.12

Forum|Forum|4 years ago
July 19, 2022
221 replies
22546 views

Just updated to 14.12 only noticed 2 things

Truplay had to be redone for my arc,sub and surrounds not my 5's and sub

Also volume level seems lower on the arc

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L

ledzep1

Headliner II

I have a question if someone can confirm this please?

Before 14.12 I had auto update disabled in the app, as I wasn't planning on updating, my iPhone auto updated the sonos app, which greyed/cleared a few things out such as trueplay and remove/add sub.

I reluctantly updated the system to 14.12 due to this, did it early before posts like this were created, so would have held off!

Anyway does updating the sonos app normally grey settings out like it did this time?

Unsure if in future I should also disable auto updating the sonos app, but then that will be a pain for all my other apps that auto update.

M

Mistryp

Trending Lyricist I

Are the powers to be looking into this?

I doubt it. I’ve called Sonos support multiple times and all they say is that they haven’t heard of these problems and try to tell me to factory reset my system. They don’t care about you once they have your money unfortunately.

M

Mistryp

Trending Lyricist I

I have an Arc, Sub gen 3, and Play 1 surround setup. I have noticed that if I toggle the Trueplay off, then the sub seems to come back a lot better. Not as good overall sound as pre-update, but right now my system with Trueplay off sounds a lot better than Trueplay on, particularly in the bass. I can barely tell the Sub is even there with Trueplay on.

The sub doesn’t hit as hard with this update.

skullcAuthor

Prodigy III

Are the powers to be looking into this?

I have an open case and have been told they are looking into it

Network= livewire cpe pro 3 +eero 6 pro wireless

M

Mistryp

Trending Lyricist I

I also noticed a difference in sound reduction especially from streaming services,.. Also watching blu rays.

yep! theres been a reduction to sound quality/volume on all my streaming services but Sonos Support likes to think the problem doesn’t exist.

Dogdad

Headliner III

I have a question if someone can confirm this please?

Before 14.12 I had auto update disabled in the app, as I wasn't planning on updating, my iPhone auto updated the sonos app, which greyed/cleared a few things out such as trueplay and remove/add sub.

I reluctantly updated the system to 14.12 due to this, did it early before posts like this were created, so would have held off!

Anyway does updating the sonos app normally grey settings out like it did this time?

Unsure if in future I should also disable auto updating the sonos app, but then that will be a pain for all my other apps that auto update.

Yes.. my phone app was automatically updated( why I don’t know) and the true play option was faded out . However the speakers were still at 14.10 and Sonos was advising me thru notices that my system needed an update. Some had issues, some not so it was a toss up. I decided to update and regret. Volume is not there nor bass as it was. Hopefully, SONOS does something about these issues. Don’t update!

L

ledzep1

Headliner II

I have a question if someone can confirm this please?

Before 14.12 I had auto update disabled in the app, as I wasn't planning on updating, my iPhone auto updated the sonos app, which greyed/cleared a few things out such as trueplay and remove/add sub.

I reluctantly updated the system to 14.12 due to this, did it early before posts like this were created, so would have held off!

Anyway does updating the sonos app normally grey settings out like it did this time?

Unsure if in future I should also disable auto updating the sonos app, but then that will be a pain for all my other apps that auto update.

Yes.. my phone app was automatically updated( why I don’t know) and the true play option was faded out . However the speakers were still at 14.10 and Sonos was advising me thru notices that my system needed an update. Some had issues, some not so it was a toss up. I decided to update and regret. Volume is not there nor bass as it was. Hopefully, SONOS does something about these issues. Don’t update!

I wonder if there is an option on iPhone to individually stop certain apps getting updates.

L

ledzep1

Headliner II

I also noticed a difference in sound reduction especially from streaming services,.. Also watching blu rays.

yep! theres been a reduction to sound quality/volume on all my streaming services but Sonos Support likes to think the problem doesn’t exist.

Be nice if Sonos support could for once respond in a timely manner when threads get this big due to a widespread issue, forgive me if they have already on here?

Now a week since an update made my £650 sub gen 3 into nothing more than a useful paperweight due to the weaker bass.

I would just like to know officially on here if a fix is on the way soon.

How hard can that be really?

Stop being so secretive Sonos support and start engaging with the owners of your products!

skullcAuthor

Prodigy III

Test post as my last disappeared

Network= livewire cpe pro 3 +eero 6 pro wireless

Haxo-24

Lyricist II

Test post as my last disappeared

That’ll be because you got a glimpse of the secretive ‘Area-51’ level of the forum; tread careful now lol 😆

config: Sky Broadband Hub FTTP - TP Link Deco M9Plus x 3 in AP mode - Arc on Ethernet, 2x One SL & Sub Gen3 on SONOSnet - iPhone 13 Pro Max for TruePlay

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