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Mixcloud not playing through Sonos

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Trying to listen via S1 App to Mixcloud content via my Sonos system.

Can search Mixcloud OK but not getting any audio at all - I can listen via the Mixcloud site after listening to an ad.

Is anybody else having this issue?

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R

RemremAnswer

Contributor I

Hi All

I created a support case at Mixcloud and just got this feedback - I can confirm that Mixcloud is working again on all my S1 devices 😁

[Mixcloud Support]

“ Thanks for your continued patience while our Engineering Team investigated the playback issues with Sonos devices.

An issue was identified with some earlier devices, specifically affecting users on S1.

The team has been working tirelessly to determine the cause and has released an update that may help Mixcloud work with your device.

Please make sure your software is up to date, and let us know if you're still experiencing playback issues after updating.

Thanks for your understanding. “

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willpom

Contributor I

Same problem.

3x Play:5 Gen1

And this is where all the old ‘new’ tech begins to fall over. Yes you may own a perfectly functioning piece of hardware but it gradually becomes obsolete due to software.

Just ordered some a Bluetooth 3.5mm line in receiver to bypass the S1 app. Will see how it goes and report back

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N

neckbeard69

Lyricist II

Same issue as others, I have Play:1, Play:5 (gen 2), Connect, and Move all using the S1 app. All my other streaming services continue to work without issue, it’s only Mixcloud. It’s been just over a week since the Mixcloud issue presented itself for me. I work from home and stream Mixcloud on SONOS everyday, this has been a real bummer not having it work. I occasionally receive a message that whatever I’m trying to stream from Mixcloud is not encoded correctly. Can anyone confirm if using the S2 app has the same issue? Hoping SONOS comes with fix for this soon.

@SONOS Can you please help your users with this issue??

I have the same issue. S2 works fine. Frustrating

Thank you for confirming, I’m really apprehensive to upgrade to the latest S2/Sonos app since the S1 system is performing so solidly for me with the exception of Mixcloud now.

My current workaround I tried today is to launch the Mixcloud App on my phone and begin playing a mix/show/Playlist, then using Airplay option in the Mixcloud app to stream to my Play:5. Then group all my speakers to the Play:5. It’s a little cumbersome but works, the Mixcloud app is not the best for creating a queue but it works.

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GrinserCat242

Lyricist I

So if I'm forced to switch to S2, Sonos will also replace my incompatible speakers. It would be nice to have Mixcloud running again with S1 soon. Thanks support.

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Stay Weird | New Wave

F

Fletchah

Lyricist I

So let me get this straight @SONOS - S2 was released, was an absolute disaster that broke half your customers’ systems so your CEO came out and grovelled but the only workable solution you found (after weeks it must be said!) was to re-issue the S1 controller (I’m not sure whether that was with any modifications?). And now it looks like S1 isn’t being kept up to date so Mixcloud has stopped working with it? Have I got that right? Please enlighten me if not. Listening to Mixcloud through Sonos is non-negotiable for me so I’ll be finally ditching Sonos and moving to a system that lets me stream Mixcloud if I can’t reinstate Mixcloud functionality through Sonos.

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106rallye

Sonos warned S1 users bout diminishing features on S1 when the S1/S2 split was announced almost five years ago. I can understand this is unwelcome, but it can’t be a surprise.

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F

fewlo

Lyricist I

hello all!

I use the official Sonos app and all my devices are up to date on S2 OS, I feel very foolish but hey ho that's where I’m at 😂

Mixcloud is now only working on my OLD devices (Play 1’s, Play 3 & Playbar) but not playing on the newer ones - am I right in thinking that goes against what’s been happening with you guys?

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106rallye

This thread is about S1 problems, yes.

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R

RemremAnswer

Contributor I

Hi All

I created a support case at Mixcloud and just got this feedback - I can confirm that Mixcloud is working again on all my S1 devices 😁

[Mixcloud Support]

“ Thanks for your continued patience while our Engineering Team investigated the playback issues with Sonos devices.

An issue was identified with some earlier devices, specifically affecting users on S1.

The team has been working tirelessly to determine the cause and has released an update that may help Mixcloud work with your device.

Please make sure your software is up to date, and let us know if you're still experiencing playback issues after updating.

Thanks for your understanding. “

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M

Mo201

Lyricist III

Excellent. I to confirm back up and running on all devices. Great work community. Have a great weekend all!

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F

Fletchah

Lyricist I

I also got this message from Mixcloud and I thought I had to update something but didn’t want to update my Sonos software unless it went back to the dreaded S2! But just got home and tried to play Mixcloud again and I’m delighted to say Mixcloud is now working on Sonos S1 for me though! Happy days!

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