Mixcloud not playing through Sonos

I have to wonder if MixCloud made some change to the format that their servers are presenting to the Sonos users, that hasn’t been included as a ‘readable format’ to S1, since it’s been frozen for updates. Given that the issue appears to be only MixCloud certainly points to some change on their side. If it was a general Sonos thing, I’d expect a lot more streams to be affected. 

Same issue. I spent time on the phone with Sonos. This happened once before and eventually someone fixed it. Pretty big bummer in the meantime 

Same issue as others, I have Play:1, Play:5 (gen 2), Connect, and Move all using the S1 app. All my other streaming services continue to work without issue, it’s only Mixcloud. It’s been just over a week since the Mixcloud issue presented itself for me. I work from home and stream Mixcloud on SONOS everyday, this has been a real bummer not having it work. I occasionally receive a message that whatever I’m trying to stream from Mixcloud is not encoded correctly. Can anyone confirm if using the S2 app has the same issue? Hoping SONOS comes with fix for this soon.

​@SONOS Can you please help your users with this issue??

I also have this issue :(

With the S1/S2 split Sonos did say there could be a deterioration of some services. Until now I have not seen much of this. Could this be a first? It does look like Mixcloud changed something S1 does not cope well with.

I’m playing Mixcloud feeds on my Sonos and an example is that Tiesto Club Life will play but Above and Beyond Group Therapy wont. Strange thing is that previously episode of Group Therapy that played before is today not working.

I have tried to capture traffic from my Windows Client with the Sonos App and the Play 5 is that when im trying to playing Group Therapy, i’m getting lots more TLS 1.2 errors and RST connection compared to playing Club Life.

I know this isn’t the correct way as I should capture traffic between the Play 5 and out, but this is a bit more complicated setup.

Another observation is that if I’m trying several time to start and stop play Group Therapy that is not work, at some time my device will disappear from the Sonos Setup and I need to power cycle the device, my guees is that the Sonos Setup has crashed, as sometime I need to power cycle all devices. So could the issue be related to Certificates and TLS ?

After an extended back and forth with Sonos and Mixcloud customer support, it was clear that the issue was with Mixcloud who said this in conclusion:

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Thanks for getting back in touch. 
 
At this time, Mixcloud only supports S2 devices and may support earlier models that still receive software updates from Sonos.
 
I can't say for sure if future updates to our app will make it possible on other devices, but I recommend keeping an eye on the app store for updates when possible.
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Unfortunately, this means that I’m unsubscribing and moving on from the service. Sonos S1 is the only use case at my house. 

I will really miss it. I love some of the people that I’m met there and have listened to over the years. Deeply saddened. 

 

That is a Bummer for sure, thank you for the follow-up and keeping the community informed. It’s much more than SONOS or Mixcloud have provided. It’s a shame it takes so much back and forth to have an actual issue looked into and receive a resolution for it, in this case a non resolution and the tag line of ‘upgrade to S2’.

This might not be a perfect solution for everyone, but I was motivated enough to repurpose an extra computer as a dedicated Mixcloud streaming station. I connected the headphone jack from the computer to the Line-In on my Sonos Connect, and it’s working!

I can’t control the queue through the S1 app anymore, but it’s a solid workaround to keep Mixcloud playing throughout my system—better than losing access entirely. Hope this helps others in a similar situation!

I have the same issue. S2 works fine. Frustrating