Controllers & Music Services

Since I’ve tried customer service with both Sonos and Sophos, I thought I’d put this out there for any suggestions/wisdom.Macbook Pro, running 10.13OS, Sonos 1 Desktop App and Sophos Home Premium 10.0.4 (and have had the same setup for some time with no issues).While the Sonos desktop app will show connection to the system when checking “connect to existing Sonos system”, it never gets past the main screen error message “Sorry, we can’t connect to Sonos”.  Mobile apps work fine (all on the same wi-fi network).Turning off Sophos does not change anything, but uninstalling it brings Sonos back (and reinstalling permits it for a day, then the issue returns).Obviously, these two aren’t playing nicely together - again, I’ve been trying to get help on both ends. Any thoughts appreciated. 

Does anyone have any idea why Sonos won’t update SMB?  It is literally 15 years out of date.  If you want to use local media files, are there any other options?  

Hi Sonos -I am increasingly frustrated by differences between the desktop app and the phone one.  I hugely prefer to use the desktop app - largely S1 because, as an early adopter I have at least ten Sonos products to control.  It’s also an age/vision/dexterity thing.  I have a large music library, about 35k tracks, and navigate using the Folders tab. BUT, it’s not available in the phone app to navigate neither On This Device nor the Music Library.  Please see if it’s possible to make this aspect of the phone app match the desktop app.Thanks,Ian.PS It is of course possible that I am missing something.  If so, please show me how.

Alarm can not be snoozed, it just starts playing music. It starts playing at the right time, but when I check my phone there is no option to snooze or anything, it looks like it's just  playing music as normal. This problem has been since the last update. 

I have a Note 10+ running on Android 11. I have recently noticed that when I play content from my Sonos app, that the controls do not appear when I view my notification panel on my phone  I have uninstalled and reinstalled Sonos. I have also restarted my phone. Still having this issue. I have notifications enabled as well.    

Why must i be forced to use an APPLE iphone to set up room surround sound or dolby atmos.Does Apple own sonos??It would have been nice to see a warning on the Costco site. Also if you have an android phone you will need at least Android version 8 or better. You don’t find this info until you start trouble shooting on the Sonos site. Very unhappy with the hype about how good this system is

Hello! I wonder if it is possible to play Atmos music by Apple music on Sonos with all Atmos features? If yes, how to made that? 

I just received the Roam and am starting to use it. When I’m on wifi, it works great. The minute I go off wifi onto 5G, the app is completely useless. The music that I’m listening to still plays, but I can’t do anything else via the Sonos App. This seems like a pretty big limitation considering that most people will probably be using the speaker on the go (beach, boat, park, etc). So when you’re away, it’s really just another portable speaker. I’m assuming most people will start to discover this and wonder why, as Sonos didn't really mention that this would happen. 

Okay, the title is quite a handful, but I couldn’t come up with a simpler one (suggestions welcome) so bear with me.This is a summary of what I learnt to fix my problem based on these other topics which are quite a mess to read through:and many more...In this post I hope to help out all the people that were using an iTunes network library, either from a computer or on a server to play music on their sonos systems. Specifically I’ll focus on the usability, since I was used to just copying their iTunes folder on to my NAS and have it work perfectly as a NAS music Library with Sonos and how to get it to work with the new updated Music App, that replaced iTunes. This might also be helpful for people with playlist issues or general issues on getting their new OSX Music Library to work with Sonos.General Information: Since Apple decided to replace iTunes with Music, it no longer creates an XML file for the library. This is an issue because it’s exactly that file that we need to have your NAS

IOS has Sonopad... Android has.... nothing. Am I alone in finding the S2 app clunky and outdated - it works but that's about all that's going for it. I especially hate the colour-themed playing screen which can easily provide a sickly yellow background depending on the album art or station logo. 

Hello Everyone!To get to the point from the title. Sonos Trueplay for a 5.1 surround can only be tuned using an IOS device. As a programmer I can understand because of the hardware differences between different Android phones.I own a Sonos move, so why can't the built in Mics for that unit tune my Tv room surround? The Move would just simply be used as a external Mic to pick up sounds around the room( might be a little too heavy moving the speaker up and down haha) or would Sonos be able to create a Microphone as a accessory purchase.Don

Klopt het een SONOS MOVE eigenlijk enkel vlot communiceert met een i-phone? Ik erger mij te pletter aan de gebrekkige samenwerking van mijn SONOS en mijn Fairphone. Is it right you should have an i-phone to enjoy SONOS MOVE? My Fairphone (the only smartphone I want to use) doesn’t agree with SONOS. Why didn’t anybody tell me that before?

I can’t find anywhere this has been requested before, which I find surprising. I think there should be the ability to select multiple rooms when configuring an alarm. Yes I know you can select to include grouped rooms.  But this relies on someone checking that rooms are grouped correctly before going to bed.  We have tried and failed to do this consistently in a busy household - it’s not a satisfactory solution. The alarm should have the ability to group rooms to achieve the desired outcome. We have tried setting the same alarm up in multiple rooms, but this produces an impossibly pronounced echo effect!!

Sonos first came to market at the perfect time, they were not the first, or possibly the best at the time, but they brought desirable products to the market at a time when people were willing to spend good sums of money for reliable, high quality products. In particular they were the best solution for people who wanted to stream their existing digital audio collection at the best quality, Sonos devices supported network streams of uncompressed of audio and also supported uncompressed FLAC files for even higher quality. This is why I and so many other customers invested thousands in Sonos hardware.But times move on….Over the years Sonos has failed to innovate in their primary arena of products which used to be the market leader in the highest quality audio and which justified their high price tag and in doing so have ditched their cash cow users. Instead they have put all their resources into online streaming services (sacrificing quality and alienating their core userbase), creating ni

I recently started a free trial of Apple Music. I have an iTunes library of about 32,500 tracks which are currently being uploaded to the Apple Music cloud.I have downloaded a couple of albums from Apple Music which appear in my iTunes library and in the Apple Music library, but, do not appear in the main Sonos library.Is this usual? 

Hello, I have a strange situation : on my iPad, if I play youtube or youtube music, if I use airplay, I can see my Sonos and stream to it. on my iPad, or Android phone, if I clic on “cast” icon, I see no device connected.That is not cool, as if I use airplay and close youtube app, the sound stop. And Also I can not use my android phone.With Sonos APP it works well, but in sonos app I can not add music to my library and playlist. How can I manage this to work ?Thanks in advance for your help.

my s1 controller has not worked on my Mac for a while now. works fine on my iPhone I have not changed my router or any settings. 

My sound switches to night mode randomly throughout each day.  Is there a way to keep night mode off?

Hi, I have a 24” touchscreen monitor built into the wall (Mainly to scroll through a photos screensaver).More a question to Sonos tech’s or designers, can there be touchscreen mode/option in the Sonos windows settings?The size of the volume and track playing is terrible to adjust with a touch finger.!  I cant slide to well with my finger but the tapping on the volume bar makes it move a little each tap.Even selecting songs could be better.Sort off like the Sonos phone app,,, or just making the volume bar longer and tracking bar longer for finer adjustment across the top of the player. Bigger buttons and menus too would be great?Thanks.! 

I have iPhone XR 14.6i installed it and set up 2 sonos one speakers. It does the setup and then asks to register and update. But then it is unable to do it and says unable to update at this time. Upon multiple tries, same result occurs.I click ‘will do later’ but then I keeps showing that speakers need updating. Then I try to go back to update, and then it starts crashing, saying unable to connect. if I give up and go to it again some other time, it is not even able to connect to Sonosite and just stop working. I have uninstalled and installed multiple times without any result. At the moment, these speakers are dud to me. Need some sorting out.I have tried this on iPhone max as well 14.6 and same result occurs.  

Despite several old threads dealing with the lack of bookmarks, there's no coherent explanation why this is not possible or implemented. Who would be responsible for this feature - Sonos, Audible or both?And, does Audiobooks offer a bookmark feature?There's an ancient Linux program on github which claims to be able to provide sonos bookmarking, but I doubt it actually works by reading the issues reported. 

I’m playing a Spotify album. In the Windows app, the app/UI constantly refreshes (loading icon appears in the queue area every 2 seconds, time values and seek bar flash). That results in some flyout parts like the volume levels to close on their own, making them close to unusable. I’ve made a short video better describing the problem: Screengrab Video TIA,-- Jakob

Hi I've  a projector but u can't able to install the app...it's an android ...how can I try to install the app using ikea device...thx

I have set up grouped speakers in settings.how do I access the short cut? 

Hey,I was just wondering if there’s any future release planned containing profiles for audio settings to be shown on the main player screen on the app for easy switching?? EQ/sub/trueplay settings??I like to turn the sub off at night, flatten out the EQ and engage trueplay to make it more subtle for nighttime listening, but it’s a ball ache going into the settings and changing them all manually, wondering if there is scope for these to be saved in audio profiles to be easily selectable from the player UI. RegardsSteve.