Controllers & Music Services

When I launch on Android phone (working fine with my Play 1 based  setup 2 days ago) it says S1 controller is not compatible, and insists I upgrade to S2 controller. The store says S2 is not available in my region (UK) but the text is all chinese or japanese. I’m now stuck in thsi stupid loop. I have reset , uninstalled , reloaded searched for the existing system (rwhich uns fine on my PC) all to no avail. total time wasted so far 4 hours! I have to say that the constant upgrdes and re-loads every time I move between 2 houses has made using Sonos a complete waste of my time - really very disappointed as the system works well when it works - but is less than useless when tghis kind of thing happens.  It stopped working on my ipad ages ago and will be thrown out when the final controller tells me its not compatible . Grrrrrr The advice that I can carry on using s1 is of no use if the “you need to update to s2” message wont go away. All and Any help would be appreciated

Hi,   Yesterday after a confusing and not straight process,my Sonos system updated to Sonos S2 app. This “new” app, besides having an ugly color it doesn’t work well as the “old” app.   I lost the Volume control and preview of songs!    Is it possible to roll back to the previous app?  No matter that my hardware has been updated?   Thanks!

Sonos get your act together. No trueplay except for some Apple products and no android ones. You can’t sort this out? Really? This is a big do not buy Sonos issue. I registered just to say this, do not think it will do any good or even be posted but I feel better having done so. You choose to do this for your own reasons.

This is a workaround, but with a Sonos Beam (or probably an Arc) connected to a smart TV, you can use the Hoopla app on the TV to borrow titles from the library, then stream throughout the house.  

Just bought a Google Play audiobook, thought I could play it with Sonos, as I thought it would be part of Google Play (Music library).  But now can’t do it.  Any suggestions?

Will today’s system updates allow the playing of 24/96 FLAC files?  Or do I need to purchase S2 devices?  

I moved house over a year ago and have just got around to setting up my beloved Sonos system [2xZP120 Connect:amp and 1x Connect (Get 1)]. My controllers on Mac CPU and iPhones have updated the software and I can no longer link my devices. How can I download the old app (s1 I believe) to control my old devices. Any help would be really appreciated. I am gutted that I cannot use this fab equipment.

Hi there, I have a LG TV 2019 Airplay enabled that is connected to a Playbar. When I am Airplaying to the TV and the Playbar is connected via optical I cannot change the volume from my iPhone with the volume controls as I can do when airplaying to my Play One. If I change the sound output on the TV from Optical (Playbar) to TV Speakers I am able to change the volume with the iPhone volume controls when Airplaying.   Thanks in advance.   Cheers  

So it is 4pm on the 8th June here and still no Sonos S2 update. Hmmmmm.

Will trueplay finally be supported on android with the launch of the s2 app?

Since I installed the S2 app on my iPhone 11, I noticed my battery got drained rapidly.  See picture below:     The Screen Off is 54 min. meaning the Sonos S2 app is active in the background doing something...  I had no issue using the original Sonos app before. I have to swipe out manually the app to prevent the battery from draining. Anyone experiencing the same issue?

With the new upgraded Sonos app, I can no longer add songs through the app to my Spotify playlist. It just allows me to “Save to Your Music”.  Here’s a picture of all the options available when trying to add.  This is a problem, the old version had more options and you could very simply access the Spotify playlists - now you cannot - that’s a problem for me! any help thanks!    

Does the newest Sonos update allow us to stream at cd-quality from the Amazon Music app or do we still need to use the Sonos app to do so? 

I can't dismiss the Sonos android notification anymore. 

Hello there. I’ve got a Sonos One updated to S2. I was thinking about getting a Tidal sub for the sound quality. I know there was talk of S2 including the new ability for Sonos speakers to play high fidelity streams.    Has that now happened? If I play a Tidal HiFi account through my Sonos One will I get the HiFi quality stream? Is that now live ?   Thanks for any help.

I download the S2 app, I did he installation and the I execute the app. I enter in the app, but I can not to do anything. The next picture shows the screen with the “use condition” but I cant to go the next step into the sonos setup. What is wrong???    

I am trying to figure out which of my Sonos products are not compatible with S2.  I downloaded the S2 app, but it tells me it found products on my network that are not compatible with S2.  I’ve looked at the compatibility page, and it appears all my products should be compatible with S2 - I have a number of Play1’s, Play5’s (2nd gen), playbars and subs.  My full product list is below.  Which one(s) is not compatible?   Play:1:  Sonos OS: S1 Version: 11.2 (build 57377280) Hardware Version: 1.20.1.6-1.2 Series ID: A200 WM: 0 --------------------------------- Play:1: Sonos OS: S1 Version: 11.2 (build 57377280) Hardware Version: 1.20.1.6-1.2 Series ID: A200 WM: 0 --------------------------------- Play:5:  Sonos OS: S1 Version: 11.2 (build 57377280) Hardware Version: 1.13.1.8-1.2 Series ID: C200 WM: 0 --------------------------------- Sub: Sonos OS: S1 Version: 11.2 (build 57377280) Hardware Version: 1.8.2.5-1.2 Series ID: A100 WM: 0 OTP:  --------------------------------- Play:1: Sonos OS

I have reviewed several discussions on this, but have not found an answer (at least the one I hope to find, lol).  The Sonos Port does see my Asset UPnP server and I can select individual tracks to play.  I can also add tracks individually to the queue, but am looking for a way to add the entire album to the queue at once.  Selecting each song and then “Add to End of Queue” is a bit tedious.     So is there a way to add the entire album at once?  This function is available on another streamer I have (Moon MIND) so It seems it would also be available on the Sonos.

I’ve had trouble with the Music Library in the past with S1 (since the latest Mac OS update).  I finally got it to work by turning off the firewall and giving privledge to the Sonos controller (Security & Privacy) for the disk access.      Now….I noticed there is only S1 Apps available to choose.   And there is something called SonosLibraryServer but no S2.  The S2 app installed OK and works on other services but not my own music library (iTunes). At any rate, I had to turn off the firewall again and although the S2 controller found all the music files and lists them, I get an error when it tries to play them (file not found).      I’m going to keep fiddling’ but if somebody knows the secret...please ring in.    

Updated speakers and iOS devices to S2, but no sign of an S2 app yet for Mac OS - clicking the download links on the web site still take you to the S1 version, and no way in the app on Mac OS to update

Hi there,  I've never posted here before so please bear with me.    How can I stop S1 to S2 update?   I don't want S2 based on the negative reviews and my understanding was I could stick with S1.   I have a play 1 and play 3 bought around 2013 and 2011 so I assume they are legacy. I am using Android 10 on a Sony Xperia xz2. When I start S1 it prompts me to update to S2. It's done this for a few days. I seemed to be able to stop this prompt by shutting down and restarting the app but this no longer works.    ​​​I am stuck on this prompt screen and can't get past it.  s1 was working just fine for my system.   So I would like to stay with S1 but the prompt shows compatibility issues.   Any help would be appreciated.   thanks        

Hello, everyone. I have a houseful of Play:1 speakers (stereo paired) and a Play:5 (1st Gen). After all these years, I am finally subscribing to a music service instead of using my own library of mp3’s stored on a hard disk. I currently have Amazon Unlimited and have an Alexa, so it is great to just say “Alexa, play the album XXX in the living room,” and it starts playing. But I’m fully embedded in the Apple ecosystem (desktop, laptop, iPads, iPhone, AirPods, AppleTVs). So I would really like to use Apple Music and Siri. Yes, I bought a pair of HomePods, but they are not nearly as good as a pair of Play:1’s. (I’m about to write a scathing review of HomePods everywhere I can to dissuade people from buying them.) I have a trial membership with Apple Music right now. I’ve activated it on the Sonos App. So I can use the App to manually play music through Sonos. However, I would like to be able to use my voice: “Hey Siri, play XXX in the living room.” I know that the Sonos One has voice co

I am trying to install the S2 App on a Samsung Galaxy S9, But it will not install.  I get to the User agreement. Then there is no icon to accept terms.

Whilst I understand that my Sonos Play 3 (first gen) doesn’t support Apple Air Play, why is it possible to stream Spotify music on my Play 3 directly from the Spotify iPhone app, yet it’s not possible to stream directly from my Apple Music app?

When I try to upgrade to the Sonos 2 app on my Macbook Air (using Mojave), it downloads and then when it tries to install, I get a failed message every time. Any ideas?