Controllers & Music Services

See this request goes back at least 6 years and as a recent move to the Sonos Ecosystem I am seeing two issues I wish could be addressed.  1) Default Volume when going from pause to play after 30 minutes or some other time for a device.  My Bathroom One in particular as the volume for that one is all over the place depending on the event and time.  2) Ungrouping devices when all are turned off so that the default later when turned on is ungrouped. All of these issues are about not having someone get caught off guard when you hit play on a device at a later time.  Like when I turned on my bathroom One and turned on the Amp in the Living Room unexpectedly.  Or when it was 5 am and I was trying not to wake my wife when I was in the shower only to wake the dogs and my wife when I turned on the Sonos.  BTW: These features are standard on most AV Receivers.

I have a sonos connect. I can either:a: have my flac files on plex and play them through sonosb: use the sonos app on the mini to add those files to my music library and play from there.I've had some issues with b since i think the sampling rate on some of the files is not supported by sonos. However using plex to transcode seems to work for all music files. Is there any issue with going through plex vs. the sonos music library in terms of sound quality?

I’ve been trying to subscribe to Radio HD for about three months without luck. When I select sign up for free trial it kicks me back to a profile page. This happens on different PCs with different browsers. I’ve contacted support and frankly they were worthless. Here is a short video that is occurring:https://www.screencast.com/t/KWc6smknNWBI thought perhaps it was a temporary issue. Sometimes I will get a popup, short 1-2 seconds that states that it is temporarily down. I waited several weeks to see what would happen. Same problem. I thought I would email the CEO on the support page. Of course, that link doesn’t work. This is ridiculous. I have about 20k of Sonos stock that I’m going to dump as soon as I can. I thought this was a buying opportunity for Apple, Wrong. 

My sonos app will not show up in my lock screen. I have disconnected all other devices including airpods. I’ve restarted the app. I’ve toggled the setting for lock screen on and off. I’ve turned both my phone and the system off and on. I’ve uninstalled my sonos and reinstalled. Is there anything else that can be done to correct this issue? Moderator note: We updated this article in October 2023 with new information below.We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience. The alternatives to controlling volume, mute, tracks that I’m aware of are:Voice control (acknowledging OP rejects this option) Opening up app on phone (again, acknowledging rejection) ‘hard buttons’ on the speakers themselves. For home theatre room, TV remote controls will control volume and mute Various third

Hello. I am looking for a way to switch to Bluetooth mode on the Sonia roam from the app. Since I have put the speaker out of normal reach, I would like to have the ability to put the Roam in Bluetooth connection mode through the app.

Hi.  I see at times my Sonos S2 and S1 apps losing connections to my speakers my new Mac Mini M1.  Is there a date for when a M1 native app will be released?

I have recently switched to Amazon Unlimited Family plan. When I play Ultra HD music through Five speaker, the Sonos app shows HD symbol only. Is Ultra HD available with this set up? Thanks!!

I have a Sonos Beam connected to my TV via eArc with two Sonos One surrounds as my home theatre system. In addition, I have two Sonos Ones in my bedroom and one in the kitchen, too. Plus, two HomePods in the mix. If I’m watching a program on my Apple TV and then switch the tv off to listen to music from my iPhone’s Apple Music app thru any speaker in my house, the Apple TV insists on to playing the previous tv show thru all the speakers. The Apple TV actually switches the song out for the TV show.  It takes at least 15 minutes to convince the Apple TV to give up control. Sometimes I just want to through the Apple TV out.  Is there anything I have mis-configured?

It will be great to have two sub settings for the Sonos Amp one for music and one for TV/movies.Thoughts?

I may be wrong on this, but I am sure when I looked through my album list in the music library, I got a grid view of the album names and cover art. Now I get a list view. This using the controller app on Android.Is it my imagination that it used to be a grid view? I can’t seem to find any setting option to toggle between grid and list views.On my iPad mini, I still get a grid view of the albums. 

Every phone, computer, Apple TV, and SVS streamer turned off and powered down yet 1SL was playing music. In fact it’s playing a 67 song playlist which was last thing I was playing but with everything off where is the music coming from? 

Hi, Today I’ve been listening to my Apple Music playlist via the Sonos Apple Music service (NOT streamed via AirPlay 2).I noticed that some songs were louder than others during playback and I know that if I was streaming from my phone they’d be at the same volume with sound check enabled (which it is on my phone).Is there an equivalent function in the Sonos settings that will achieve the same as Apple’s sound check?  If there was I’d not have to keep upping and lowering the volume.CheersWhingbag 

HiI am new to sonos and really enjoy my Sonos one. We are 4 people in the house and I'm the only one who installed and configured the Sonos app and One. When someone asks Google to play music from Spotify on the Sonos, which Google and Spotify accounts are in use? Mine? If I leave the house with my phone the music stops. So who owns the music? Who controls the device? Hope my question makes sense. Thanks   

App improvement suggestion…In the Sonos app, when searching Spotify, would it be possible to clearly differentiate an artists full length albums from their singles and other songs?  The Spotify app itself has a ‘Show Discography’ button, that clearly shows all albums and the year they were released by an artist. This tiny change would make the app experience so much better.  I often find myself having to go to the Spotify app to first confirm the latest album released by an artist, then going into the Sonos app to select it from (what appears to me to be) a jumble of songs - EPs, albums, singles - in no defined order. It does appear that, in the Sonos app, the latest release by an artist is the top result, but even a year next to this would help to confirm.

Dear Forum,Any idea why 1 of 4 of my iOS devices wont login to Sonos S2 app? Simply says ‘Network Pronblem Detected’. There is no network problem as 3 other devices are logged into same app, and the rest of the network is operating fine.I have reset app rom with settings; nothing.i have delted app and reinstalled it, same issue.Any ideas?

This might interest Sonos support people. Sonos app, S2 started acting up in the past two months where it would suddenly close for no apparent reason. It would do it once a day. Then few times a day and finally, 5 seconds after opening it. It was unusable. I checked the event logs and found these message ‘Faulting module name: KERNELBASE.dll’ pointing to Sonos as the originator. I contacted Sonos and strangely, they were not very interested in it but instead asked me to contact Microsoft. We all know how it would end. Microsoft would ask to contact whoever wrote S2 app and put some garbage in it. It’s normal. I would do the same.So, I ended up reinstalling the entire Windows 10. I wanted to start from clean. It worked fine the first day. Then, it started again. Maybe every hour. I checked this forum and found one post mentioning how to make sure that Sonos works smooth (it’s not that it helped my problem but pointed me in a right direction). I didn’t find anything wrong with my setup b

When will bbc sounds application be available in Sonos outside of the UK? The app is available worldwide for download so it should not be geo restricted. I know it’s available for UK users why can’t it be made available in North America? Is this something that is being looked into? 

I have woken up this morning and launched the new Placebo album, "Never Let Me Go" via my Samsung S21 Ultra Sonos App. I looked to see what the current track title was and noted that it was still displaying the opening track. I checked on my Kindle and that is continuing to show the correct current track ( three changes since I found the Android issue)

Team, I have had the suite of Sonos products for coming on 6 years now and I’ve always had automatic system updates switched off so that when an update does come out, I can see what is being updated and choose when to update it.Your support page says that we have the option to switch off automatic updates, so please when I then get system update messages in the app, stop giving me a dialogue box to enable automatic updates. I should be able to hit the message at the top telling me an update is available and have the option to update straight away from there.   

Bonjour,Concernant le contrôle du son/volume. J'aurais vraiment apprécié une manette et non d'avoir à utiliser mon téléphone. Tout la journée, je suis sur un écran pour la travail, puis on ajoute le cellulaire (un autre écran), le Gps (écran), etc. En écoutant la musique ou un film, je vais souvent changer le volume. Et de devoir encore regarder un écran pour changer le volume, cela ne me convient pas. Je sais que nous sommes à l'aire des technologies, mais une manette, c'est de base il me semble.  J'aurais souhaiter au moins que les anciennes manettes fonctionnent sur la nouvelle génération de sonos. Merci Elaine

I can add a song to a playlist, including a song playing on, for example: pandora to my playlist.But I can’t add the station I set up on Pandora to my play list.this seems like an obvious use case, WHY didn’t you provide that functionality?

I have a number of Sonos amps and want to use my music library for an alarm. This should be an easy task for engineers to implement. I do not want to create music lists as I takes too much time when I can simply select a genre, album or an artist from my already existing music library.I also don't understand why Sonos closes out requests such as this when the community would like to add comments at their will.To me, this is just a nuisance and reason to move to another product.

Hi.I am just curious why the Sonos app updates so frequently?The app seems to update 2 or 3 times a week!Everything is working okay now after the latest update but prior to that the sound (whether coming directly from the TV or from streaming music via the Amazon Music app) kept sporadically going mute and I had to fiddle around to get it working again.I am currently on Sonos OS S2, Version 14.4 and Build 67127100Anyone else had this problem and by the way it's no fault with my fibre optic internet connection or WiFi !Cheers 🍻 

the play menu and the library should show the length of the items listed. this would greatly assist in selecting items, e.g. different versions of the same songALSO - personally I am very frustrated with having to use my phone to setup the systems.  i have a dedicated desktop for my music and you have made it almost defunct :(

Today I started testing Amazon Music HD, and I see the HD tag when playing music on Beam, I know that Sonos announced that the Play:1 does not support HD, but I know that for example, they work with Dolby Atmos when connected to an Arc. Does the same thing happen when they are connected to Beam?  That is, if I group the Play:1 with the Beam, will the Play:1 play music in HD?