Controllers & Music Services

Is there any chance that the Saxo app could be compatible with the Sonos player? We listen to books through that app.BW Heidi

Hello, May, last month, you informed us that there would be no more update for the old equipment on sonos1.I could live with that because everything was functional at home.And now you are pushing a final update that prevents most of the adjustments on my system.I can’t even change the sonosnet channel. I have computers, android phone on version 7, tablet on version 7, android boxes on version 7.You said the truth, there will be no more update, only a downgrade.What’s the reason behind all this?

Does the Sonos system honour the ‘Album Artist’ tag? I suspect not, but why not? Or is there  way round it…..Everything works - I can see my library, I can play music, I can play radio stations etc etc. Just cannot fathom how to get the darned set up to honour the ‘Album Artist’ tag. All other tools/systems I have do honour the tag (J River, Logitec media server, plex etc).Any info/advice gratefully recieved.

I currently have 4 Sonos connects (2 connects, 2 connect amps), running S1 software as they are older.  Found a used Connect amp that I would buy for another room, but it seems to be running S2 software. Can I downgrade it to S1? Basically want to control all units using the S1 app sort of thing.  But can’t seem to figure out if that’s doable, I know I can’t do the opposite.

Hey all ---I subscribe to MLB Gameday Audio. I’ve poked around on the support pages, but every reference I’ve found to listening to MLB on Sonos seems to be at least a year old. Have there been any updates? Can we listen to MLB on our Sonos players?Thanks!

Hi,How can I listen to YouTube on my Sonos One? I can listen to Spotify but can not find a way to direct youtube music. I don’t have youtube premium account.Thank you.

I am using latest version of S2 app for iOS. I am using local music stored on a NAS drive. Each music file has embedded artwork. Every time I put the S2 app in the background (i.e., switch to another app) and then switch back to S2, all the album artwork disappears, and then reloads … very slowly. It takes a couple of minutes to reload artwork for 26 albums. Does anybody know what is going on here and why? 

Hi wondering if you can help.  I have a Sky Q remote and has always worked the Playbar  but tonight something strange has happened.  the remote works the volume but only 2-3ft away but any further away it doesn’t respond.  the control is not faulty and works perfectly for every feature it’s programmed for so my fault finding is pointing to the bar, has anyone had the fault before or know or a fix?  I’ve power cycled the unit but doesn’t make any difference, I’ve also turned the IR off and on through the app.  please help  cheers 

We would like to link a security camera to hardwired Sonos speakers. So an alarm can sound through the Sonos speakers when motion is detected through the security camera. Most of the house, including security, is controled via a Control 4 app. Could you please engineer the software to allow for such a scenario to be programmed?

Hello everyone!    I couldn't find any new topics on the fact that extra channels do not show up in the Sonos Sirius XM integration. I find it very odd that the app on my phone allows me to cast to Google but not to Sonos. Spotify allows me to cast to Sonos. Are they still adding people to the list for this I'm not sure why an integrator is large as Sonos can't get the extra channels added even though they don't have numbers you would think it's pretty easy to do so. If anybody's got a hack let me know I appreciate it.

Hi,How do I update my first and last name on my account?Thanks.

I am using Amazon Music HD with Sonos S2 and can’t for the life of me figure out how to play a “Station” by an artist. I am looking to pick a band and then have the “Station” play back that artist and a collection of music from similar artists. I have Spotify premium and there is always a choice in S2 for playing a Station when you search for the artist. Is there something I am missing?? I can play stations from artists by doing it through the Amazon Music HD app and using Airplay, but I want to do it natively in the Sonos app….

I tuned in to SomaFM’s Groove Salad streaming channel this morning for the first time in a while and a lengthy ad played through my Sonos system before the music started, mid-song. It wasn’t an ad from SomaFM, they’re an ad-free listener-supported service. I donate to them periodically. Sonos apparently wants money for connecting me to freely available content I’m already paying SomaFM for (through donations), which is infuriating.I switched my connection to SomaFM to go through “Sonos Radio”, back when Sonos introduced their Radio service, because that way I at least got (a single) cover art image for the station, rather than a generic gray square. Previously, I had set up streaming to several of SomaFM’s channels through the Sonos app on my Mac (because Sonos doesn’t allow this functionality on iOS for some reason), by adding the URLs directly. Except, they end up as TuneIn “stations” rather than direct URLs. This is also infuriating - is Sonos really not capable of storing a URL on

Looking for Italian background music for a dinner party and cannot find any option in World Music/etc.

Just wondering if anyone has any experience with Qobuz Premier as far as quality goes in general and how it might compare with the other hi-res services. Can you tell the difference and is it worth the $$. Primarily listening with Movepair of Play 1s, Arc Surround setup, Beam surround setup with no bass, Playbar surround setup no bass as well as a Play 1 pair setup. 

How do I add a song playing on Sonos HD Radio to a playlist? 

When I do the update on the app, is it only the app software that is updated; or are the speakers themselves updated as well?I am a technophobe!

As of today, I cannot use my Play 3 speakers with my Sonos S1 app, only my Play 5 gen 1 speaker. Previously, i.e. yesterday, I could combine all in party mode. Does anyone else have this problem? Has Sonos started prevening full functionality of theS1 app inorder to force customers to upgrade?

Is there a way to lock the volumes when grouping speakers so that they raise and lower proportionately?  I have several Sonos One’s throughout our house and I set them at different levels so that I can raise and lower them together proportionately, however, every time I open the app again for the day, they are all back to equal levels.  I have them balanced on purpose and I’d like to keep it that way. 

Play & pause buttons on individual rooms would be really useful when wanting to shut down various streams, rather than having to open each one.  (And global buttons at the top, for when leaving the house, for example)

I bought the latest IPad only to tune my Sonos and still waiting for the update so I can use trueplay. Any idea when this will be released???

I’ve had Sonos for many years and use it all the time.  I have a large system.  I would like to find a way to block the incessant messages to upgrade to the S2 system. I don’t want to spend the money on the new equipment, and I don’t want to run both S1 and S2 as separate systems.  Is there a way to block the messages?   They are annoying to say the least, and I’m not interested.

Just subscribed to Free Trial, so 30 days remain for this to work out or then it gets cancelled. I get ads - infuriating, on all stations, and I can’t skip tracks so maybe I don’t really have HD sound either.Read some threads, re-booted all Sonos components, just upgraded to S2, in the app it says Free Subscription activated.  What’s up with that?H

It’d be great if there was a ‘Shuffle Albums’ play option for Music Libraries.  Apple Music (iTunes, not the service) has this and is it is a great way to re-explore your library.

My S1 controller on my android phone has, up to a day or two ago, controled all devices on my system, some “legacy” S1 devices and others newer S2 devices.  I presume an update has occured and as a result all the S2 devices have dropped off my system.  I have tried resetting the S2 devices but they remain unseen by my S1 controller.  Quite apart from the irritation and time wasted  I am appalled by the plan, by Sonos,  to effectively cause perfectly functioning devices to become obsolete.  This can only have a commercial motive, ie to rip off and treat their customers as cash cows.  If I cannot get a solution to this nonsense I will never buy another sonos device ever again and will council any of my well heeled friends to avoid this company with a seriously problematic business model.If any sonos advisor would like to contact me and talk me through a solution...and it all works when he finishes the call then I may be tempted to rivise this view