Controllers & Music Services

I have just subscribed Amazon Music Unlimited and tried playing some UltraHD music on my system. The newer Sonos Amp played them just fine and there was the UltraHD badge. But my Connect:Amp only played the same album at HD. If I tried grouping the Amp and the Connect:Amp, then the badge changed from UltraHD to HD.However, according to this link, the Connect:Amp gen 2 does support UltraHD playback. I think my Connect:Amp is gen 2 because it runs the S2 app, and the manufacture date at its bottom is 1608.Any explanation or clarification is much appreciated.

I love to listen to KSHE 95 Real Rock Radio out of St. Louis. I can get the station through the Tune In music service on Sonos. The problem is that KSHE 95 has an awesome 24 hour show called KSHE Klassics that is only available through their website at KSHE.com. I’d love to play this programming on my home Sonos system but can’t find a way to access it. Does Sonos have a music service link that allows you to access different sites on the web?

I have 2 TVs side-by-side in my media room.  Currently they are both connected to an AV receiver on separate inputs. When I want to change which TV is feeding sound into the room’s speakers, I have a single button on my remote which simply selects the next favorited receiver input, which effectively toggles between the 2 sources.  (Note: this is useful when one TV goes to commercial so I want to temporarily hear the audio from the other TV) I am thinking about upgrading to a full Sonos setup for the room’s audio and would like some advice for how to best achieve the same convenient audio source toggling.  I understand that I’ll be able to use the app to select any source to play in any room.  But is there a way to achieve a toggle like effect with a remote or smart home device?  If I have to use the app, how fast or easy will the transition be? Here is my current thinking for the hardware setup.TV #1 connected to an Arc soundbar via HDMI-arc.  The ARC will be joined to a sub (gen3) and

I have the old Sonos and am upgrading.  Probably going with immersive Arc, some Play 5's, a Move, etcc..  Looking to play music throughout house and also play sound through our LG Smart TV in the main living room. I may also use a Beam for another TV>  My question:  Is it relatively easy to switch back and forth between Sonos playing the TV and playing music?

I have the old Sonos and am upgrading.  Probably going with immersive Arc, some Play 5's, a Move, etcc..  Looking to play music throughout house and also play sound through our LG Smart TV in the main living room. I may also use a Beam for another TV>  My question is will this all work and how do I use all the music that I have on mp3 files on my ccomputer?  It seems they ddon't use a bridge anymore.  Do I need to have a streaming service that allows me to upload from my computer?  What streaming service do you all recommend?  We have Iheart, but it doesn't allow uploads I believe.  Thanks a ton in advance!!! 

I have 5 Sonos speakers.  When I play music from the Sonos app, I can control which speakers the sound is sent to.  When I try and play music through Airplay, if I select one speaker, it plays to multiple speakers.  Is there a way to fix this?

I converted a vinyl album to an MP3 file and added it to my music library on my MacBook Pro. It plays on my MacBook, but when I try to play it on Sonos it won't play.  I have updated my music library, and the album appears in Sonos, but won't play. When I try to play it I get a short blip (like the scratch at the beginning of putting a need on the vinyl)  and then an error message. What should I do?

I recently got  a new place and would like to set up with Sonos eco system. I want to make sure if I get the followingLiving room (TV) - ARC, Sub Gen 3, One (total 4 - 2 front and 2 back)Bedroom (TV) - Beam, One (2 total) Office (Computer) - One (two total) 3 other bedrooms(future) additional OnesWill I be able to control them individually by room with two TVs and office computer playing at the same time?   Can multiple users take care playing music by the room? Just like first question but via Spotify and not TV Do I need anything else to make sure I can do all the above items but need additional Sonos devices possibly?And I am assuming it is possible to  play by one user with all sonos devices.   

Whenever Sonos updates my personnal library from the Music app on my iMac, Sonos creates a iTunes folder with a «iTunes Music Library.xml» file.  What it is useful to ?

My ‘Sonos 1’ app has stopped accessing my Synology DiskStation music folder after the recent DSM 7.0 update. It seems many others have had the same problems and one way around this is to enable NTLMv1 authentication in: ‘Files Services - SMB - Advanced Settings - Others’ on my Synology NAS. The only problem with doing that is that it increases significantly the risk of external attacks! Can someone please tell me how I can avoid this critical issue, or if there will be a fix in the near future from Sonos on the Sonos1 app?  I cannot use the Sonos 2 app because I have several units in the house which are not compatible. Thanks in advance

I have a fair number of Sonos speakers throughout my house which can be thought of in 4 zones: upstairs, downstairs, garage, and patio. There is rarely, if ever, a case when I want all speakers on at the same time, so I would like to disable the ‘Everywhere’ default speaker group and only use my own. Is that possible?

Several months back there was an announcement that Arc would be able to play Atmos Music streamed from Amazon and maybe Apple? Latest 13.3.3 firmware update still doesn't provide this capability as far as I can tell. Anyone seen or heard anything new on this subject?

I have alarms set on my Sonos Roam but am now on vacation and away from my home network and want to disable the alarms so they don’t go off every morning.  Is there a way to do this with the Roam in Bluetooth mode?

Good evening (20,20 here in Italy), as topic title sais , i just ordered  Beam gen 2 and 2 ikea symphonics bookshelves as surround (think thusday i will get them) , as i understand i can control the system also with alexa echo dot wich i have . I will setup the system with my ipad  and probably from time to time when not watching tv I will stream music trought airplay 2 (amazon music  spotfy youtube). My question is  if  my wife when im not at home  can stream music  with her smarthphone  trought the sonos app in her phone or  she cant  (she can still use  the echo dot or the spotfy connect app i guess). Basicly can this system being controlled from Sonos app installed on more than one phone without need to configure the sonos speaker again ?(guess my whife should log in the sonos app with my same account)Thx in advance for the answer and sorry for my really basic english skill (not using  google translator :P)

I’ve ripped most of my old CDs and uploaded the files to a NAS so I can play them through the Music Library on Sonos. It would be great if I could view (not play, just view) my collection on my phone when I’m away from home, for the “do I already own this?” moments in a music store, or the “I have a great piece by [some group], but I can’t remember the name” moments with friends. Has anyone come up with an easy way to view their music library offline? (I know there are third-party apps, but if I don’t have duplicate my effort with 1000+ CDs, I’d rather not!)Thanks for any ideas!

I am installing SONOS Application 13.4.1 on a macOS computer running Monterey 12.1.I noticed during installation that SONOS requested permission to the computer’s Security&Privacy/Privacy/Accessibility setting, presumably, in order to control my computer.I would appreciate an explanation as to what specific control or functionality SONOS would like access to in this regard so that I can determine whether to deny / grant it access.Thank you.  

Hi I have an old Play 5 speaker and a Play 3 one too.I’m using the S1 app for the 5 and the S2 app to control the 3 as i understand this is the only way to get both to work due to age.I’ve recently ripped some new cds and added onto my NAS drive (WD MyCloud) i can index them no problem on the S2 app but they do not appear on the S1 app when done so, so cannot be played on the 5. If i try to index on the S1 controller it just says to update itIs there anyway of resolving this ? So i can listen to my new purchases on the older Play 5 speaker ? 2nd questionI’m assuming that my Play 5 machine can only go as far as the S1 controller and doesnt have the capability to be run on the S2 app ?  Thanks in advance Ed

Hello,Does anyone know the status of Play 3 hardware and if it is available on S2 Controller?The help article is useless, I’m not sure who wrote it but clearly a MS employee because it’s confusing and doesn’t really say anything!https://support.sonos.com/s/article/4786?language=en_US  

Volume down was working then just stopped. Volume up and mute works just fine. Using a TiVo remote. Tried pairing the remote again. Tried power cycling the arc and setting up the tv again. 

each time a new song starts, the sonos app pops up. this is very irritating

Hi,  I am using Android 12 and i can no longer clear the playback controls notification on my phone when Sonos is not active.  The only option is to force stop the Sonos app.  Anyone else found this with the latest Android update.  I know Sonos have said 12 is not yet officially supported.  Justed wanted to feedback that this issue exists.  Would be interested to know when an update for Android 12 is planned since the phones are starting to get it now. Cheers. 

So at work we have a pair of ones and a subwoofer and recently we added at home a pair of 5’s and another sub. Both are on different networks. Will my phone recognize and be able to control both systems on the Sonos app?I apologize if this has been asked way too many times already.

Why so complicated - your customers just want to listen to their music on their speakers.

Hello! Could we please have the option for the TV input to be in Full Mode like the Music input.This feature request is over 7 years old and we still don't have the option to do it.

Our local radio stations still appear in our favourites but they will not play. The only thing we have done is switch to Execulink from Rogers. Yesterday I spent two hours on the phone with Sonos support and was not able to find anything wrong with my Sonos. Is it possible for telecoms to restrict access and if so why?