Controllers & Music Services

Hey, I upgraded to ios17 beta last night and now cannot do trueplay. I borrowed my wife’s phone which has iOS 15.just a heads up

Hello! Since the total outage of Radioplayer a few days ago, Radioplayer service on Sonos app is still not working (at least for me), even if the service seems to be up and operating normally.I resetted the app, removed and reinstalled Radioplayer service but seems not to be helpful. Can anyone tell me if there are still problems? Other services works fine!ThanksAndrea 

I’ve tried deleting and reinstalling the S2 app, rebooting my MacBook Pro and the router and NOTHING WORKS!! I keep getting the same error message that sonos quit unexpectedly. Sonos has been working with occasional crashes but now, I can’t even open the app. Please help!

I don’t think iti is fair to impose to the buyers of sonos speakers unsolicited advertising.It isn’t consistent with the idea that we have bought top of the line speakers.It isn’t consistent with proper customer care and… have you listened to the ads?In German and Italian they are unbelievably primitive.  Truly ugly stuff.I don’t think it is a money spinner for sonos. Just a stupid embarassment.

Hi, I recently added some music to my plex server. When I try to play it via the Sonos Plex integration, I only get “Unable to play xy - The connection to Plex was lost”. This only affects the newly added music - the “old” one just works fine (I added some music a couple of days before I did the update to 15.4 - this one works). Plex itself works, I can play the newly added music via the Plex apps.Just before I did the update to 15.4 I didn’t had those issues.After that I tried to:upgrade the server to the newest version reauthorize the plex integration in Sonos Switched off all Sonos devices for a few minutesnothing helped so far.Does anyone have similar issues or any idea? It would really help me to track down the issue.

sonos has become utterly useless as a playback service for amazon music.songs stop in the middle of playback - error message   the song is not encoded correctly.or sonos just drops the link to amazon - error message  the connection to Amazon Music was lostI get these messages not one or twice a day but dozens.  I have asked tech support for help on these for years now.I gather since their developers refuse to fix this is it is a sonos/google doesn’t want to play well with amazon.Wish I had not invested in as many speakers or I would abandon sonos immediately.their speakers would be best suited for small boat anchors.   

How can I create a mix / songlist based on one song, with like songs, in Sonos. With Deezer, you can pick a song and create a mix based on it. How can I do this with Sonos (with Deezer as source)?

The Sonos controller for Mac OS has a major memory leak. I first reported this to Sonos several years ago. Sent them all the data, etc. Others have done the same. This is not something new and not something they’re unaware of. Here’s an old closed thread on the topic.Meanwhile, here we are, years later, and it still leaks huge amounts of memory. When first loaded, it uses a bit less than 150MB. After running for a long period of time, I’ve seen the memory footprint as high as more than 9GB!  That’s absurd.  Why doesn’t Sonos address this? Probably because the average consumer doesn’t know (or care) what a memory leak is, as long as it doesn’t crash their machine. They don’t realize that the ever-increasing memory footprint gradually slows their machine down with more and more swapping. C’mon, Sonos. Fix this.

Using teo iphones to control my sonos play 3. Other one working well but the other on not. When trying to add spotify to service then get announcement that network is not working even my phone is connected to network and can control forex. Radio stations in sonos.

I have 2 networks at home.  One for the family and one for my business.  I have a MyCloud EX2 Ultra Nas in my office and have some music that I would like to play in my home on the family network.  I want to add the \music folder to my Sonos music library but I’m not sure on how to do it.   I know that in order to stream from the nas when connected to the family wifi network, I need to do some kind of port forwarding on the office router but not sure what settings to use.Any help would be appreciated.

Hi there!I uploaded several songs with proper metadata on YouTube Music. Until a few days ago, when I searched for an album by typing the artist's name under 'Album' and tap the YouTube Music Library, I was able to find all albums by that artist. However, since today, I can only find two albums for that artist and some or none for other artists.But if I select "Songs" and tap YouTube Music Library, I can see all the songs by that artist. This issue is occurring on all devices (Android) with the Sonos app installed in my house, so it is not a problem with my device.I have not made any modifications during this time, and I have also tried removing and adding the YouTube Music account.This problem occurs regardless of whether I use the old or new search tool.SonosApp updated to the newest version.There are some problems with the Sonos app or with the API?How can I solve?Cheers 

Hello,I have insert on Sonos system my Spotify account (Family plan), but when I try to find something I Have difficult to find songs.If I try on direct on Spotify app, with same account, research works regularly.

Roughly a little more than a year ago I noticed that select tracks from compilations ignored my metadata and opted to treat them as a single track.To give more detail. I am an avid music collector and have many albums that are not genuinely a compilation. I have “fixed” metadata to treat the album as a single collection of tracks under a single “artist” name. In some cases these are scores/soundtracks that I wish to keep as the movie title as the “album artist” name and leaving each track as the artist. Also there are times were a guest artist is featured on the artist name where I remove the guest artist and add their name to the track title.I am one who cares more about keeping the album track integrity over being able to single out an track’s artist. When building playlists by artists, I like to keep a simple and not have to adjust parameters to comb through “artist feat, another artist”; especially when they are merely a guest vocalist on a single track.All was good, and I was able

So I have Plex setup on a NAS with one Server with 3 Managed accounts, each account has their own playlists. Plex doesn’t allow sharing of playlists between accounts. When I add the Plex App to Sonos it lets me see all the playlists for the Plex Admin account but there’s no way to switch to any of the other Plex accounts. When using the Plex app on a mobile device you can switch between the different Managed Accounts but that has no impact when using the Plex Sonos app. Any ideas?

I’ve recently realized that Sonos is not updating my iTunes playlist when I “Update Music Library”. New songs are added, but no changes to the Imported Playlists. I know there’s the 65K limit, and I know that there WAS a trick to remove iTunes playlists from the indexing if you added a “- “ to the beginning of the playlist name. Is this still true? 

Hi,If I use a MacBook Pro or Air M1 or M2 can I use AirPlay to stream Apple music in lossless to my Sonos system?

Hello,Is there a way to refresh/reload the library shown in On this device > Tracks ?  In my library 4 tracks are shown on the top of the list which shouldn't be there based on the alfabetical order. The metadata had a space in front of the title so i corrected that, in my other musicplayer it's corrected  but the Sonos app still shows these on top. I already re-installed the app assuming it would relfresh the library but they’re still there.See this printscreen: The list should start at “We're not Programs... In Mediamonky it's shown alright (slightly rearranged but that's problaby just how this app orders: 

Forgive me, I am a week in to owning my first Sonos product, the arc soundbar.  When I originally set it up, I was able to use the Spotify android app to connect to the arc and play music.  I do not have a premium subscription to Spotify.  Today, I cannot connect and play music to the arc through either the Spotify android app or by launching Spotify through the Sonos app.When Spotify first launches, you can connect to the arc but no sound will play.  If you fallback to the device you are using, Spotify will play music just fine.  When you then attempt to connect to the arc, the Spotify app will tell you that a premium subscription is needed to use this feature.So my question is - has this changed recently?  A week ago everything was great.  Today I need a premium sub to just play music to a speaker over wifi.  This seems backwards in the extreme and a warning to everyone over DRM and subscription services.  If I buy a network speaker I would expect to be able to stream music to it ove

Hi guys, I'm trying to use a remote controller with my Sonos Ray, but nothing works... Tried 3 different remote controllers and all options like moving closers to tv, new batteries etcetera... Help.

Sonos move user here. Spotify is linked and will play when used through the app. When controlling through voice Google will say “ playing Michael Jackson on Spotify”. Them nothing. I can change the song and volume using voice commands. Just won't launch. 

On the UK IKEA website the Symfonisk controller is showing ‘last chance to buy’ Perhaps their making an updated version to go with their new hub?

Hi,I’m thinking of buying a Project debut turntable. I have a Sonos amp which is linked to a set of old QUAD speakers. I would like to place the turntable in another spot (the same room) than the amp. Is it possible to link the turntable wireless to the amp? Or does it has to be connected by cable to the amp? Thank you for the advice! regards David

Hi Sonos team,The only way I found to play podcasts with my current service suscriptions is throught TuneIn, which works fine.However, when setting an alarm on my Sonos system, in the source/alarm selection, TuneIn shows/podcasts can be used, but when selecting a specific podcast for the alarm, the “recent episodes” appears, and only a specific existing episode can be selected. This is nice but it feels like a limitation considering the dynamic nature of RSS feeds and their usage.Could there be an option that would select the LATEST episode of a given podcast, and therefore would play dynamically the most recent one even if it hasn’t been published when the alarm was set?Perhaps this can be implemented with another service provider than TuneIn but the limitation seems to be “by design” in the Sonos alarm source selection (one specific song, one specific playlist, one specific episode...)I saw such a request from 3 years ago in the archives but couldn’t spot a suggested solution. Thanks

hey,so one feature I would love to see is a way to mark songs as “favorite” and a subsequent favorite list of songs, a playlist with all my favorite songs for example.I am referring to all the services outside of Spotify eg Sonos Radio or any other radio station for that matter. Please make this a reality- right now I have to take a screenshot of the song and save it to a dedicated album - it’s a workaround but not a very pleasant one. Thanks!