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Contributor I
May 10, 2023 5:07 PM UTC

S2 App “quits unexpectedly” on start up

I’ve tried deleting and reinstalling the S2 app, rebooting my MacBook Pro and the router and NOTHING WORKS!! I keep getting the same error message that sonos quit unexpectedly. Sonos has been working with occasional crashes but now, I can’t even open the app. Please help!

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14 replies

buzz
Grand Maestro
May 10, 2023 9:32 PM UTC

Full disclosure: I’m not a Mac user.

Does a Phone or Pad SONOS controller work?

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Airgetlam
May 10, 2023 10:30 PM UTC

Which Mac OS is in use? Which MacBook Pro?

 

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Bruce
Lyricist III
May 31, 2023 9:01 PM UTC

Same problem. Sonos controller worked fine. Got message from Sonos that I should update for better experience. Now after repeated downloads, can’t get the app to open on MacBook Pro 13- inch, early 2011 operating OS X El Capitan Version 10.11.6. I’ve been fine since 2017, even though every updated resulted in having to delete the app and reinstall. Just got to be routine, but it looks like I’m at the end of the road now that the new update results in a “quits unexpectedly” message. Would appreciate any advice.    

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buzz
Grand Maestro
May 31, 2023 10:06 PM UTC

Here are the controller requirements.

Edit: Corrected the link (stupid iPad copied the wrong URL)

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Lyricist III
Jun 1, 2023 3:19 AM UTC

When you say here, where?

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Lyricist III
Jun 1, 2023 3:47 AM UTC

Buzz, I’m trying to get my Sonos Connect to work again, but due to the download of the app quitting unexpectedly, I can’t even get it to open. Hope this helps. Also, the Sonos connect still works from my IPhone, just not the MacBook Pro described above. 

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World-Class Superstar
Jun 1, 2023 4:31 AM UTC

When you say here, where?

@buzz was trying to direct you here.

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Airgetlam
Jun 1, 2023 5:49 AM UTC

Not all browsers show the ‘underline’ frequently used to denote links, but if you click on the word ‘here’ in either @buzz or @beynym ’s posts, you should be taken to the appropriate FAQ. 

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Bruce
Lyricist III
Jun 1, 2023 1:11 PM UTC

Thanks Buzz. There’s my answer. I was lured into upgrading my Sonos Connect and now I have to buy a new MacBook because my version is a 10.11.6. If I had just ignored the upgrade it would still be working fine. Lesson learned, always check the requirements before accepting an upgrade that will enhance your experience. This one certainly didn’t. 

Is there anyway to download an older version?

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106rallye
Jun 1, 2023 1:37 PM UTC

No, and even then, if your system’s already updates is would not work right.

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