Controllers & Music Services

I have two Sonos speakers--one in my office and one in the kitchen downstairs. I listen to mine in my office while I work all day, and my family will pop into the kitchen and play music occasionally. However, Sonos seems to have changed this policy and will only allow Spotify to stream from one device at a time. I have the paid version of Spotify. I don’t understand why you wouldn’t let a family stream Spotify off of multiple devices--do you want us to pay for a new subscription of each device? Did I not spend enough money on this overpriced speaker system already? I feel like I’m paying premium prices for a less-than-premium product. I just want to be able to listen to music. 

Is there any news on when volume normalisation will be available for playing spotify through sonos speakers?I’ve just purchased 3 speakers for my business and I’m getting really frustrated at having to constantly alter the volume because the playback is either too loud or too quiet.If it’s not something you can/want to do please let us know and the reason why. I think we deserve an honest and comprehensive answer.

I have amazon prime / amazon music (not unlimited)When I try to open amazon music through sonos I get the message 'Request Operation Failed'I have tried to remove and re authorise my amazon account within the sonos app which hasn't made any difference.I have also checked my membership status in amazon music which is correct.After looking at previous threads these are the only suggestions but neither work.We've also tried this on my wife's phone (she uses apple where my phone is android) and we still get exactly the same message. Any help would be appreciated please? 

Have as part of my Sonos equipment thr old Sonos Amp that controlls speakers outside.  My problem is i have to be in house to control outside speakers.  Iphone wont connect to Sonos outside. How do i fix this.

My Sonos Beam volume control (controlled from Sky Q remote and TV remote) stops working after 5-6 hours. Strangely, I can still control the volume from the Sonia app on my phone.  Anyone have any answers as to what the problem could be? Thanks   

When watching my Sony Tv and listening to the sound through my sonos arc i can control the volume level up or down , by using the appropriate buttons on the TV  or Virgin media Tivo box remote and that works fine.However, when playing music through my sonos arc from, for example Deezer, i can only adjust the volume up or down by using the sonos app on my phone, whereas until recently, I have been able to also control the music volume using the appropriate buttons on the TV and virgin media Tivo box remotes.I just spoke to a Sonos technician/ engineer and he said that the TV and virgin remotes cannot control the volume of music on the Sonos arc and that i must use the app to control the volume…… even though my system has worked like this ever since it was brand new ( maybe 2 years or so old). OK its not a major issue and i can control the volume on the app, but it used to be so much more convenient to adjust the volume using the \tv or virgin remotes.I cannot understand why this has sto

why is s1 app not working right any more if you put your system on it turns on says some think in welsh then just keeps saying tunein but if i sellect the station on the app i have to sellect play every where i dont really want to upgrade to s2 as i will loose my play 5 from my system thanks 

Hi all, Long time user, occasional poster. I'm toying with the idea of installing some Sonos speakers in the bar/workshop area at the bottom of my garden (roughly 15m from my house, and it seems heavily resistant to any wireless signals).I currently have a relatively large Sonos set-up IN the house running on Sonosnet with a boost plugged into my router. I have tried just putting a speaker in the bar and hoping for the best, but alas, it is a no go. My question is....if I were to run an ethernet cable from my router in the house to a network switch in the bar, then subsequently hardwire those speakers, would it work?? I get there's STP implications so the switch would need to support that, but beyond that is what I suggest feasible? I've done some searching on here, but nothing seems to answer my question specifically. Thanks in advance, all!!

I recently bought a Ray to set up surround sound with my TV.  I grouped the Ray with my Sub and a pair of Sonos One speakers (L&R) and True Tuned it.  This works great for TV and movies but when I am trying to listen to music, not so much since it seems the majority of the sound is coming from the Ray.  Is there a way to have a speaker grouping that is tuned for surround sound (TV) and one grouping that is tuned specifically for music? 

 At work we have this sonos device connected to a windows xp.. its completely useless. The sonos app on pc is called Version 7.1, all options are basically greyed out. All we want to do is play our own music. Another problem is that we don't have access to the wifi that the pc is using, its some private airport wifi. So we cant connect our phone... i noticed the sonos box has an ethernet port. Is there perhaps some kind of usb that makes it so i can connect my phone to the sonos box? But i guess it wouldnt work with 4G? We have already tried to reinstall the app, repair the app etc etc, nothing works.. The only thing that works without problems is to use the radio stations.. so i was wondering, how hard would it be to make my own online radio and just search for it on sonos? Please don't tell me im out of options.. we want to play good music for our customers..

I will be cancelling my subscription to Spotify and want to switch all my playlists that were set up with Spotify to Apple Music. How do I get a list of the songs currently using Spotify?

How to play sound from Samsung phone (e.g. YouTube app or Netflix app) on Sonos Ray?

If I search for music on Spotify, not through Sonos, I have many options of songs and music I don’t get when I search using same names but using Spotify in Sonos.

I know this question has been asked before but there doesn't seem to be a fix and it's the one major issue that will make me return the Sonos Amp. I'm using Google pixel 3a with android 12 and can't get the volume controls to work when the screen is locked. Tried everything the articles suggested.Not sure if it's an android issue or Sonos but Sonos should consider adding small remotes for volume and play/pause. Can be a wifi remote not IR necessary so no need for added complexities and components. This will reduce dependence on iOS and Android. 

Sonos wake up alarm no longer plays radio station. Deleted alarm. Reset alarm. St to NPR. Still plays chimes!

SORRY - FOUND MY WAY TO THE RIGHT BROWSE AREA. But still haven’t found a way to search.  I used to be able to search for radio stations on TuneIn in Sonos. Haven’t used it for a while; now, there is no search bar. There are only different categories to browse, but they do not have all the TuneIn stations. I have Franceinfo in my favorite radio stations, but it is not to be found in any of the browse sections. If I removed, I wouldn’t be able to get it back. What gives?   

For a very long time now the Sonos playlists keep disappearing from the My Sonos page so I am unable to play them - when will this issue be fixed?

I’ve had my sonos gear for about a year and had virtually zero problems with the app. Until the last week or two when I’ve had constant issues. System not found, music services not found. A reboot of the phone usually fixes it. Phone is a Galaxy s21. A couple of things changed around that time:I replaced my One rears with Fives and moved the Ones into a bedroom. I got a new wifi 6 router and mesh extender.Today I tried wiring one of the Ones in the bedroom to the router but that doesn’t seem to have improved things. Is this an issue with the latest update or something else? I really don’t want to remove and re-add things because I have a ton of difficulty getting a Trueplay tuning I like.

Is there any benefit at all in accessing Apple Music via the Sonos app, when I can stream directly to my Sonos Speaker from Apple Music?

The Sonos App displays an album in the wrong order.  iTunes displays the album in the correct order.  I have deleted the album and reinstalled into iTunes library with the same results.  Help appreciated.

Hi all.  I can't believe I'm the only one frustrated that I can't choose the timing of the timer programming that controls when playback stops.  1 hour or 2 hours....why not 1h40...?  especially for the evening.  A timer like on a telephone would be so much more flexible to use...Is that really too much to ask of SONOS...?  I really don't understand how this could have gone on for so long....I'm counting on the most seasoned to send the request back to the appropriate services.  THANK YOU in advance for all of us.

Hi folks, Happy Sonos user for a few years now. I wanted to give Sonos Radio HD a try a few days ago, and it seems like it’s not available in Israel..Is there an ETA for availability in Israel / roadmap for other countries? I think the app should have prevented me from starting the trial provided it’s not supported in my country, or at least indicated that to me before proceeding. It took me a few support calls to understand that this is the issue..Thanks!

@Sonos Is it possible to put Favorites in the Music source of Alarms?Now we have to search the whole list for our favorite Sonos station and sometimes I search by station, so I don't know where to look for it in genre / country / ....

This will be long because I’ve seen others ask this question and no one answered it except to tell them how they should have wifi. I have Sonos one Gen 1 speakers. I have internet.  I’ve downloaded the SONOS S2 app on my computer. It has 16GB of memory and a 1TB SSD hard drive.I do NOT have subscribe to wifi because it’s an additional $39.99/mo with my ISP provider. I run everything via Ethernet cables.Is there a way to hook up these speakers WITH OUT WiFi? I have Ethernet cables connected to them all and each one has a dedicated spot in the the racks, but when I try to use the app it says “WiFi isn’t connected.” I have plenty of internet going into the computers, which is how I’m typing this… I just don’t have nor do I want WiFi. All the computers connected via Ethernet work. All the security camera connected via Ethernet work. All the everything connected via Ethernet is working… EXCEPT these speakers. How do I make this app work so the speakers will work? 

I have several Spotify playlists. The largest one has 4,000 songs. When I try to play that playlist via the Sonos app, I get “Unable to add songs to Queue”. This happens in both the mobile app on my iPhone and the Desktop app on my PC.I am able play a Spotify playlist from the same account that has 775 songs in it.What is the maximum number of tracks I can have in a Spotify playlist if I want to play it via the Sonos app?