Controllers & Music Services

Hi, I have a 24” touchscreen monitor built into the wall (Mainly to scroll through a photos screensaver).More a question to Sonos tech’s or designers, can there be touchscreen mode/option in the Sonos windows settings?The size of the volume and track playing is terrible to adjust with a touch finger.!  I cant slide to well with my finger but the tapping on the volume bar makes it move a little each tap.Even selecting songs could be better.Sort off like the Sonos phone app,,, or just making the volume bar longer and tracking bar longer for finer adjustment across the top of the player. Bigger buttons and menus too would be great?Thanks.! 

I have iPhone XR 14.6i installed it and set up 2 sonos one speakers. It does the setup and then asks to register and update. But then it is unable to do it and says unable to update at this time. Upon multiple tries, same result occurs.I click ‘will do later’ but then I keeps showing that speakers need updating. Then I try to go back to update, and then it starts crashing, saying unable to connect. if I give up and go to it again some other time, it is not even able to connect to Sonosite and just stop working. I have uninstalled and installed multiple times without any result. At the moment, these speakers are dud to me. Need some sorting out.I have tried this on iPhone max as well 14.6 and same result occurs.  

I’m playing a Spotify album. In the Windows app, the app/UI constantly refreshes (loading icon appears in the queue area every 2 seconds, time values and seek bar flash). That results in some flyout parts like the volume levels to close on their own, making them close to unusable. I’ve made a short video better describing the problem: Screengrab Video TIA,-- Jakob

A touchscreen controller for Sonos, using a Hyperpixel 4” touch LCD display and a Raspberry Pi Zero WH.Using https://github.com/maru-sama/sonoscontroller.  Pi configuration based on http://www.weigu.lu/sb-computer/pitoucon/index.html, with mods for touch rotation.Provides a full-time desktop display of what’s currently playing, along with basic control. 

Hi allI have a 5 - 7 year old mixed system with Playbar, Sub, Play 3, Play 5 and Connect. My Play 5’s are S1 only so I haven’t done any updates since S2 was launched for fear of them no longer working. Everything works great now so I have no need to update.We have just added an extension to the house, and so I jumped on eBay and bought an old 2nd hand Connect so it would be S1 compatible. When I just tried to add the Connect, the Sonos S1 app (tried both on Android and on PC) both require me to update before it will let me add the new device.Can I add the new (old) connect without updating? Or can I update the apps and stay in S1 world? I’m just worried that if I press the update button it will update me to S2 and then I can’t use my Play5’s anymore. I have no idea what the new features of S2 are but I’m fairly sure I don’t need them. Everything currently works great! My PC Currently running v11.2.3.My Android currently running 11.2.10Cheers - Matt

I have two SiriusXM accounts, one for each car. This allows me to use two streams as long as each stream is started from different accounts. This will work OK from the Select Music Source and Alexa is set to use one specific account. The problem is when using Favorites because there’s no way to distinguish accounts. It would be nice if there was a way to easily see what account is tied to a favorite before using it.

I used Sonos speakers a while ago, 5 years +. My friend had the system and I was really impressed. I recently decided I needed some speakers at home and remembered Sonos being the best quality. So I purchased the double pack of the ONE SL. I have to say i’m shocked about how much the usability has declined. Have had constant issues with connectivity, no one is available over the phone, can only connect one of the speakers, does not work on wifi, one of the speakers will not connect at all even over ethernet connection. Complete embarrassment of a system.Will be returning for money back, ill go and give Bose a call. Don’t waste your time with Sonos. I have exceptional wifi too.  

Is there a scaleable icon for the Sonos Roam when displayed in the file manager of Windows OS.  

I write to share my solution to enable the Sonos S2 Controller to access my Mac music library; it has been frustrating but I believe the solution is quite simple. First, I have a Mac mini (M1, 2020) running the latest version of macOS Big Sur (version 11.5). My music library is located in the default location. I have the Sonos S2 controller installed on my iPhone. My Sonos system has a Boost, Playbar, Play 1, and Roam. The problem was that my Mac would not allow the Sonos controller to access my music library.To make this work, go to the Apple Menu and click on System Preferences. Then, click on the Sharing folder. Then check File Sharing. Add your Media folder to the Shared folder list. Once you add the folder, you will see several users with privileges listed. Add SonosDMS with Read Only privileges. While you are here, please write down the Computer Name; you will need this information for the final step. Close the folder.Next, click on the Apple Music application. Go to the menu bar

Not sure if this message board is a good place to give app feedback, but here goes:The Sonos app keeps presenting me the banner “The Sonos S2 app is now available Check Compatibility”.Couldn’t the software automatically determine compatibility without prompting me? I have 3 devices, 2 of which are not compatible with S2, and no amount of prompting me is going to make a difference! Not a big deal but just annoying that it keeps coming back even after I dismiss the message.

Is it possible for me to use the beam as a mirror for for phone and tv to make ex(Netflix / Hulu) pop up on my tv and have the sound go through the beam? Basically is it possible to have the beam act as a screen mirror and not just as a audio mirror ?

The room plays such an important part in the sound. Could Sonos please enable the Trueplay feature or provide a more sophisticated equaliser/dsp on the Sonos Port and Amp?  Sonos Port and Amp are priced as Sonos premium products and don’t have this feature yet their cheaper products like the One do.Other companies like Marantz, Lyngdorf, NAD offer room correction for their amps without knowing the speakers so this can’t be the reason for not including it. If Sonos added such a feature to their Port and Amp it would give them a significant competitive advantage compared to more similar priced products. Thanks.

Apparently my One SL updated to S2 last night, even though I have auto-updates turned off (as I wanted to avoid this happening). I called Sonos support, who informed me, after much troubleshooting including a diagnostic report, etc., that the update was forced through to all SL units. Resetting my unit didn’t help, as this is apparently irreversible even though I didn’t initiate it.As someone who currently relies on a mixed system of old and new speakers using the S1 app, this seems like a really bad customer experience. I was basically told “yes, we did this. No it can’t be reversed. You have to use two apps now”. At least if there had been some notice of this change I wouldn’t have wasted hours troubleshooting and calling support.Anyone else have this happen to their One SL?I’ve been using Sonos heavily for 10+ years and have mostly enjoyed and recommended it often. In fact, I had just ordered a Move and was going to add a few other units (just moved to a bigger place), but am a bit

By using the magnetic mounting plate, battery life gets reduced for below 24h hours! Simply not using the magnetic plates, battery life comes back to normal… learned this from another community platform and couldnt belive that its true!

I know, another thread started with this topic.  BUT…This is a LARGE installation, over 15 Sonos devices, in a very large home installation.On a Unifi Managed network.  I know EXACTLY the status of the six WiFI APs that are finely tuned for exact coverage in a intentionally designed network.I can SEE the Sonos devices on the network.I can see 82-99% signal strength of the sonos devices that the controller (and app) can’t see. The Sonos devices fall out of the Sonos network, yet remain on the WiFi network uninterrupted.  The EdgeRouter maintains the IP addresses of the missing Sonos units.  The MANAGED network works flawlessly for 75+ other devices on it, and SONOS is the only devices that ever have a problem.This forum is full of advice that basically says turn off all the Sonos devices and reboot your network router.  This is a ridiculous solution to advise customers to do constantly to resolve issues with your equipment.  And for those of us with large Sonos systems, and, as crazy as

Please consider adding a feature to the 'About my system' in the Controller a count of tracks can be displayed and a used vs. remaining capacity % could be displayed.1. This would allow Sonos owners to manage their own libraries2. reduce cost for Sonos in removing unnecessary traffic to Support for such a trivial request allowing them to focus on more serious support issues 3. Remove the time and inconvenience for Sonos owners having to contact Sonos Support for a trivial request     

I’ve seen a few questions here about how to stream MLB audio from the At Bat app to Sonos.  I recall that a few years ago there used to be an Air Play icon right in the app that you could use to easily stream to Sonos.  But that no longer exists in the MLB app.  So here is how you can do it in 2021.Open the app on your phone and start playing audio for a game Swipe up on your iPhone, this brings up the Control Center The Control Center should show a section that displays the currently playing audio From this section you will see an Air Play icon Click on Air Play and you should see your Sonos as an option (as long as it is a somewhat modern Sonos that supports Air Play) 

My main gripe is that 90% of the time I go to tap on the speaker icon to change the volume, the app opens unintentionally because the speaker is too small.So, I suggest to change the hotspot area so that anywhere in the green area will open the quick access volume control. Maybe this could also be extended so that only the blue area opens the app, pink are back/stop/ffwd and yellow is room selection. Tapping in the area outside any of these will just be a dead zone.Please see my crude illustration…  

Spatial Audio/Dolby Atmos music is now available on Apple Music through the Apple TV 4K. It’s exciting to see more streaming services adopt these higher resolution audio formats.To play Atmos music through the Arc, be sure to have a TV with HDMI eARC or an HDFury Arcana and tvOS 14.6 installed. On the Apple TV 4K (1st Gen) model, go to Settings > Apps > Music and set Dolby Atmos to Automatic and Audio Quality to Lossless.Enjoy!

Hi All,I love the SONOS setup I have setup in my workplace. I have 4 placed around a medium sized office, and it provides great music at low volumes around the office. I have curated some Spotify playlists to play throughout the day too, which added to the experience. I attached my Spotify account to my SONOS account and it’s seamless. Here’s my question. I have each playlist set as an alarm on the SONOS system to change throughout the day and stop at closing. There are plenty of songs on each playlist to take up the amount of time each playlist runs + more to give some variety each day. But, the same songs end up playing at the same time each day. I have the Shuffle Music setting ON for each of the alarms and it still does it.  Is there a better way to set this up than using alarms or am I missing a step in getting it to actually shuffle the music?

I and many others are very frustrated that I can no longer have full control of the sonos app in windows 10.Please tell me how to restore this functionality or how to work around this issue.Thanks

When will iOS Shortcut be abailable for the SONOS app?It would be very helpfull to start the last or a special defined playlist in a room and activate a sleep timer by only one shortcut/ voice command.

HeyNot sure if this is a use question or feedback.I use quite often the function "start radio" from a specific song. I find it's a nice way to create a playlist without much effort. The thing is, when I do this I like being able to see the proposed queue and edit it, removing, skipping or resorting songs. When I try to do this in the Sonos app the queue seems empty, is this normal?The result is that I default back to my YTM app, but since it cannot directly cast to my speakers I need to go through my TV Chromecast, which unnecessarily keeps the TV screen on while I play music.Would be great to know if others also have the same issue and being able to raise the feedback to the dev team. ThanksSergio      

Western Drive have been compromised and told me to disconnect MyBookLive from the internet so my 125gb of music, lovingly put together over 18 years is now invisible to Sonos. WD solution… I transfer it all on to something else, send them the hardrive they send a voucher for 40% off certain models and I buy one and transfer from the “something else” to the newly purchased item.

​I’m having problems right now with the S2 Android and PC apps telling me that something on my system is incompatible. I have three Play:1s, none of which are reported on the System page in my account as incompatible.Solutions for fixing this incompatibility message such ashaven’t helped. When I follow the steps from that, I get to the point of checking for updates, where I get an error 1101: https://support.sonos.com/s/article/4908From that page, when I restart the S2 PC app, it says it’s found Sonos on the network (without noting any incompatibility) but tells me there’s an update, which just goes back around to that same error code.All the troubleshooting points past that are not relevant (not using Android app, no device on Ethernet, no settings on router changed and devices are working properly).I’ve had the same message about incompatible devices when installing the S2 app on my Android phone. I am therefore still using S1 on it.