Controllers & Music Services

After updating the app today, "Room Settings" disappeared from my Settings page. I can no longer adjust anything. Does anyone know what's going on?

Really enjoying my new Sonos system. Have been building a pc based library for jazz & classical items (~2,000 files) over many years. I'm an Ubuntu(Linux type) user. I've streamed all my library items to the Sonos system and have solved the genre issue by setting custom tags in the TCON (id3v2) frame. So far so good, however some files show up in Sonos as just the file name. I suspect that these files do not have GEOB tag values, at least that's the only difference I can see at the moment. Setting a title or genre tag is straight forward but looking at the GEOB tag I feel I'm getting out of my depth! I know that there are loads of posts on the subject of tags with Sonos but haven't seen anything of great relevance to my problem. Any ideas would be welcome.

Hi there, I have been experiencing the issue ever since I opened and am using a Sonos Bridge bought 12-18 months ago. Before I continue, let me say that the reason I am creating a new thread is because a) The proposed solutions in other threads haven't worked and; b) I am living in an apartment for university students that provides their own wireless internet with their own modem and router. Hardware: Play:3 - Two Bridge - One The router in my apartment is on the other side from my Play:3's, which are in my room, approximately 10-15 feet away. When first setting up the system, I was able to quickly and easily find both the Bridge and Play:3's. Sonos asked me to update and when I did I was "unable to update" due to a "problem in checking for updates (1101)." I am given the options Try Again and Not Now. When I choose Try Again Sonos falsely tells me my products are up to date. I have tried unplugging everything, restarting my computer then only plugging in the B

Roon v1.3 is good.. but are Sonos + Roon working together on getting the Roon Advanced Audio Transport enabled for Sonos? Bluesound has it and I want to keep my investment in Sonos..

For what it's worth, I have 6 Sonos zones (2xZP80, 2xZP100, 2xPLAY:3), and 2 Echo's (both of which happen to be right next to my kitchen and MBR Sonos PLAY:3's). I adore both products and have been dreaming of this announcements. I almost held off on purchasing the last 2 PLAY:3's because I was loving Alexa so much, and now I'm glad I didn't. The combination will be great. Now all i want is to be able to be on the private beta 🙂 I've been a Sonos heavy user since 2006, and I've been an Alexa heavy user for a little over a year. They play slightly different roles in my life today... I do find myself asking Alexa to shuffle music, which is annoying, since it doesn't know about my local Sonos library and playlists. I ask Alexa to play the news and podcasts, which is great, but it doesn't play throughout the house - which is annoying. They just should play together. And now they're going to. Peanut butter and jelly. Chocolate and peanut butter. Sonny & Cher. Good stu

How can I change my controller settings after moving my speakers round.?, delete rooms, add playbar to living room from a TV room

Hi, I have Sonos controller app on iPad and iPhone. I have a sonos bridge connected to a home hub 3. I regularly - several times a day - loose connectivity with the sonos app - it just says searching for sonos system. This will happen although the sonos components are happily still playing music. The only way to get connectivity back again seems to be to either reboot the router or switch wifi off and back on again on the ipad/iphone. It's very frustrating. Have there been software updates recently that might have screwed the connectivity up? Up to about a few weeks ago never had this problem Thanks

My desktop has both a wifi local network, where my Sonos system resides, and an Ethernet connection to a larger building network. When searching for a Sonos system, the Sonos software seems to default to the Ethernet connection, where it finds another Sonos system. There is no way to select which Sonos network I want to connect with. How can I connect with my home Sonos system?

I have 500 songs liked on my Soundcloud profile, but when I go on to view/play them from the Sonos app, only my most recent 180 show up. How can I access or get the rest of my likes to show up? 

Since the last software update, I have found that grouping devices no longer works reliably. Grouping either doesn't happen or the devices drop out of groupings randomly. Is this a problem others are having? Is there a fix?

Hallo everybody! Still available the APP Sonos Controller for iOS 5.1.1 onboard on my iPad 1? I've got a lot of music inside and I would like to connect to the brand new Play3...

Partway through each song, the above message comes up on the phone and it fades into the next song on the album. Apple Music problem (no problem with Pandora or Amazon)

Sonos thx. for creating the Android Mobile Device streaming capability the only thing it needs now it the Folder View. Music genres, etc. are nice for iPhone folks but I (and possibly most Android users) like to categorize/organize my music (on my mobile device) into folders. Allowing parent level (down thru sub) folder playback would be icing on the cake. Similar to what the desktop/mobile controllers currently have (Music Library\Folders). Please add this capability to the next Android Mobile Device streaming update.

This is my first post. I have a large open floor plan (700 sq feet) and I'm trying to create an equally high quality soundstage around the room. My setup sounds good however I find that the volume of grouped speakers is not consistent (probably due to using different speakers). By this I mean, that when sitting in the middle of the space, volume has to be adjusted for specific speakers in the group so that it sounds even. As a result, I have to adjust the volume on individual speakers in the group so that volume from one side of the room isn't noticeably louder than the other. All speakers sound good. I've taken advice from the Sonos Community in choosing my setup. I currently have the highly recommended play 1 pair and sub on one end of the room (living room area) and a single play 5 gen 2 on the other end (kitchen). The play 5 volume always needs to be increased so that it is not over powered by the play 1 pair and sub. This is true although I am sitting slightly closer

Have only had my system, Play 1 & 3, for 12 hours so far and love it. Only thing I've found which is an issue is when streaming radio the sound quality isn't as rich as when listening on my DAB radio. I assume this is because DAB transmissions are of a higher quality then online radio? I wondered if anyone knew of a streaming source for radio that is Sonos compatible that is of high sound quality. The radio station I mainly want this for is BBC 6Music.

I updated sonos controller yesterday. Seem to now be running a beta version 7.2 of sonos conroller for Mac (though did not sign up for this -- not intentionally). Since then not able to play apple music through sonos. Removed apple music but then could not add it again. Grateful for advice. Have submitted diagnostic info. no.7064873

Have created a new folder in MyCloud and can't see how to make it 'findable' by Sono Any help would be appreciated

I used to have 9 play:5 speakers connected to my network. However, earlier this week we had a network outage and the wifi had went down. Ever since the outage when it was resolved the controller did not show all the speakers. Now I blew out the old setup to try and reconfigure them again, but it can get one on and it won't let me add another.

Can't seem to find a definitive answer on whether I can link my play 1 to a TV via a connect with Toslink, to play television sound through the play 1?

Any plans for a Chromebook Controller?

parfois le morceau est correct et parfois il coupe et laisse un message d'erreur(le morceau n'est pas correctement codé.) que veux dire cela?

There is more than enough room on iPad app to display song lyrics - why can't I see all the ID3 tags in Sonos?

Hello. I can't add Sonos Playlists (error message says its full and to delete), but I also cant delete old sonos playlists (ask me to confirm delete playlist, I select yes, but nothing happens). Tried on all 3 types of controller (CR100, Android and Windows) tried resetting controller, to no effect. updated to latest version. no effect. Tried on Andorid App, same problem. I have about 36 playlists, some date back to 2008... additional Background: Hardware is 2 x ZP80 and 2 x ZP100. I have had Sonos since 2007, current use the original brick controller (software is v 7.0) plus the controller App for Android and controller App for Windows v. 7.0 ( using windows 10).

Many menu items (including quit sonos and preferences) are greyed out. I can connect the play1 to the router directly and get it to play but its not finding the wireless. I have a new router though I'm pretty sure it was working since I got the new router. I did recently update the sonos controller. what the h can be done here?

Why must there be a 5 sec. delay when adding a song to the queue, before i can navigate in app again?