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Stephen Powell
Contributor I
January 14, 2017
Answered

App wifi drops off iPhone iPad Sonos plays on

  • January 14, 2017
  • 7 replies
  • 814 views
Hi, I have Sonos controller app on iPad and iPhone. I have a sonos bridge connected to a home hub 3. I regularly - several times a day - loose connectivity with the sonos app - it just says searching for sonos system. This will happen although the sonos components are happily still playing music. The only way to get connectivity back again seems to be to either reboot the router or switch wifi off and back on again on the ipad/iphone. It's very frustrating.

Have there been software updates recently that might have screwed the connectivity up? Up to about a few weeks ago never had this problem

Thanks
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      Best answer by Jabba1980
      I've recently had an issue after upgrading to ios 10.2. All devices that are still on 10.1 work fine, devices that have been upgraded all intermittently get the message "...you need to be connected to a wireless network to use Sonos..."

      The fix for me on the 10.2 devices was to disable Wi-Fi assist. (Settings > Mobile Data > Wi-if assist)

      My view is that the sensitivity of Wi-fi assist has changed in the latest update and is causing intermittent issues with the iOS controller.

      7 replies

      Mrplastique
      Lyricist II
      January 15, 2017
      My wife has a similar issue on her iPhone (6) however it rarely connects and is always looking for the Sonos system. However my iPhone (7) works fine and I have no issues using Sonos from a MacBook Pro. This seemed to have happened after a recent update. Interestingly, she can play music through Spotify to the various rooms in the house, but not directly from the Sonos app.
      John B
      January 15, 2017
      Do you have a dual band router? If a phone connects to tbe 5GHz network then (depending on the router) Sonos may become undiscoverable.
      Mrplastique
      Lyricist II
      January 15, 2017
      Hi John, I assume you answer was for Stephen however, I have a Cisco Meraki access point - had one SIDD working for years, Dual band with band steering. Interestingly, I've created a new SSID, 5GHz only and so far things look ok. So possible faulty 2.5GHz aerial on my wife iPhone phone... or a strange bug as Sonos is the only service she has connectivity issues with on the home network.
      John B
      January 15, 2017
      The WAP isn't a powerline wifi extender is it? They have been particularly known for causing problems with controllers.
      Jabba1980Answer
      Collaborator II
      January 15, 2017
      I've recently had an issue after upgrading to ios 10.2. All devices that are still on 10.1 work fine, devices that have been upgraded all intermittently get the message "...you need to be connected to a wireless network to use Sonos..."

      The fix for me on the 10.2 devices was to disable Wi-Fi assist. (Settings > Mobile Data > Wi-if assist)

      My view is that the sensitivity of Wi-fi assist has changed in the latest update and is causing intermittent issues with the iOS controller.
        BoredofBalham
        Prodigy II
        January 15, 2017
        On any BT newish hub, disable smart set up and any access restriction system on your router.
        john_354
        Contributor I
        February 13, 2017
        I've had similar problems where I could only find the sonos app working on my iPhone if I stood 6 feet away from the router. Before I could be 2 floors up and still get reception! It seemed to start after the Jan update to the Sonos app but it could also have been the IOS 10.2 upgrade. I've tried Jabba1980's disable WIFI assist and it seems to be working again. Thanks.
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