"Unable to play '......' - the connection to Apple Music was lost"

Forum|Forum|9 years ago
November 26, 2016
5 replies
964 views

Partway through each song, the above message comes up on the phone and it fades into the next song on the album.

Apple Music problem (no problem with Pandora or Amazon)

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Jeff S

Retired Sonos Staff

Partway through each song, the above message comes up on the phone and it fades into the next song on the album.

Apple Music problem (no problem with Pandora or Amazon)

Hi Deanfurb,

I'd like to take a look at a diagnostic report from your system. Please send in a report and reply with the confirmation number,

Help others find useful content by clicking the like button and selecting the best answer to your question.

S

sesh77

Lyricist I

I've the same issue. It all started recently. Diagnostic report confirmation is 6999029

S

sesh77

Lyricist I

Deanfurb trying restarting your modem / router as it resolved the issue for me. I think it is due to slow internet which is skipping and unable to connect to Apple Music. Hope this helps you as well.

O

Owen454

Lyricist I

Same issue... 7016752

Edward R

Retired Sonos Staff

Same issue... 7016752

Hi, Owen. Welcome to the community. Your router is on a very busy channel. Please log into it, change the channel to 1 or 6, then reboot your speaker. If one doesn't help, try the other. Let us know how this goes. Thanks.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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