Controllers & Music Services

SONOS has done an absolutely admirable job keeping all there original hardware compatible and functional, and I commend them for that. I mean over and above what should be expected of them, but they have chosen to drop support for the CR-100. There will be more casualties to come, as new features are seemingly being hindered by their aging platform of the original devices. They have had the beta program operating for years allowing public beta firmware and software to be tested by those that choose to become members. The system has the ability to load a different Fork of the Firmware and Software to do this. It is time to develop a Legacy Program as well to allow people to choose their path. Move on to version 9 with new features and free support (but without CR-100) or continue with the features we have today on 8.x There is no reason why this could not be done. Give the CR-100 and the other legendary Sonos Legacy devices a chance to continue to be used as they are used t

I upgraded yesterday to the lates version for Android. After this none of the cover art in my local music collection is shown any more. They did previously. My local music collection are on a NAS where each album folder has a folder.jpg in 1024x1024 resolution. All music files are flac with no embedded cover art in them. Is this a bug or a change in how cover art are handeled?

I just bought a Sonos Play 1 today at Best Buy. Samsung Note8 can't find the Network and I am stuck setting up the speaker. I tried an older android phone and I was able to connect. I am not going to use an old phone just to play music, is there a work around to this if Samsung Note 8 is not compatible?

Searching the App store, there shows but the option for an iPhone or iPad, but not an iMac? The version on my iMac stopped working, so I was advised to remove it and start again.

The app just updated to the latest version then when I opened it it asked to update the speakers. I read the update and it said it was for a couple small improvements and no where at all it said that if you have a sonos speaker plugged into a access point that you will NO LONGER AFTER THIS UPDATE WILl YOU BE ABLE TO GROUP PLAY WITH OTHER SPEAKERS IN OTHER ROOMS . It now straight after the updated app and speakers firmware , states that the speaker I have plugged in through the access point will be unable to be grouped with any other speakers in the entire network , I would have to purchase a boost to do this . The group functionality was working fine and because of the misleading and false description not including all the changes the app will make if i update it , I want to be sent a firmware so I can downgrade and a link to downgrade my app too. Or release another update that does not include this flaw and lets me group my speakers that are connected through access points. Why would

So I registered for the recycling program with my CR100 Controller but still, haven't received email credit? Does anyone know how long it takes to get this?

I have v 8.3 Sonos Controller on my iPhone. When I go into it, it tells me there is an update. In the past, it would just then update, but now it sends me over to the App Store, where the App Store tells me that I'm up to date and was last updated 3h ago. However, every time I go into the Sonos Controller it says "Sonos update available" with an "Update Now" button that takes me back to the App Store. How do I get beyond this? Do I have to just ignore it until the next update? Not thrilled with it now wanting to force me to the App Store yet not know if it is updated or not.

I have deselected App refresh and 'Automatically check for updates' from Sonos controllers but I still have a menu item called 'Update Now' prominently displayed in the apps. I have tried restarting the apps but it still appears. How do I remove it? I am worried that I may accidentally update the system. Thanks

I frequently find that the spotify app within Sonos not only does not refresh my own playlists, but now I'm finding it's not even loading all of the results on Spotify's own server. For example, search for "Taylor Swift" Her new album Red is available within Spotify, but if you search Spotify within Sonos, it is nowhere to be found.

I would like to be able to right click on a song/songs and go to open with, and have the files go directly to the Sonos controller and play. Itunes, windows media and many other player do it.

I've been a Sonos customer for almost 4 years now. I started with a Sonos Connect:Amp and loved it so much, I continued adding components (2x Play:5, 3x Play:3, and a Sub - have been considering 2x Play:1 and a Playbar). Additionally, in boasting about the simplicity and stability of Sonos, many of my friends and colleagues have also added Sonos to their life. Unfortunately, over the past year - each update causes more problems. It's to the point now where I dread updates and delay updating itself until I'm no longer able to run my system without updating. I'm not sure what you guys are doing - but I'm getting really tired of resetting my entire system, fiddling with switching router brands, and struggling through non-responsive music services every time you feel like making some incremental update to a system that worked pretty much flawlessly 4 years ago. Sonos definitely seems to have lost touch with the user friendliness that sold me as a customer. I'm really hoping you get

When new updates arrive from Sonos they are indicated on all my devices, which is excellent. The updates install from the Apple app store for my iPads and iPhones and just work. items i.e. iPads, iPhone. However, when i want to update on a macbook air or my Mac mini. It never works from the app on each of these devices i get error messages . Why? i have to download software from the Sonos site and update. It just seems that there is something lacking

again tonight all of a sudden 4 of my 6 speakers dropped off the network. WTF, what other brand is out there that is wireless like Sonos? This used to be a great speaker, now you have to setup and login to an account to do anything with them. every fucing software update loses my stations and I have to add them back. hey Sonos if you can't find a decent programer that can do upgrades and not lose shit you need to give up

It's been a few months without having *Favorites listed in the App and I find I use the desktop controller most of the time now as this is the only way of seeing them in a straight vertical list. If they could just be added back as a menu item at the top of the Browse tab in the App that would be great, or even better as an option to replace the My Sonos tab with a *Favorites list?

Bonjour, Comment connecter un Iport Connect a un réseau WiFi utilisant un Boost ? Cordialement. Bernard.A

Hi, Just received my Playbase and I have it hooked with my two Play 1 speakers for surround sound. I bought Chromecast Audio so I could integrate Playbase with my Google Home, but there doesn't seem to be a line-in. I thought Playbase was able to integrate with Home. Maybe I was wrong. If not, does anyone know how to integrate Playbase with Google Home? Thanks, Kenny

I'm running a BT HomeHub 6 in dual mode - 2.4GHz and 5GHz. Obviously, my Sonos One will only connect to the 2.4GHz network which is fine (plenty of questions already on this). My iPhone 7 Sonos Controller is connected to the 5GHz band and doesn't find the Sonos devices. Is this to be expected? Can anything be done other than disabling the 5GHz band?

iOS app, currently running 8.3.1 I had the red dot 1 on top of "More" I clicked on it then clicked on "Update Now" it said "Sonos need updating..." and says to click on the Update button on the bottom I clicked on "Update" and nothing happened I went manually to the App Store and did find a waiting update for the Sonos app there I updated at the App Store then I had a message telling me to update within the app itself that update went quickly and everything is working fine I'm just posting this in case anyone else has the same problem and can't get the original Update button to do anything

So I have looked around but didn’t find the answer anywhere... When I save a playlist as a favourite (because I want to select it with the Xpress remote that I got as a replacement for my CR100) the same playlist now shows up TWICE under “My Sonos” in the iOS app. I can delete the favourite, then the original playlist stays on there. If I delete the “real” playlist, both entries disappear... I am sure this is not how this is supposed to work, as all my favourite playlists are showing up two times on the My Sonos screen. I have looked but have not found any way to switch the iOS app to just showing favourites or only playlists on the My Sonos screen. Am I doing something wrong?

Surface Pro 3 running Windows 10, Sonos application version 8.4, build 41350131. When the application is opened and any results are returned in the right-hand pane, the pane does not show the scroll bar to enable you to scroll through the results. None of the panes can be resized to enable to the scroll bar to be resized. Maximising or minimising the application does not resolve the issue. The user is unable to scroll through the list of results returned, unless using screen touch to drag the results.

There seems to be an issue with the way that mute works when controlling the Sonos from the Sonos app or from a remote control (like my Harmony Ultimate). When the speaker has been muted and then the volume up button is used, the Playbar is not automatically unmuted. If I click the physical volume up button on the Playbar device - it will automatically unmute. But this does not happen from the Sonos app when I increase the volume or from my Harmony remote control. The current behavior is very "dangerous" because some people thinks the volume is turned down and keeps pressing the volume up button. But nothing happens because it is muted. But even if the device is muted - it is actually turning the volume up (I can see this in the Sonos app). When they finally try the unmute button, the volume might be at top level and the speaker might be damaged because of the high volume. I'm not sure if this is a bug or intentionally done like this - but I think the current behaviour is w

I can't reauthorise my spotify account. I have tried switching off, resetting controller but still won't work. I can log into my spotify app with facebook

I would need a possibility to save behind some preset buttons as bookmarks level of volume and Music Sources for different rooms. For example I could have a "TV set" for listening to TV in two rooms at certain volume level. Then preset button "Radio" could put a certain radio channel to every Play:5 except those in children's rooms.

Where is the setting to view albums as a list instead of a tiled layout? I can't find it. I have a few artists with many, many albums and, when browsing through albums of these artists, having to scroll through the albums is an extremely lengthy and tedious process.

At IHDNY we are Control4 dealers in Long Island, NY. We are having a lot of problems when it comes to controlling any Sonos device with the Control4 Platform. Will there be any update on this matter?