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User216314
Contributor I
Jun 13, 2015 5:22 PM UTC

I can't reauthorise my spotify account.

I can't reauthorise my spotify account. I have tried switching off, resetting controller but still won't work. I can log into my spotify app with facebook
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    4 replies

    Josh D
    Josh D
    Virtuoso
    Jun 13, 2015 6:00 PM UTC
    Hi,

    Have you tried removing the account and then authorising it again?

    Manage > Settings > Services > Click on 'Spotify' > Remove > Remove
    Now you should click add, find Spotify and authorise your account.

    ;)
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    User216314Author
    Contributor I
    Jun 13, 2015 6:22 PM UTC
    Tried that with no success I'm afraid. Thanks for the advice though!
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    Max P
    Max P
    Sonos Employee
    Jun 23, 2015 7:25 AM UTC
    Hi User216314,

    Is your system still unable to reauthorize your Spotify account? If not can you send us a diagnostic? Please reply with the confirmation number.
    Here is a FAQ showing how to submit a diagnostic.
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    gwjosh
    Lyricist I
    Feb 27, 2018 6:07 PM UTC
    I'm having this same problem. Here is my confirmation number for the diagnostic: 2108400390

    It's happening on both the Sonos desktop and iPhone apps. I can play on Spotify and connect to my Sonos using Spotify connect, but I can no longer play Spotify in the Sonos app.
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