Controllers & Music Services

Since my iPod Touch is no longer supported, which iOS device should I buy to run TruePlay?I don’t use Apple and got the Touch just to run TruePlay and it served me well but once again I’m back asking Apple folks what I should be looking for. I’ve looked at the Sonos pages and with my limited Apple knowledge I could use a hand in turning them into a suggestion.Supported: https://support.sonos.com/s/article/3222?language=en_USOS Requirements: https://support.sonos.com/s/article/4875?language=en_US So it looks like I’d be served for the longest time by an IOS v 15 compatible device. Since it only needs to run the Sonos Controller and that rarely, my goal is the least expensive device (cost per year of use) I could get away with buying?Looking at Apple’s list it seems the iPad, iPad Mini or iPad Air all are supported in several generations.IOS 15: https://support.apple.com/en-us/HT211348  The list price on the iPad looks to be lowest at $329, with the Mini at $499 and the Air at $599. So u

I changed my email address within the account in Sonos using my desk top.  I tried logging into the app on iPhone but it has my old email address.  I can't reset my password because I don't have access to that email account.  Do I have to wait until Monday before calling Sonos support?  Or can this be an easy fix.  

I have several Sonos Ones dotting around the house, out of Deezer & Tidal which would give me the best streaming bit rate on these devices? Thanks.

I’m using Sonos v. 15.1.1 on macOS Ventura on an M2 Mac Mini. I have a music folder under a OneDrive folder. I’ve given Sonos read/write access to this folder under File Sharing and Sonos is turned on under Accessibility, but when I try to add the folder in the Sonos app, I get an error message that “Sonos was unable to add the music folder. Access to the shared folder “//MY_NAME-Mac-mini/Music” is denied - check the username and/or password” I created a music folder outside of the OneDrive folder and there’s no issue adding that folder, so it must have something to do with OneDrive. Tried uninstalling and reinstalling Sonos too. Appreciate any suggestions!

I am based in Ireland and I usually use my Sonos to listen to BBC 6 Music.Recently the stream is intermittantly interrupted with a message saying that in mid-2023, I will no longer be able to stream BBC via Sonos. It says to contact the manufacturers of my smart speaker for more information.It’s not clear if the issue it with BBC, Sonos/Sonos Radio or TuneIn (I’m aware there are other BBC/TuneIn issues).Do we know if BBC have any plans to make BBC Sounds available on Sonos outside of the UK?

Located in US.  BBC Sounds is not in my list to add a service.  Yet all recent support says it should be. I would love to llsten to BBC,,, Any ideas?

Why can’t sonos and Spotify get along anymore? It used to be seamless, and then Sonos changed their software. You are a speaker company. You should be able to play my damn music!  Regret purchasing. 

I have an old system with ZP80s, ZP100s and 2 CR100s.  I have not updated the firmware on my system since Sonos announced they would no longer support the CR100.Most of the time, I listen to my favorite radio station through TuneIn.  A couple of days ago, I tried to listen to my favorite station and got the following message“Unable to browse music - there was a problem connecting to TuneIn.”  I knew this was coming, but was hoping it would happen after I take my dirt nap.I ran upstairs to my Windows computer and launched the old version of the Sonos controller and was able to use TuneIn to listen to my favorite radio station.Every once in a while, I now get a commercial coming through my Sonos from TuneIn.  They are local commercials and fairly annoying.Please note, I am not complaining about anything.  It’s just a sad fact that the things we were told about our old CR100s is coming to fruition.I can get around the TuneIn supplied commercials with a blue tooth gizmo and an antiquated c

On my mobile Pandora app I am able to download some albums or stations so I can play them if my internet hiccups. Is there a way to do this with Sonos? I.e., could I have Sonos download playlist tracks so they can run if my internet goes down?  If not, it would be very cool to offer this as a new feature. 

I have used last.fm since 2005 and bought my first Sonos devices in 2012, and I have suffered from the double scrobble problem when using Spotify that has been discussed in question threads for many years. If I remove scrobbling from Sonos but play Spotify through Sonos, no scrobbles are registered. If I have last.fm as a service I get two scrobbles for each track I listen to.I have a fix for this problem. Of sorts. I bought a Sonos Roam, a brilliant little speaker, that has the ability to connect to both my Sonos system via wifi and my mobile device via Bluetooth. So, I connect to the Roam with Bluetooth, control Spotify with my phone, never use the Spotify service in Sonos, and then connect the Roam to my Sonos system and at last, no more double scrobbles.of course a dedicated in-Sonos coded solution software update would be much better, but this works, so I’m happy.Now I just need to get the Beam I received today to talk to my Sony Bravia TV.

I’ve finally found an excellent phone app that will give me multi band equalization for my Sonos speakers. The Neutron Music Player app allows me to play audio from Phone/NAS etc to Sonos over my home wifi network including any equalization settings.Its a bit complicated ‘tiil you get used to it and I did have to change one setting to allow quicker discovery of the Sonos speakers: Settings/Network/Source State Check Time=1Also really good for headphones with AutoEQ built in and separate EQ for left and right ear if reqd.

 Don’t want to violate any forum rules or community norms. Is it ok to post a message looking for beta testers for a new app? Moderator edit after discussion with @SITNOS: We're a small company developing an app to let AppleTV users control their SONOS system from the couch (and without having to dig out a phone!).If you're interested, please send me a Private Message and I’ll let you know the email address to apply to.Ideally you should have some experience using beta applications and Apple's TestFlight app, but we can help with that if you've never acted as a beta tester before.Thanks in advance for any and all volunteers and happy to answer any questions that may arise.

Is there any official documentation/web links that describes the formats the Sonos uses for Apple Music streaming direct from Sonos Apple Music Service vs AirPlay?I previously ripped my CD collection to Apple Lossless (FLAC), this was uploaded a few years ago to Apple Match, and I am now looking to convert this subscription to Apple Music (on a trial) so I can stream my Library directly ffrom Apple Music.When I stream my Library via Apple Music, I see around 1Mb/s bandwidth on my router to the wired Sonos device from the Internet, but cant figure out what format it is streaming.If I AirPlay from iOS device will it be same format?

Hi,Does anyone know exactly what audio quality is played when streaming from Apple Music? I know it isn’t lossless (24-bit) but is it 16-bit? Also, any difference streaming via S2 app vs AirPlay? S2 app seems better to me but that might not be real. Thanks!

I have previously just used Amazon Prime to stream music. Usually from their playlists. Good selection of current music, and effectively free as had Prime for deliveries. With the recent “upgrade” it is no longer a viable service. So what do people recommend for streaming? I’ll be a low volume user, and don’t need the HD type of service. Just need something I can play current music, see what is coming next, and skip songs I don’t like!I am thinking Apple Music, Deezer or Spotify, but there may be better. Won’t “upgrade” Amazon out of principle. They ruined a perfectly good service, presumably to make more money, and it not as if the company is struggling! Don’t know if it matters, but I am UK based.

Hey there.My Sonos products are set to update overnight. However, all of my Ones sans one can't be used and marked as "updating" in the app. It's been this way all day. According to this page (https://support.sonos.com/en/article/sonos-led-lights) they should be flashing orange and white. They are not.I've rebooted my router and unplugged the faulty Ones and plugged them back in. No avail.Can I just cancel this update? What's going on here?

Anyone updated yet?Any issues?

I frequently want to search for music from specific record labels. In Spotify this is very easy. I can search for label:universal and then I will see music from Universal Music.If I use the Sonos app (on Android in my case) the same search criteria returns nothing.I would expect the Sonos app to allow me to do the same search as I can in Spotify.Is this a bug/feature missing in the Sonos app? 

Hi,I find that with the amazon music apps, rarely, but sometimes the sound increases by itself by about 40%, and most often it is 5 seconds before the end of a song. Problem between Amazon and Sonos system? Just Amazon streaming service problem? What do you think about that?Thanks 

I have been having MAJOR issues since February 2022 related to SONOS Playlist appearing and disappearing from the iPhone APP. I have an open case and have worked with technical support and no resolution has been found. This use to work with S1 hardware but since updating to S2 it has not worked correctly.When will this be fixed?

Now that Sonos is offering their Sonos Radio music source I am curious if there is any benefit to listeners to switch over from Tunein for the same station?

Why is Sonos lacking the Chromecast functionality, which basically every 100€ WiFi speaker has. It makes it impossible to use YouTube music ( you have to open the Sonos controller and control it from there instead of just pressing the cast button) and it makes using the Google Assistant unnecessarily cumbersome. You have to specify the speaker after a voice command instead of being able to simply set Sonos as a default speaker. That not enough, it also makes it impossible to cast all audio to Sonos. Sonos always talks about being open and support all platforms, yet after waiting a year longer than Airplay 2 users (which got supported as soon as the service got released), we get a shitty, half-assed service lacking basic functionality. Sonos basically incentivizes people to switch to Google Home Max et al, to use get the full capability from the services.

Does "Search" on the Sonos app look through all items in the subscribed services? I mean those which are listed under "Browse" in the app.Here is an example of the omissions I find. I am in the UK and my subscribed services in the Sonos app include TuneIn, MyPlayer Radio, Radioplayer, and Sonos Radio. The radio station "Absolute 80s" is a UK station carried by TuneIn, MyPlayer Radio and Radioplayer, as I can verify from their web sites. However when I search on the Sonos app for "Absolute 80s" it lists only Radioplayer.What I am trying to establish is how comprehensive the "Search" facility is and whether I always need to painstakingly look through the services under "Browse" to see all the options for streaming.  PS: I am using Sonos S2 app on Android.

Hello! The last two weeks I can’t connect to PowerAPP, the turk streaming music service.Somebody knows why? It is the service down? Humberto

I’ve been running my system for 10+ years now, and one little feature always bugged me in the Desktop controller. I am predominantly using the Desktop controller to run my Sonos system, via a mini PC connected to my TV.The issue:The progress bar for any music I play is occupying only a minimal part of the screen in the top middle. There are miles of space to the left and right of it, space that is completely unused. I have used music players on my PC that will use the full width of the window for the progress bar, and adjust the size of the progress bar relative to the window size (i.e. Mediamonkey, MusicBee and others), allowing for much more precise control when trying to skip through audio files. Now on my 65” TV, the bar is just ridiculously tiny and skipping to a specific part of an audio file, especially in an audio book for example, is very tedious - and, imho, unnecessarily so.I have attached a screenshot, underlining in yellow the current progress bar. Clearly, making use of t