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Aarong1000
Contributor I
February 25, 2022

spotify used to work with sonos- why did sonos have to break that??

  • February 25, 2022
  • 26 replies
  • 913 views

Why can’t sonos and Spotify get along anymore? It used to be seamless, and then Sonos changed their software. You are a speaker company. You should be able to play my damn music!  Regret purchasing. 

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    buzz
    buzz
    Grand Maestro
    March 15, 2023

    It’s possible that the controller has it’s knickers tied in a knot. You can “reset” or uninstall, then re-install a fresh copy of the controller. Nothing critical is stored in the controller -- just make sure that you are joining an existing system, not installing a new system.

      Pre existing condition
      Lyricist III
      March 16, 2023

      Thanks Buzz. FYI, I have done this repeatedly before. However just in case this was some hidden knicker issue, I have tried deleting and installing the Sonos app again. It makes no difference. Same result - two undifferentiated Spotify services listed and I cannot add either of them.

      Thanks to those who have read and contributed suggestions to this. I’ll contact Sonos support, because this duplicate presentation of Spotify service needs sorting out. Someone who understands what drives the presentation of available services needs to think more about why that is happening for a start. Perhaps if the cause of that was sorted it would be a good step to letting one be added. Will advise if there is progress.

      Cheers all.

      Ken_Griffiths
      Ken_Griffiths
      March 16, 2023

      Thanks Buzz. FYI, I have done this repeatedly before. However just in case this was some hidden knicker issue, I have tried deleting and installing the Sonos app again. It makes no difference. Same result - two undifferentiated Spotify services listed and I cannot add either of them.

      Thanks to those who have read and contributed suggestions to this. I’ll contact Sonos support, because this duplicate presentation of Spotify service needs sorting out. Someone who understands what drives the presentation of available services needs to think more about why that is happening for a start. Perhaps if the cause of that was sorted it would be a good step to letting one be added. Will advise if there is progress.

      Cheers all.

      It must be something relating to your accounts, as in the case with myself (and I’ve checked this with my Son at his Home too) we are both seeing just one instance of Spotify only listed the available Spotify MSP’s - see screenshot from my system attached.

      Have you checked the Sonos/Spotify and controller device locales, to ensure all are using the same country settings?

      Pre existing condition
      Lyricist III
      March 17, 2023

      yep. Both New Zealand

      Ken_Griffiths
      Ken_Griffiths
      March 17, 2023

      yep. Both New Zealand

      It would be helpful to maybe know from someone else based in New Zealand if they are seeing the same issue. I’m just surprised more are not complaining about it. Have you tried ringing Sonos Support or Spotify Support to see what they may say about the matter.

      Edit: Normally if there any issues with an MSP, it’s mentioned HERE, but the Spotify service on Sonos is showing as working okay.. it’s been working fine here in the U.K. as my Son/Family use it on Sonos.

      Pre existing condition
      Lyricist III
      March 17, 2023

      Hi Ken, started working through this with Sonos, but I didn’t have enough available time to finish the process with them. It’s now the weekend here so I need to follow that up on Monday. 
      I will also try Spotify, thanks. 
       

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