spotify used to work with sonos- why did sonos have to break that??

Hi - yes, the Spotify app can play on the Roam speaker over Bluetooth, from iPhone 8, iOS 16.1.2

I’ve never had any trouble with SPOTIFY. Is it possible that you have multiple SPOTIFY accounts? 

My suggestion is that you remove all SPOTIFY accounts from your SONOS system, then uninstall and reinstall the controller. A simple reset of the controller might also help.  Now you can add SPOTIFY to the SONOS system.

Hi Buzz. Thanks for the suggestion. I appreciate you taking the time. However the core problem is that Sonos does not to recognise that I have ever added Spotify to it in the past.
I already tried the fix of resetting the Roam and again get to the point where I can’t add the Spotify service. And strangely, Spotify shows twice on the list of services.

Neither can successfully be added, after a short attempt the advice screen appears to “check your network”. Check what? My network is fine and everything on it works fine. 
I will go and try to find out what you mean by “A simple reset of the controller might also help”.  I have not previously noticed any option for this. 
if I succeed I will let you know. 

Found in the controller app where to reset, did that. Checked for updates and ran one.
Rechecked my Sonos network settings and confirmed it is connected to wifi. It is. 
I still have the same situation: there are two instances of Spotify listed, neither one can be added. Both only produce the screen advising to check my network connection. 

Thanks Ken. Sounds like a sensible thing to try… except that since have no services added at all, I have none I can remove. 🤯

Like I mentioned, I did add Spotify when I initially set up the Sonos a year ago, but some time along the way it has disappeared.

suggestion appreciated 🙂

You mentioned you were seeing two instances of Spotify listed. Try this…

Goto your online profile and check your country settings here - (correct the country, if necessary)…

https://www.sonos.com/myaccount/user/profile/

If that doesn’t sort it then goto ‘Settings/App Preferences’ and reset your Sonos App. On reopening connect the App back to the existing Sonos System - check if Spotify is showing on the Browse (Music Services Tab) if it is, then remove it from ‘Settings/Services & Voice/Spotify’ in the App.

If no Spotify service is present, or you have removed it - goto ‘Settings/Services & Voice/Add a Service’ and select ‘Spotify’ to add it to your Sonos System and follow on-screen instructions.

Note to add a music service like Spotify your mobile device controller must meet the requirements shown in this link:

https://support.sonos.com/en-us/article/sonos-app-requirements

Note the MSP service cannot be added using a PC/MAC controller.

I forgot to mention aswell, that you will need the native Spotify App also installed on your mobile controller device and it must be logged into your Spotify Account, before trying to Add the Spotify service to the Sonos App via ‘Settings/Services & Voice/Add a Service’.

Hi Ken, thanks for the help here, I really appreciated it. Update - immediately following your last advice I went off on holiday for several weeks, away from my home wifi or any other! The small frustration faded… Then when I got home I fell into my old habit of just using bluetooth streaming to the Roam, which is usually a good option for me. So my controller / spotify issue was never resolved.

Last week the speaker somehow utterly drained its battery - though not through direct use. Seems more like it never went into its usual sleep mode when I left the house. Later when I saw low battery light I plugged it in to charge on its usual adapter. When I picked it up after a few hours, it was extremely warm, and wouldn’t turn on. I figured it would be ok when the battery had cooled down, but in fact it has never turned on again. After a couple of helpdesk calls and attempts to charge and power on, it will be replaced under warrantee. Once the replacement arrives I will try the setup process again. Maybe the brand new device setup will help. Have deleted the controller app in the meantime so that I get as clean a start as I can. I’ll try to remember to update this thread on the outcome.

Using iOS 16.3.1

Replacement Roam arrived. Reinstalled the Sonos app. Ran software update. 

Spotify app deleted and reinstalled. Phone restarted.

Checked Spotify settings to ensure it is recognising Sonos Roam as a local device - it is.

Checked Spotify account online and on my phone and everything looks legit.

Checked that Spotify app can use my local network and see the Roam as a local device, it can. 

Went to add Spotify Service in Sonos app: Two instances of Spotify still appear.

Neither can be added.

Instead, I get “Check your network connection. There was a problem getting started. Please check your network connection then try again. If the problem persists and your network connection is working, please try again later.” (Ok - so try is about 3 months after my last try.)

Bluetooth works fine for Podcasts and Spotify.

I can live without the Sonos app running Spotify, but I am puzzled that once upon a time I did manage it, (and I used to quite like hitting the Roam’s volume up button twice to advance to next track whilst standing in the shower :-) ) … so something changed.