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Susan_24
Contributor I
March 25, 2023

App on iPhone

  • March 25, 2023
  • 2 replies
  • 81 views

I changed my email address within the account in Sonos using my desk top.  I tried logging into the app on iPhone but it has my old email address.  I can't reset my password because I don't have access to that email account.  Do I have to wait until Monday before calling Sonos support?  Or can this be an easy fix.  

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2 replies

106rallye
106rallye
March 25, 2023

You could try to transfer ownership of the system to your new email (but you probably will need to be logged in on the old email to complet this). Or you could reset your devices (losing alle settings) and set them up as a new system. 

buzz
buzz
Grand Maestro
March 26, 2023

Is your SONOS system operational from the Desktop Controller? If so, simply uninstall the iPhone controller. Nothing critical is stored in the controllers, but they are aware of the email address.

Refrain from device Factory Reset because this will trash everything.

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