Controllers & Music Services

I have a Play5 connected to my Samsung TV via line in...... The sound cuts out if the volume is turned down very low via the TV. Cant have the TV volume below 4..... Normal volume returns when I turn the TV up again.  I can work around this by leaving the TV volume High, and then turning the SONOS volume down to the level I want  No problems with cut outs at low volume when streaming music.. I'm not a electronic wiz, but I'm thinking that the TV pumps out less current or voltage through the audio line out at low volume. And that the SONOS line in needs a specific current or voltage for it to detect audio is being played....Please correct me.... Is there a way for me to get SONOS to play the audio from my TV at very low volume????? Cheers

Hi all, I am struggling to find pieces of classical music in the Sonos app using my Apple Music account. For example, if I want to find Saint Saens Organ Symphony played by Jonathan Scott, what do I search for? Do I search for artist, track, album etc? Maybe someone can find it and let me know how they did it! Maybe this actual recording isn't in Apple Music, but how would I know this? It seems to me that classical music is not well catered for by Sonos/Apple Music, but may be I am just using it wrong. Thanks.

63741391 diagnostics I keep getting this message when I try to complete the prompted update. I’ve rebooted each speaker, Connect Amp, Bridge, modem and router. I’ve had the same setup for years and nothing has recently changed. Please help!

I had to update the Sonos Android app from 9.0 to 9.1 on a Kindle Fire HD 8 Kids edition (OS version 5.6.2.0) as the Sonos app told to do so in order to work. First the update did not really work (not sure if the OS or the app was the culprit). I had to manually uninstall and reinstall it. After some hassle it worked with the parents account. When sharing this app with the kids account it appears on the screen but it does not work / launch anymore. As the app seems to have the need to get more permissions with the update which might be a thing. The question is: did anyone experience this behavior as well? Is it a known issue? Is there a workaround? Any other app that is shared does work properly just not the Sonos one. Thanks for any answers!

I have folder.jpg files for album art in every single album folder. It has worked great so far. Now I have bought a new Synology NAS and have moved all my music folders there, including the folder.jpg files. Still works great. BUT... If I edit any music file in a folder with the NAS utilites, Sonos stops displaying the album art from the folder.jpg file in the folder. Updating the Music Library doesn't help. It doesn't even help if I delete the old folder.jpg file and put a completely new folder.jpg file in the folder. If I once have edited any music file in that folder, Sonos refuses to display the album art in any folder.jpg file from that folder any more. Why?

i bought several speakers but was never told that i had to keep updating software. i am then told i have to keep checking for software updates and it is my fault that my system forces me to update the software. there is a box saying later but that just sends you back to the update screen. Then you have to reset your password, the email comes through but there is no reset button displayed, you have to click around aimlessly until you find it.I DO NOT WANT TO CHANGE MY PASSWORD. Customer unservices, we are having problems with our phones today, funny that they have problems every time i phone. To update system took 20 min meaning i missed the programme i wanted to listen to .my old transistor radio possibly didn't sound great but at least it worked every time and didn't need updating.

The usual thumbs up or down icons are no longer on the screen that displays the song that is playing on Pandora. Any ideas how to get them back?

Hello, I have Sonos S5 'gen 1" and when i try to update it there was a massage says "update error 11", I was trying to restart the router and also factory resetting the speaker but unfortunately all steps are failed, Actually the unites was in store for a years and that's maybe the reason and the firmware needs to update..kindly help.

Hi, I have two play:ones, and use them fairly regularly. But everytime I use it, without exception, the app freezes, loses the speakers or stops working. This has been a nightmare, especially when entertainment guests. Is this common or is there a fix? The app and speakers are always up to date in terms of software. Thanks

Up until today, when I updated the Controller on my Win10 machine, I've had no issues. The Controller worked fine and the rest of the system worked fine. My Sonos speakers are on a separate VLAN from my machine. I have a Virtual IP with a NAT 1:1 mapping set up so that my machine appears to be on the same VLAN as the speakers. Now the machine can't connect to the speakers any more. Something has changed in the Windows version of the Controller. What is it that changed? More detail: Win10 Machine on VLAN 2 Sonos speakers on VLAN3 Router running PFSense 2.4.3_1 (latest release, no changes recently) Virtual IP (IP Alias) on VLAN3 NAT 1:1 Mapping from machine's static IP on VLAN2 => Virtual IP on VLAN 3 As I said, this all worked fine until I updated to the latest Controller software and that was the only change anywhere on the network. Controllers on VLAN3 all work OK, speakers all function normally. I just can't connect from VLAN 2 through the Virtual IP/Mapping setup as be

My Sonos system (pair of Play:1s) works fine when streaming from Apple Music but when I play music direct from those stored on my device (iPhone 😎 it consistently skips forward to next when only halfway through a track! The next song plays immediately, for a while, until it too skips on to the next song. It used to work fine but this problem has been persistent for a while now. Is there anything I can do to stop this happening? Thanks

Can we get a visualizer please!

Can't get rid of the chime alarm sound. I use to have my alarm set to the news every morning and now the chime sound comes up and even when I turn it off I have to choose the news station. I have deleted all the alarms and made sure all chime sounds are not chosen yet when I create a new alarm and I chose the radio station as a "alarm sound" I still get chimes as a sound. How can I solve the problem? Thanks

Is there a controller available to be able to control my Sonos speakers from my Apple Watch?

I can see the song name and artist in sonos controller, with the duration and everything. However, I don't see them scrobbled to my last.fm account.

Trying to update the app on my fire tablets... I removed the app from one of the tablets and tried reinstall. Appstore says the APP is not compatible with any of my tablets. HOWEVER it is on four other of my tablets (all the same model) and they work

I have an update but when I try to update or re-install it is asking for user name and password. I know my password is right b/c I can sign into the Sonos website directly. I'm guessing that means my user name is wrong but it is pre-filling my user name with my first and last name. I've tried other variations as well including my email address as the user name (as you use when you sign into the Sonos website directly). Nothing is working. I'm in a dead end loop. Please help.

Long time Sonos user. It used to be rock solid. Not any more. We have 4 Zone Players in the house (no PLAY speakers), and since the 9.0 app, it's practically unusable. Our zones are Office, Shop, Living Room, and Pool. 95% of the time I am using it in Shop with an Amazon Fire tablet (new model). What happens is the controller app in the shop will randomly switch the room to Pool. Sometimes I can switch back to Shop, and other times Shop is completely missing, with the only room available to choose it Pool. Quitting the app doesn't work. I have to go into settings / advanced and do a reset controller. All the rooms come back and Shop is now selectable and works. Other times, it switches to Pooll all by itself, and when I choose Shop, it says "Sonos Player not found" (or something similar). Again controller reset in the app fixes it. But most of the time, I can just go to Rooms, select Shop and start playing again. The other issue/annoyance that has existed since V8

I have multiroom Sonos setup in 5 rooms which are often grouped together. I find it frustrating when I change the group volume and it changes all the speakers. I’d like to have the option to lock the volume for a particular room/speaker, maybe have a lock button next to the mute button, so that when you change the master volume it doesn’t change the sound level in that particular room. Alternatively an option in settings to disable the master volume control so that each room has to be adjusted individually, would be very handy, what do you think?

I have upgraded my Sonos and the speakers appear on my HomeKit ( on my iPad only. Not on my phone for some reason). I thought this would b enough to trigger a response when saying : hey Siri. But nothing happens and I have to revert to screaming at Alexa. Any clue on why that is ??

I see from reading through this forum a number of users want to prevent guests from using their Sonos system edpecially during gatherings. The issue I have is slightly different in that I don't wish to restrict guests to the Sonos system but restrict access to a particular room on the sysyem. In our case we have twin infants that we have Sonos in their room. On more than one occaision a guest will unintentionally blast music into their room waking them up. Upsetting not only the twins but us as well as we now have to deal with the babies and our guest. The ability to look a guest from accessing a particular room eould be of great benefit. Can this be done?

I have a playbar paired with 2 sonos ones. Thing have been working well. The playbar kicking in when I turn on the TV. everything is paired correctly I think. I can control the TV/playbar sound with my remote, which is what I want. I could also turn on spotify and control the music and the volume with the spotify app. Also, when I opened the Sonos app I could choose to turn the TV/playbar volume by selecting it in the app, but I would have to select it in the app. However, the problem is that now, recently for some reason whenever I try to adjust my phone volume, or manipulate the volume on my phone it changes the TV/playbar sound. I want to be able to change the volume on my phone, not on my TV. I don't need or want to control the volume on the TV with my phone. For some reason, it is linked. For instance, when I have the TV on the the background and I open up a video or an app on my phone I can't raise or mute the phone or app volume, I can only manipulate the TV / playba

SONOS software was updating and then went haywire and crashed my network of 7 SONOS units. Asked me to sign in but wouldn't recognise my password. Message said to reinstall all units which I did and then found that all my playlists built up over years had disappeared. On checking the forums this has happened before so why haven't you got some sort of warning message flashing up telling us the risk before reinstalling? You know what the issue is but have ignored it. I also can't believe that you haven't come up with a cloud based backup solution to avoid this situation. It must be fairly simple to do a Dropbox solution. Your customer service and support is second to none but I feel like throwing the lot out of the window and starting again with units which have more reliable and less clunky software. Very very disappointed.

I can play audible on my Sonos using my PC Sonos xontroller. However, audible books are not appearing in the Sonos app either in an android player or in my I-pad.

Hello Since the last IOS update I seem to loose speakers on my network, and those I can see won't play music These are the only one's sonos sees from 5. Associated ZP: 192.168.1.178 --------------------------------- Play:1: Kitchen Serial Number: 5C-AA-FD-2D-5D-BC:1 Version: 9.0 (build 44254230) Hardware Version: 1.8.3.7-2 Series ID: A101 IP Address: 192.168.1.119 WM: 0 OTP: --------------------------------- Connect: Living Room Serial Number: B8-E9-37-9B-B7-CC:2 Version: 9.0 (build 44254230) Hardware Version: 1.17.5.5-2 Series ID: C100 IP Address: 192.168.1.178 WM: 0 OTP: 1.1.1(1-17-5-zp90-2.1) Submitted a Diagnostics, rest of my network seems fine. our confirmation number is: 2121925776.